We loved our stay at Kyoto Hotel Okura! The grand lobby is warm and inviting as are the friendly staff who are by your side and ready to assist before you even know you need them. The room was indeed spacious as mentioned many times here on Tripadvisor and nicely clean. The bath was spacious as well and always supplied generously with toiletries.

A few kudos...I wish I had written down names:

Upon our late arrival, we told our bellman that we were very hungry and desparately wanted room service. He told us we had only 15 minutes before the kitchen was to close. To make sure our order was placed quickly, he helped us by going over the menu items and calling the order in himself. He spoke English nicely and was able to get this done in half of the time it would have taken us. Our meal was delivered promply and was delicious.

I needed some medication from the pharmacy during our stay, so my husband went down to the lobby for help as we neither speak nor read Japanese. The young lady that offered to help actually walked my husband to the pharmacy across the street from the hotel so that she could communicate directly to the pharmacist . Now that is customer service!

Lastly, you will not be dissappointed with the breakfast buffet at Okura. It was the best we found in all of the hotels we stayed during this trip. The food was hot and fresh with eggs cooked to order and the selection was large enough to offer items even a picky eater can enjoy. And I would definately know about that!

Overall, Hotel Okura is an excellent value and provides many comforts for their guests so far from home. I highly recommend!

I stayed for three nights in this lovely hotel. It is wonderfully situated in the centre of Kyoto allowing easy access to all local amenities.

Service is excellent - the staff are really friendly and go out of their way to not only make you feel very welcome but also a valued guest. Not many of the staff speak English but they all work hard to make sure that all your needs are catered for.

The breakfasts in this hotel are worth a mention - they are excellent - a huge choice of freshly prepared and served food - asian and western, with prompt top up for coffee and tea.

I was travelling on my own and am used to hotels offering tiny/cramped rooms to single occupants. This hotel is different - I had the feeling the room was for single occupancy but none the less it was more than adequate and for once I actually felt that I was getting a fair deal. A rare event!!

Stayed here for five days with my adult son. The room was incredibly roomy (after the tiny box in Tokyo for the same price). It was very clean and quiet with nice views. The concierge was very helpful in securing restaurant reservations. The location was great for both the subway and buses. The restaurant seemed very expensive and we never used it. Very fast high speed internet. I recommend it highly.

Our visit here was sandwiched between two stays in Tokyo where we resided in the fab Park Hotel, Shiodome. The Okura surpassed the Park however, which barely seemed possible. It is a bona-fide 5 star hotel, and unusually for Japan, the rooms are spacious. Wonderful buffet breakfast (again this can be difficult to locate in Japan) in a top-floor room overlooking the river. Also good eateries and watering holes onsite - a real old fashioned whiskey longe with oak panelling on the first floor, a classy Viennese style cafe on the ground floor. Speed internet terminals also available for those who eschew the whole Wi-Fi thing! Location is very convenient to the oldest part of the City and is thankfully a long way from the train station where Kyoto looks a bit dismal. The underground is adjacent which will bring you to the famed UNESCO sites, let me warn you however that this city is stiflingly hot in the summer months.