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Kyoto Tokyu Hotel: Traveler Reviews


Gojo-sagaru, Horikawa-dori, Shimogyo-ku, Kyoto, Kyoto Prefecture 600-8519, Japan
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85% Recommend
4.0 of 5 stars 78 reviews
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A comfortable stay

Kyoto Tokyu Hotel

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4 of 5 stars
BeanTown77   370 contributions
Boston, Massachusetts
Jun 3, 2009

Kyoto Tokyu was definitely a nice place to stay. From the moment you walk in the door, you know it's a nice hotel. They have a beautiful lobby and it is pristine and welcoming. The rooms are equally inviting. They are quite spacious (comparing to my room in Tokyo). Plenty of closet space and a safe if you want to lock things up. The beds were firm, but comfortable.

The customer service was a little lacking however. I am comparing it to the impeccable service we received while in Tokyo. The staff was not as strong in speaking English so it was a little difficult to communicate with them, especially when asking for recommendations on where to eat or find something nearby. Don't rely on that if you don't speak Japanese. The worst part for me was when I had a package delivered from my hotel in Tokyo (I left a few clothes there and they had it shipped to this hotel), they delivered my package to the wrong room. Thankfully my friends were in the next room and they took the package, but I was a little frustrated about that. They even called my room and left me a message that the package was there and they would bring it up, but then delivered it to the room next door.

The restaurant in the hotel looks very nice but it was very pricey, even for breakfast. There is a restaurant across the street that resembles a Denny's or equivalent that is a much cheaper option for breakfast if you're looking to save some money.

The location was pretty decent as we took taxis often from either the train station or the Gion area and it was never more than 800 Yen or so (depending on the starting fare w/the taxi as they weren't always the same).

All in all, a very comfortable stay in Kyoto if you can afford it.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with Large Group/Tour
  • Age group 25-34
  • Member since January 18, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €135 (year-round)
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Great staff but...

Kyoto Tokyu Hotel

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3 of 5 stars
AdrianinChina   25 contributions
Tang Xia China
Feb 6, 2009 | Trip type: Friends getaway
1
person found this review helpful

Okay, first the good points... thats easy its the staff, very well trained, polite and attentive. The location is okay, Kyoto attractions are all over the place, so wherever you are is going to mean a bit of travel some of the time. The City has excellent bus links, and for 500Yen from the front desk you can get a days pass and an easy to follow Map in English if need be. We walked from the station to the hotel, it took about 10-15 minutes but its easy by Bus.
So what didn't I like? ... the rooms, very very small, the bathroom was tiny, thats okay I dont expect big whilst in Japan, but it felt as if it belonged in a caravan, and not an expensive hotel, and yes I do consider this expensive for what you get. Just because the staff are well trained does not in my opinion justify its price. I also really disliked the low lighting in all of the corridors and rooms, you really should have been given a miners helmut to wear, it was ridiculously dim. We had breakfast one morning at 2250yen per head, its okay, but not worth the money, three of us ate for less in the Royal Host, which is opposite the hotel,, the bill for all of us was about 2000yen.
To summarise, I just dont see this hotel being worth the money they charge. I would not stay again, if visiting Kyoto.

  • Liked — Trained staff
  • Disliked — Dimly lit tiny bedrooms.
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2009
  • Visit was for Quality time with family
  • Traveled with Friends
  • Age group 35-49
  • Member since August 01, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €135 (year-round)
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It's okay

Kyoto Tokyu Hotel

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3 of 5 stars
Kanerva   37 contributions
Tampere, Finland
Oct 19, 2008 | Trip type: Business, Couples
1
person found this review helpful

Stayed 4 nights at Tokyu Hotel in Kyoto. The hotel is okay. Rooms are not as nice as lobby area. The room we stayed in was in need of renovation (dark, worn and brown-colored), but was okay and clean. You have internet connection in your room, but it costs about 8 euros per 24 hours.

Service everywhere in this hotel is very good.

Location of this hotel is not the best, but also not the worst. It's within a walking distance from main shopping area and Kyoto Station area, but it's a bit of a walk. Also the nearest metro station is 500 m away. But it's also located so that you can reach station or Gion area for about 4-5 euros by taxi.

Breakfast wasn't included, but you can get a western style breakfast for about 7 euros accross the street at Royal Host. Breakfast at hotel costs about 14 euros.

  • Liked — service
  • Disliked — location
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 15, 2005
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event, Other
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Average price*: €135 (year-round)
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Beautiful Hotel

Kyoto Tokyu Hotel

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5 of 5 stars
TerriandTim   25 contributions
Victoria Australia
Aug 9, 2008 | Trip type: Friends getaway
1
person found this review helpful

I'm a bit disappointed to see the number of people upset with the location of this hotel.

A short bus ride or 5 minute, $6 taxi ride will get you to Kyoto station, Ponto-cho and to many other attractions in town. People forget that Kyoto is full of attractions and many of them won't be on brochures or in guides. So, put your guide down and do a bit of walking - get yourself a real japanese grassroots experience. A short walk from the hotel there's many small sushi restaurants, temples and attractions including a fabulous little garden next door to the Lawson Convenience store.

The Tokyu is superbly furnished with an abundance of staff ready to assist you at any time. It also had one of the best water feature/garden that I had seen at any hotel during my two week stay in Japan and has restaurants on site.

This hotel is good value for money.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since October 08, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Tourists
  • I do not recommend this hotel for Young singles, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €135 (year-round)
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Great hotel - central location

Kyoto Tokyu Hotel

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4 of 5 stars
CTDesign   65 contributions
Chicago
Apr 30, 2008 | Trip type: Family
1
person found this review helpful

Very clean and modern hotel. Very central location if you want access to the train station as well as other parts of the city. However, the hotel is not immediately close to many of the tourist sites. We traveled outside of Kyoto several days during our stay here, so it was nice to be close to the train station. Buses and taxis were required to see the rest of Kyoto, unless you were prepared to walk some distance.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 50-64
  • Member since August 07, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
  • View profile
  • Compliment reviewer
Check Rates ABS:HotelCheckRates-d301925?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: €135 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Kyoto Tokyu Hotel Address

Gojo-sagaru, Horikawa-dori, Shimogyo-ku, Kyoto, Kyoto Prefecture 600-8519, Japan