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“Western style Hotel in GREAT location” 4 of 5 stars
Review of ANA Crowne Plaza Kyoto

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ANA Crowne Plaza Kyoto
4.0 of 5 Hotel   |   Nijojo-mae, Horikawa-dori, Nakagyo-ku, Kyoto 604-0055, Kyoto Prefecture (City Center)   |  
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Ranked #91 of 343 Hotels / Ryokan in Kyoto
Boynton Beach, Florida
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Western style Hotel in GREAT location”
4 of 5 stars Reviewed May 28, 2014

Amazing views of the Ninjo castle from our 6th floor room, beautiful! I have to agree with many of the other reviews that the rooms are dated but clean. It was great sleeping in a comfortable bed though and having thick bath towels again after staying in moderately western style hotels in smaller cities. I think it was a very good value and the breakfast buffet was very good. The free shuttle was a real plus and the entire staff was very nice!

Room Tip: Definitely ask for a castle view room on a higher floor!
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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796 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Sydney
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 27, 2014

Centrally located hotel across the road from the famous Nijo Castle. Regular shuttle to and from Kyoto station/shopping district is handy as are buses across the road to many a temple, castle and the historic town of Gion which is a must! The rooms are clean but dated. There was an unpleasant smell coming from the drain in the bathroom. Complimentary water daily was really nice as was the pillow service. The hotel is located in a backstreet of Kyoto and I really enjoyed walking the surrounding picturesque traditional old streets.

  • Stayed May 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review, June 13, 2014
Dear garciat,

Thank you for your recent stay with us. We appreciate your candid review about our property. It’s nice to know that our location was convenient for the purpose of your travel. Conversely, we’re sorry you were not satisfied with the room conditions. We have taken note of your feedback and will be used to focus on improvements. Should your future travel plans bring you back to Kyoto, we look forward to serving you again.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm
Level Contributor
66 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed May 27, 2014

I have actually not much to complain about the hotel:

The check-in was quick and the staff really helpful.

The room was spatious and we were allowed to stay there with all our children (aged 5, 10 and 12) if we paid for an extra bed. A part from schampoo etcetera in the bathroom we got a kit that was supposed to make us sleep better (including tea, something to put on your eyes and some more) which felt generous.

The breakfast was great, so much to choose from. But it was obvious that the breakfast room was way too small. We came different times every morning but still we had to wait 5-15 minutes to get a table. The hotel really should do something about that!

Ana Crowne has a free shuttle to and from the train station. Really convenient! But the location is not so good. It is close to the lovely Ninjo Castle but otherwise you have to take a taxi where ever you want to go. There are almost no restaurants in the neighbourhood.

One evening we used to swimming pool - and we had to pay a lot to do that! I think that is the first time ever in a hotel that I - as a guest - have had to pay. And there was nothing special or fancy with the pool.

For us the price was OK since we could stay in one room all five, but otherwise I don't think the hotel is priceworthy. I would recommend you to pick another hotel with a better price and with a better location.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 25, 2014

We had a wonderful stay here in Kyoto, though nt in the city the free shuttle bus to the main station and proximity to a jr rail station meant we could get around easily and the service was solo good thanks to Suzuk and staff.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
4 of 5 stars Reviewed May 19, 2014

Great location, central to many tourist sites. Prices are on the high side, but worth the value.
Breakfast included is quite good, with selection of both traditional or western.
Decor could use updating from the 1980s style, but I would certainly stay there again

Stayed May 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed May 16, 2014

This hotel was built in the 60s or 70s. Rooms are small and old but clean. Staff was conservative but polite. If ever I visit Kyoto again, I'd try the other newer hotels. If you do not mind staying in a dated place, this hotel will be fine. All in all it's not too bad.

Room Tip: Ask for a room overlooking the Imperial Palace
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review, June 3, 2014
Dear PrincessZan,

Thank you for taking time to post a review about our hotel. I am glad that you found our hotel staff to be polite. I am sorry to hear that our hotel ambiance was not able to live up to your standards. I have noted your comments and forwarded them to our hotel management for review and make necessary improvements.

I hope you give us a chance to hosting you again in the future.

Best regards,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brossard, Quebec, Canada
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed May 16, 2014

After a week in Tokyo we go to this 4 stars hotel in Kyoto which is situated in a quiet back street very close to landmark Nijo Castle. The hotel provide shuttle bus service to and from Kyoto Train Station. But if you are new to this, you should go around the station to the shuttle parking which is in front of the McDonald situated on the back side of this train station. Best way is to ask for direction as the station itself is a huge building with many shops inside and outside. The hotel is conveniently located at 5 minutes walk to another subway station.

The hotel interior is exquisitely decorated with big painting and its 3 restaurants (1 on main floor and 2 below) serve both japanese and western delicacies. The main floor restaurant has a entire wall of glass looking over a long but narrow japanese garden complete with bamboo trees and pond. What a nice view to sip a morning cup of coffee. There is a swimming pool and a gym but you have to pay to use them which we don't like.

Our room is surprisingly spacious with two double beds even if we only pay an equally surprising rate of only 140$ a day for something that normally goes for at least double. Maybe the hotel was in its breaking in period as it had only been opened a few month ago and the personnel was still figuring out why the wifi didn't work in the lobby. But it worked in our room albeit its slowness. There is no laundry room at this hotel and breakfast costs in the 30$ and a full supper would run for a triple amount. Our room is very quiet.
There is a substantial size grocery store 15 minutes walk to the right when you go out to the main street facing the Nijo Castle where you can buy sushi, cake, wine, ice cream

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ANA Crowne Plaza Kyoto

Address: Nijojo-mae, Horikawa-dori, Nakagyo-ku, Kyoto 604-0055, Kyoto Prefecture
Phone Number:
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > City Center , Kawaramachi / Karasuma / Shijo Omiya
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Kyoto
#25 Family Hotel in Kyoto
#26 Luxury Hotel in Kyoto
Price Range (Based on Average Rates): $
Hotel Class:4 star — ANA Crowne Plaza Kyoto 4*
Number of rooms: 291
Official Description (provided by the hotel):
The ANA Hotel Kyoto looks almost out of place with its modern exterior nestled amongst the sublime beauty and historic grandeur of Japan s old capital. This however belies the traditional hospitality and classic atmosphere to be experienced within her four walls. ... more   less 
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Also Known As:
Kyoto Ana Hotel
Ana Hotel Kyoto

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