This is one busy hotel but the level of service is maintained to a very high standard. The front desk staff are really good and there are other people on hand nearby for extra help too. I even saw managers taking it upon themselves to double as lift attendants in the mornings when things became very busy.

The rooms are fine, the internet is free but well organised and the restaurants for breakfast and dinner are good. The Ronde restaurant could do with a postive non smoking area instead of invisible lines of separation. I had trouble when a lady on the next table lit up a cigarette but when I complained to my waiter he moved me to a new table straight away, which was good.

The service in the Kyohamasaku Japanese restaurant was also god, possibly slightly better than the food which is very unusual.

There is plenty of competition from in excess of 50 restaurants just over the road at the train statoin but I doubt if they have non smoking areas at all.

I was amazed to find out that this hotel is only rated at 3 stars, I think it is much better than that.

Summary: Comfortable enough, felt a bit dated. Wouldn’t rush back

-Location – directly opposite the main train station, 2 mins from subway and buses. 15 mins by train/bus from main city centre/shops. Excellent food shops and restaurants in the station complex. Check out floor 11 of the Cube!
-Internet PCs.. only available until 10pm. Horrible classical music played in the room, they obviously don’t want you to hang around in there. It was painful.
-Hotel has a dated feel in the main wing
-Room with vending machines for emergency supplies!
-Clean room
-Very friendly/helpful staff, most especially the concierge!

We stayed here three days as part of a tour booked through NTA . The location is right across from the train station and within walking distance of many shops and restaurants.

Even though our room was on the side overlooking the train station it was quiet. Not a luxury suite, but comfortable and clean.

There were three restaurants on site, and we chose the buffet that included both Japanese and American dishes. This gave us the opportunity to sample a small bite of many Japanese dishes without commiting to an entire plateful. My husband especially liked the salad bar that was part of breakfast.

A good choice for the traveler who is using public transportation.

We stayed at the new wing of the hotel, so the rooms are relatively new and clean. Didn't encounter the bed bugs problem faced by earlier reviewers. We were actually quite impressed with the standards, but the room rate was pricey. The breakfast at the various restaurants (breakfast included with the stay) was not impressive - very common fare. In addition, the tray given to you for your convenience made the breakfast experience remind you of your school days -in the canteen having to carry your food in a tray. Very very bad idea.

The biggest plus point if you choose this hotel is the convenience to both the Shinkansen (bullet train) station and the main bus terminal. There is also a direct coach service to the Osaka international airport within 5 mins from the hotel.