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“Fantastic hotel with wonderful service” 5 of 5 stars
Review of Kyoto Tokyu Hotel

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Kyoto Tokyu Hotel
4.0 of 5 Hotel   |   580 Kakimotocho, Gojosagaru, Horikawadori, Shimogyo-ku, Kyoto 600-8519, Kyoto Prefecture   |  
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Ranked #81 of 342 Hotels / Ryokan in Kyoto
Certificate of Excellence 2014
Bracknell, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Fantastic hotel with wonderful service”
5 of 5 stars Reviewed March 23, 2014

My girlfriend and I stayed at the Kyoto Tokyu Hotel for 3 nights in March 2014. The hotel was in a great location with a beautiful temple just down the road. The hotels shuttle bus driving between the hotel and the train station made getting around Kyoto a breeze

On arriving at the hotel for the first night at 11pm I realised the duvet had feathers in it and unfortunately I had forgotten to mention that I had an allergy, within 10 minutes of me mentioning to the front desk they had a blanket brought to my room which was fantastic and all the more impressive as it was so late

All through our stay the staff were extremely helpful and friendly and the hotel was spotless

We spent an evening in the bar and the barman was very attentive and the drinks reasonably priced

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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624 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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  • Chinese (Simplified) first
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English first
Taipei, Taiwan
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 18, 2014

The hotel is very close to the Kyoto station. The rooms are very spacious and clean. The rooms have a certain standard and are large. The room has a large wall TV and small refrigerator. The bathroom was full of luxurious products. The beds are comfortable. The breakfast was good. There is a temple right next to the Kyoto Tokyo hotel and is very quiet and serene. If you want to go the center of the city, you can take taxi which is not very expensive. The staffs are good and the service is lovely.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 8, 2014

We really enjoyed our stay in this hotel. Our room was spacious and elegant. Our only criticism is the strange bathroom door design which has a small gap which we plugged with a towel (too weird otherwise). We also found the bed a bit hard, but we got used to that very quickly.

The breakfast selection was excellent and the chef's omelettes delicious.

The hotel is not far from the Kyoto railway station and offers easy access by bus to many of the main attractions.

The staff are very warm, friendly and helpful. All our requests were met with gracious efforts to please. Thank you to all.

We highly recommend this hotel for a very comfortable stay in Kyoto.

Room Tip: We had the impression they are renovating and right now (February/March 2014), the higher level room...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 27, 2014

Stayed 3 nights here and were pleasantly surprised by the size of the room, the quietness of the hotel in general and the professionalism of the staff.
The location is not as close as many other hotels to Kyoto station, but the regular run of the shuttle to the station makes this a non issue. Really liked the water features around the foyer area. Bees are firm but not too hard as many Asian beds seem to be.

Room Tip: Non smoking rooms on same floor as smoking...try to get a room far away from the smokers.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConciergeKyoto, オーナー at Kyoto Tokyu Hotel, responded to this review, March 16, 2014
Dear Guest.

I was delighted to read your feedback following your recent stay with us.
It was happy to read that you enjoyed all the service and facilities we provided you with.
Please do come and see us again when I am sure we will once again meet your expectations.

Best regards,
Concierge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 25, 2014

Had a very enjoyable stay for 2 nights. The hotel is very modern with distinct Japanese touches. Very nice water garden you can relax and view from lobby area and lounge. Staff are very efficient and helpful. Hotel runs complimentary shuttle bus to and from Kyoto station making it easy to get around, and it's close to bus routes for sightseeing.

We always ate out so can't comment on the restaurants, but the menus look delicious.

Beds are very firm!

Stayed February 2014, traveled with family
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ConciergeKyoto, マネージャー at Kyoto Tokyu Hotel, responded to this review, February 28, 2014
Dear Guest.
Thank you so much for your kind comments following your recent stay with us.
Please do come and stay with us again in the near future when I am sure we will meet your expectations once again.

Kind regards,
Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 8, 2014 via mobile

The hotel is well located near the station, has a spectacular innercourt, and the rooms are just perfect.
The staff is friendly and take all the time to show you the nice places to visit and to eat.
Good value for the modest rate.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConciergeKyoto, マネージャー at Kyoto Tokyu Hotel, responded to this review, February 10, 2014
Dear Guest,

Thank you so much for your kind comments following your recent stay at Kyoto Tokyu Hotel..
I was delighted to read that you found the service and facilities the best you have encountered and it is very much appreciated to see this feedback. I have shared your kind words with the team.
I look forward to welcoming you back to Kyoto Tokyu Hotel in the future.

Kind regards,
Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 1, 2014

This has been my first trip to Japan and Kyoto was my first stop. We managed to book a king size room for a reasonable $130 AUD per night (60 in advance, however) so between 2 of us it was a reasonable price. Upon arrival we were greeted warmly at the door and reception desk by friendly staff that spoke and understood english quite well when compared with what we had experienced so far.
Our room was quite spacious and the bed very large, the room and bathroom were smaller than what we are used to in Australia, however this was something I was warned about before arriving in Japan so it wasn't too much of a shock for me.

The hotel offers a shuttle service to Kyoto station which runs every 15 minutes (usually. There is a period where it only runs every half hour) and the last shuttle leaves Kyoto station for the hotel at 8:30.
While this is convenient and is a great service by the hotel, another star could have been earned here if the hotel had been situated closer to the station (about 20 minutes walking where it is now, so not altogether bad) or if the shuttle bus were to continue running to and from the station later into the evening.

However, our experience at this hotel was very pleasant and I would definitely stay here again if the opportunity arose.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConciergeKyoto, マネージャー at Kyoto Tokyu Hotel, responded to this review, February 3, 2014
Dear Guest,

Thank you for your excellent review of your experience at Kyoto Tokyu Hotel..

We are pleased to know that you had a great stay with us and that you appreciated the warm and friendly atmosphere of the hotel from the moment you arrived.
We will be sure to share your review and pass on your thanks to the team here. I look forward to welcoming you back to Kyoto Tokyu Hotel in the future.

Kind regards,
Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kyoto Tokyu Hotel

Address: 580 Kakimotocho, Gojosagaru, Horikawadori, Shimogyo-ku, Kyoto 600-8519, Kyoto Prefecture
Location: Japan > Kinki > Kyoto Prefecture > Kyoto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #81 of 342 Hotels / Ryokan in Kyoto
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kyoto Tokyu Hotel 4*
Number of rooms: 430
Official Description (provided by the hotel):
The hotel's contemporary interpretation of traditional Kyoto values has earned the Kyoto Scenic Beauty Award, as well as the BCS Awards for excellence in modern architecture. From the impressive main entrance, and the courtyard water feature recreating the simple purity of the city's Horikawa River, the atmosphere of quiet composure communicates a sense of calm and relaxation to every guest. ... more   less 
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