I have very mixed feelings about this hotel. It was rated as one of the top 10 hotels in kyoto and the rate was quite expensive (>250€/night). We also considered Hyatt but we went to Brighton because Hyatt seemed to be very offside.
We arrived and indeed the service was really friendly (near to over-friendly). No complaints so far.
What's really shocking is the room. The 80ies called and want their room back. It's near to unbelivable, the carpet looks as it hasn't been changed since 30 years and it's really dark. You definitely don't want to spend time in this room. Rooms are also very loud because restaurants and cafes with a piano player are located in the inside and it's very noisy through the door. The room would be a 2* room in Germany.
The room was clean, but we really regretted that we didn't stay longer in La Suite Kobe (and have a day trip to kyoto) where we got an absolutely super-awesome room for far less money (!).
Location is near to imperial palace, but that's it. You need a (quite expensive) taxi to nearly everywhere.
So, the good service remains the only good thing about this hotel. Price/Value is definitely ridiculous.
I definitely wouldn't ever stay in this hotel again until they have a complete makeover.