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“Very good hotel in excellent location” 4 of 5 stars
Review of Hotel Granvia Kyoto

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Hotel Granvia Kyoto
4.5 of 5 Hotel   |   901 Higashi Shiokojicho, Shimogyo-ku | (JR Kyoto Station Karasuma-Central Entrance), Kyoto, Kyoto Prefecture 600-8216, Japan   |  
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Ranked #6 of 139 hotels in Kyoto
Barcelona
Top Contributor
112 reviews 112 reviews
61 hotel reviews
Reviews in 68 cities Reviews in 68 cities
95 helpful votes 95 helpful votes
“Very good hotel in excellent location”
4 of 5 stars Reviewed August 17, 2013

We spent 3 nights in this hotel with my husband and it was a very good experience. The hotel is situated within the main train station, so it has excellent communication to train and bus (bus is the best way to discover the city). If you want to take the shinkansen this is the best option. Also when arriving to Kyoto from the airport. We got a room on the club level (15th floor) with free access to the lounge. Only non-alcoholic drinks are served on this lounge but it is worth to book a room on this level, as the concierge staff is really very helpful and friendly and you can enjoy a drink in a quite space, as the hotel lobby on the ground floor is really very crowded. A 20 m pool and a gym are located on the 3rd floor and access to them is free for club level guests. The hotel has lots of different restaurants (Japanese, Italian, French, Cafés, etc.) which are not cheap, but you will find many eating options in the train station as well or next to it (Starbucks and McDonalds, for instance). That is why we did not book breakfast. The staff is friendly and helpful. The only negative aspect is for the check in service. We arrived at the hotel at about 10 AM after travelling more than 24 hours. We were told that the room was not ready yet as it was too early. We asked them to prepare it as soon as possible as we were really tired and they told us that this was not possible because check in time is at 3PM and not before this time. We insisted for some minutes but the man at the reception continued to be absolutely inflexible and repeating us that this was not possible because check in time is always at 3PM. We went to the lounge and prepared ourselves to wait for 5 hours to get the room sitting on a chair and at the end we got it at 1.30PM. So this is an aspect to improve. Inflexibility is not a good way to keep guests happy.

Room Tip: Book a club level room. Do not show up before 3PM!!!
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 17, 2013

Can't beat the location of this hotel, it's right inside the complex of the Kyoto Station which makes it a super convenient base camp. It's a top notch hotel and they work hard to prove it. One staff woman was in a huge rush one day, running down the hall. As we were passing her she stopped immediately and gave us a patient, slow, respectful bow. After we exchanged greetings and a few pauses later, she took off running down the hall again. lol

Room was spacious, service and courtesy in general day after day made for such a nice and refreshing experience. A great breakfast buffet was included (make sure to double check).

If I had any criticism, it'd probably be that you have to pay an additional fee for access to the pool and gym. But even that is becoming more and more standard in the U.S., in Las Vegas certainly, etc. so I suppose it's not really a criticism. It'd sure be nice to have it included, but I understand it from a business perspective.

Other hotels in Japan strive for great customer service, but I definitely felt a difference in comparison. While others felt forced, with Hotel Granvia Kyoto it just felt like it came very natural for them. Experience was excellent, and would stay here again in heartbeat. No need for me to try another hotel.

Room Tip: Some rooms can be a little far from the elevators, so try to get one a little closer!
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Clearwater, Florida
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 15, 2013

I and my husband stayed at the Granvia in Kyoto for 7 nights. The room was big (we did not expect to be that spacious). The location was really good as it is in the station. We jumped on the JR, subway and buses easily.The buffet breakfast was good with the selections of both western and Japanese items. We also tried the Japanese breakfast one morning and it was great. It was a good experience of the Japanese culture. Hotel staff were very friendly and helpful. We also tried out a couple of restaurants (Chinese and Italian) in the hotel and we loved the food. We had a great time in Kyoto and a great stay in the Granvia.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chennai (Madras), India
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 15, 2013

Though I was apprehensive in staying at a hotel that shared the same location as a train station, I was pleasantly surprised to see this Star Rated hotel within the Rail Station. Superb location with an excellent staff. Always helpful and courteous. Rooms are excellent, though I chose the wrong view from my room. I could see all the roof of the station from my window. But this is my address in kyoto, when ever I pass through, for sure

Room Tip: ask for a room that face the Kyoto Tower.
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Austin, Texas
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 14, 2013

Our city-view king-size room on the 8th floor was surprisingly large. The staff were very friendly and even allowed us to check in early on arrival. The hotel is connected to Kyoto Station which is quite a sight and has lots of shopping and dining options. We had no problems with wi-fi in our room, everything was very clean, and we also had no smell of smoke on our floor. The A/C worked wonderfully (so important in Kyoto in the summer if you're like me). From the station you can catch a bus to anywhere in the city (a day pass is only 500yen), or you can rent a bicycle from Kyoto Cycling Tour Project nearby and explore the city that way.

Room Tip: Ask for a city view room for a better night view.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 14, 2013

As we travelled by bullet train from Tokyo to Kyoto this hotel was perfect for us. The concierge here was extremely helpful and suggested things to do to make our stay memorable. The hotel itself is luxurious and nothing was a problem for the staff. There are a variety of restaurants in the complex, though the 2 we tried were nothing out of the box.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 13, 2013

We paid more for a non-smoking room as we have 2 young kids. I think however, that the hotel should not impose the premium.

Other than that, the location (which is within Kyoto Station) is one of the best for the convenience, especially during our stay when it was raining quite abit, we enjoyed being able to go to the malls, or take the trains without getting wet.

The hotel also provided a cot and diaper bin in our room, but other than that, we didn't have any baby amenities. Perhaps this can be an area of improvement, as the amenities for adults are quite impressive - makeup remover, hair brush (not comb), lush bedroom slippers etc.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Granvia Kyoto

Address: 901 Higashi Shiokojicho, Shimogyo-ku | (JR Kyoto Station Karasuma-Central Entrance), Kyoto, Kyoto Prefecture 600-8216, Japan
Phone Number:
Location: Japan > Kinki > Kyoto Prefecture > Kyoto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 139 hotels in Kyoto
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Granvia Kyoto 4.5*
Official Description (provided by the hotel):
Beautiful 15-story hotel atop Kyoto Station - Broadband connection in all guest and banquet rooms - Easy access to Kansai Airport. ... more   less 
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