We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bed bug bites!” 1 of 5 stars
Review of Ryokan Heianbo

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Save Saved
You added Ryokan Heianbo to your Saves list
Ryokan Heianbo
Ryokan
  |   725 Higashi Shiokoji-cho, Shimogyo-ku, Kyoto, Kyoto Prefecture 600-8216, Japan (Kyoto Station)   |  
Hotel amenities
Ranked #82 of 332 Hotels / Ryokan in Kyoto
Singapore, Singapore
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Bed bug bites!”
1 of 5 stars Reviewed April 7, 2014

Other than the good location of the hotel and relatively lower room rates, the service level is not what I had expected from the Japanese.
Upon arrival at 3pm which was the check in time, the tiny lobby was dark with lights turned off and no one to be seen.
We had to call out loudly 'konnichiwa!' before the lady ryokan owner came down from the upper floor. Even upon seeing us with our big luggages, she did not smile or greet us but gave us a bewildered look. After we told her we were there to check in and showed her our print out of booking form, did she become enlightened and led us to our tiny room.
The room looked small and old but clean.
However, the walls are very thin and we were awoken by guests who moved about in their room or walked past out room.

What's worst, I woke up to a whole nasty surprise! I had lots of bed bug bites all over my neck and legs.
As we were in a hurry to go out and the bites didn't itch at first, we did not ask to speak to the lady owner.
Throughout the day of sightseeing, I was feeling extremely itchy on my neck , hands and legs.
We immediately went to a pharmacy in kyoto city in the evening to buy medication for bed bug bites.
When we returned to the ryokan, I asked to see the lady owner and showed her the red, swollen bites on my hands and neck and the medication I bought. She apologized and readily changed the futon, blanket and pillow on our request.
I googled and realised that I am allergic to the chemicals released by the bugs when they bite, that hives developed on many parts of my body.
As such, I had to avoid a very long list of food and fruits apart from putting up with the discomfort.
That certainly affected my vacation to a certain degree!
I feel that the lady owner should have offered to at least reimburse me for the medication as a gesture of apology or a discount on the room.
However, none of that happened. The next morning, upon check out, she did not even asked if I was feeling better. Only said 'arigato' and good 'sayonara'...
I wished we had never stepped into this ryokan!

  • Stayed April 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

68 reviews from our community

Traveler rating
    24
    30
    8
    1
    5
See reviews for
9
33
9
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Sydney
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 3, 2014

Ryokan Heianbro is a great way for you to experience the traditional accommodation of Japan.

Very close to the station, although we did get lost due to another tourist directions headed us in the opposite way. A kind local stopped and helped and then we were on the way.

We stayed here as we wanted to experience the traditional living, the bedding on the floor was to hard for me but glad I did it and would welcome Heianbro for anyone wanting to stay close to the station.

Unfortunately my husband was very sick in Kyoto so we used our room a lot and found it very spacious with good air con and we also had private bath and toilet (which was a surprise as we only paid for private bath not toilet).

Pro's - Close to the station, hospitality, spacious rooms, private amenities, Air con, high speed internet in foyer, japanese breakfast.

Con's - For me the bedding ( too hard), no internet in the room,

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 8, 2014

easy walking from the kyoto station; Quiet side street. ..... very clean, comfortable affordable accommodations, courteous staff. Had to return to Kyoto unexpectedly on the same trip; chose this ryokan to come back to!

Room Tip: book early (months ahead) to get best room. Ours was assigned. It was great ! Had a sitting room and...
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shipley, West Yorskshire, UK
Top Contributor
114 reviews 114 reviews
97 hotel reviews
Reviews in 76 cities Reviews in 76 cities
202 helpful votes 202 helpful votes
5 of 5 stars Reviewed February 27, 2014

We stayed here as part of a guided tour. Unusually for a small ryokan we had ensuite facilities. The ryokan is extremely well located just a short walk from Kyoto station, but in a quiet street. We particularly enjoyed the Japanese breakfasts that were some of the best we had during our stay.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
53 reviews 53 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 25, 2014

when we arrived here we were a little early for checking in but there was no staff around! luckily there was another guest who was sat in the reception who advised us they had popped out. we hung around for a little while and they appeared not long after. we were greeted by who i presume was Grandad, who spoke a small amount of english but was very friendly. he showed us to our room which was quite small but just big enough for sleeping and eating. the bathroom was also quite small but the shower was super fast. there was also a private onsen which was the family bath but if you ask them they will get set up for you. the yutaka they provide was incredibly starched! nice location from the station, not bad at all

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 3, 2014

Kyoto is a very large city, so finding a ryokan like this was a real coup. The location is fantastic, primarily because it's a five-minute walk from Kyoto Station. That's key not only if you're trying to get to the train for the airport or just to get around for sightseeing, There are also lots of things to do and see within walking distance, including places to eat. There's a comfortable sitting room and the Japanese-style room we stayed in was spacious and also had a private bathroom. The staff were very friendly and the breakfast was incredible (extra charge).

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 28, 2013

This Ryokan is perfectly located about 5 minutes walk from Kyoto Station, yet it is quiet. The Japanese breakfast was delicious and the rooms spacious. Very friendly staff. Everywhere is within walking distance, from Gion to the Nishiki markets. And plenty of restaurants to Kyoto Station. For those wanting to do laundry there's a coin laundry just 5 minutes walk away. Definitely recommended. One thing to remember though, the place only take cash payments (no credit cards) but there is a 7-11 atm (ask the yodobashi camera reception for details) that takes international cards.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ryokan Heianbo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ryokan Heianbo

Address: 725 Higashi Shiokoji-cho, Shimogyo-ku, Kyoto, Kyoto Prefecture 600-8216, Japan
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > Kyoto Station
Hotel Style:
#44 Top resorts Hotel in Kyoto
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA so you can book your Ryokan Heianbo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ryokan Heianbo Hotel Kyoto

Owners: What's your side of the story?

If you own or manage Ryokan Heianbo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.