Other than the good location of the hotel and relatively lower room rates, the service level is not what I had expected from the Japanese.
Upon arrival at 3pm which was the check in time, the tiny lobby was dark with lights turned off and no one to be seen.
We had to call out loudly 'konnichiwa!' before the lady ryokan owner came down from the upper floor. Even upon seeing us with our big luggages, she did not smile or greet us but gave us a bewildered look. After we told her we were there to check in and showed her our print out of booking form, did she become enlightened and led us to our tiny room.
The room looked small and old but clean.
However, the walls are very thin and we were awoken by guests who moved about in their room or walked past out room.
What's worst, I woke up to a whole nasty surprise! I had lots of bed bug bites all over my neck and legs.
As we were in a hurry to go out and the bites didn't itch at first, we did not ask to speak to the lady owner.
Throughout the day of sightseeing, I was feeling extremely itchy on my neck , hands and legs.
We immediately went to a pharmacy in kyoto city in the evening to buy medication for bed bug bites.
When we returned to the ryokan, I asked to see the lady owner and showed her the red, swollen bites on my hands and neck and the medication I bought. She apologized and readily changed the futon, blanket and pillow on our request.
I googled and realised that I am allergic to the chemicals released by the bugs when they bite, that hives developed on many parts of my body.
As such, I had to avoid a very long list of food and fruits apart from putting up with the discomfort.
That certainly affected my vacation to a certain degree!
I feel that the lady owner should have offered to at least reimburse me for the medication as a gesture of apology or a discount on the room.
However, none of that happened. The next morning, upon check out, she did not even asked if I was feeling better. Only said 'arigato' and good 'sayonara'...
I wished we had never stepped into this ryokan!
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- Also Known As:
- Ryokan Heianbo Hotel Kyoto