I stayed 2 nights at the end of a business trip, and I'd happily go back.
The person checking me in spoke little to no English to speak of, but we muddled through. If I had any particular needs I'd be more concerned but I guess others would then have been available.
The room was neat, not too small and well equipped, with the exception of having virtually no accessible power points for laptop, chargers etc. The wi-fi was free with a good signal, which was well appreciated.
I ate at the 'traditional'Japanese restaurant 'Sagano' and the Teppanyaki one 'Hoen'. In the former, spoken English was again at a premium. Only part of the menu was available in English, which was a shame, but with some pointing I got a nice meal and the service was typically Japanese - wonderful. I was a bit reluctant to go to Hoen as a single, but went and had a great time. Again, the service was exquisite. The menu (at least the one I was shown) was fully bilingual, so I was able to choose with confidence. The chef had enough English to make the Teppanyaki experience good, without it feeling like I was back home.
The Cafe Amber breakfasts were nothing special buffets and probably a bit over-priced at 2,100 yen.
One of the best experiences I had was when I ventured outside for a walk, intending to dodge the rain that was on-and-off that morning. I had gone maybe 20m metres when the doorman RAN after me with a hotel umbrella! Where else would that happen?
The hotel is within easy walking distance of downtown and the Nishiki markets, and maybe 5 minutes walk to the Shijo metro station, which can take you almost anywhere else you need to go. It was a 640 yen taxi fare from Kyoto Station when I arrived on a Sunday and 850 back to the station when I left.
All in all a very enjoyable experience and I'd recommend to anyone wanting to stay in Kyoto.