From the moment you arrive at the Hotel Mume, you are treated with TRULY exceptional customer service. The owner and her staff are superlative and you immediately feel they really want to make your trip enjoyable. Mostly, they anticipated our needs in advance. From simple directions, places of interest, upcoming festivals, shopping, restaurant recommendations to arranging a taxi for the day when it was particularly hot. The service is so effortless - yet impeccable and sincere - it's hard to describe. We've stayed at 5 diamond to theoretical 7* properties and some pretty great boutique hotels all over the World. This was our best experience in terms of service. Ever! It feels like home when you are there. The lounge is so tranquil and a great place to enjoy the outstanding hybrid breakfast and/or happy hour. The entire staff (we had 3 extraordinarily kind favorites in the lounge but sadly forgot to get there names...although they always knew ours) was attentive to every aspect of our stay.
The location in Gion is perfect for walking. Japanese isn't necessary, but our attempts were graciously appreciated.
My wife and two young daughters stayed at the hotel for four nights and, in the end, experienced each of the room types. We loved them all. All are quiet and peaceful - with the most modern amenities/fixtures yet tastefully decorated with beautiful Asian antiques. Our girls loved Butterfly with the neat modern touches and red theme. Wind rooms are brightest and overlook the stream. Flower is simply extraordinary!
So, were there any negatives? Yes, LEAVING this amazing hotel and that we only reserved a four night stay. We can't wait to come back!! Don't hesitate to stay at Hotel Mume!!
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