We spent 3 nights in this hotel with my husband and it was a very good experience. The hotel is situated within the main train station, so it has excellent communication to train and bus (bus is the best way to discover the city). If you want to take the shinkansen this is the best option. Also when arriving to Kyoto from the airport. We got a room on the club level (15th floor) with free access to the lounge. Only non-alcoholic drinks are served on this lounge but it is worth to book a room on this level, as the concierge staff is really very helpful and friendly and you can enjoy a drink in a quite space, as the hotel lobby on the ground floor is really very crowded. A 20 m pool and a gym are located on the 3rd floor and access to them is free for club level guests. The hotel has lots of different restaurants (Japanese, Italian, French, Cafés, etc.) which are not cheap, but you will find many eating options in the train station as well or next to it (Starbucks and McDonalds, for instance). That is why we did not book breakfast. The staff is friendly and helpful. The only negative aspect is for the check in service. We arrived at the hotel at about 10 AM after travelling more than 24 hours. We were told that the room was not ready yet as it was too early. We asked them to prepare it as soon as possible as we were really tired and they told us that this was not possible because check in time is at 3PM and not before this time. We insisted for some minutes but the man at the reception continued to be absolutely inflexible and repeating us that this was not possible because check in time is always at 3PM. We went to the lounge and prepared ourselves to wait for 5 hours to get the room sitting on a chair and at the end we got it at 1.30PM. So this is an aspect to improve. Inflexibility is not a good way to keep guests happy.
Book a club level room. Do not show up before 3PM!!!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.