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All reviews shinkansen station japan rail pass the club lounge convenient location hotel is located breakfast was excellent high floor very nice hotel non smoking japanese breakfast osaka sannomiya kitano convenience jr rokko
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Reviewed January 4, 2015

Not so great. This was the smallest, most expensive hotel we stayed ($250+/night) in the 12 days we were in Japan. This hotel was not very friendly. The concierge was, but none of the front desk wanted to help. I didn't even get my points for this stay! There was no air conditioning in our room, only a heater, and it was so hot we were sweating. We had to open the door to let cool air in (but we were right across from the elevator so everyone on our floor got to see our tiny room). When we let the front desk know - they brought us a tiny table top fan that was so loud we couldn't use it when we were sleeping. I would not recommend staying - it was absolutely not worth the money we spent.

Date of stay: December 2014
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank 123valt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JeanRaphael, General Manager at ANA Crowne Plaza Kobe, an IHG hotel, responded to this reviewResponded January 5, 2015

Dear Val T,

Thank you for choosing to stay with us and for taking the time to post your feedback. Please accept our sincere apologies for the unpleasant experience during your recent stay. We are taking action internally to correct and improve on this shortcoming and to ensure that such a situation is not repeated. We appreciate your patronage and feedback which will help us move closer to our goal of providing a great experience for our guests. We hope to have the opportunity of welcoming you back in the future.

Yours Sincerely,

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Reviewed December 16, 2014

We stayed for 5 nights, using Kobe as a base to explore other towns after we'd seen the Kawasaki museum and some of the other sights of Kobe.

Stayed on the Club floor, with access to the members lounge (complimentary breakfast, cocktails/canapes, and afternoon tea each day). Room was lovely and large, queen bed, reasonable size bathroom/toilet, and great view over Kobe out to the ocean. Staff were pleasant, daily newspaper in English, and shopping located under the hotel. Discovered a great curry place just near the hotel, and a small supermarket just over the road.

Not an easy place to walk from if you're going into the centre of town, but the City Loop bus stops nearby and this is relatively cheap to take.

Easy to access from the bullet train as it's practically on top of the station.

Date of stay: November 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank kathyv469
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JeanRaphael, General Manager at ANA Crowne Plaza Kobe, an IHG hotel, responded to this reviewResponded December 17, 2014

Dear Kathy V,

Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the in the near future.

Yours Sincerely,

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Reviewed December 16, 2014

My Mother, Sister and I stayed here for three nights during our recent stay in Japan, and it was our favourite hotel. After long flights (we came from different countries) we met at the airport and took the three hour bullet train to Kobe. We were so exhausted when we arrived at the station, and so were extremely happy to see that the ANA Crowne Plaza is located directly across from the station - we only had to lug our suitcases 5 minutes! Phew.
Upon arrival the service was impeccable and it was maintained for the whole stay. We were greeted and they took our luggage, we were checked in quickly and felt truly welcome - English was not a problem at all. Then were guided to our room - on the 27th floor with views of the Rokko Mountain and the beautiful Kobe Harbour. The weather we had was also brilliant so we had sweeping day and night views.
The room was massive! WAY bigger than we were expecting, with three very big beds (one fold out), all very firm (just how I like them). The bathroom was separated with the sink fitted into a vanity outside with a gigantic mirror, and the bath and toilet inside. The cleaning staff also provided English newspapers, and replenished the coffee and tea daily.
It is a short (15 minute walk) from the main shopping and eating centres of Kobe - but it's a very pleasant walk, especially when you have indulged in one too many serves of gyoza, or had a piece of cake each for dessert!
The staff also offered helpful sightseeing and food suggestions, and just generally made the stay even more pleasant. We tried the cafe in the lobby and the bar for cocktail hour - both a bit pricey, but, you get what you pay for, and the food, drinks and service were impeccable at both.
I literally cannot do anything but gush about the ANA Crowne Plaza.

Date of stay: November 2014
Trip type: Traveled with family
3  Thank Natrasher
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JeanRaphael, General Manager at ANA Crowne Plaza Kobe, an IHG hotel, responded to this reviewResponded December 17, 2014

Dear Natrasher,

Greetings from Kobe and thank you very much for taking the time to write a review on your stay in our hotel.
The team and I would like to thank you for your feedback as it is important to us in order to create great hotels that guests love.
We are pleased to hear that you truly enjoyed your stay here hope you will have an opportunity to come back,
With my best regards

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Reviewed December 10, 2014

The hotel is conveniently connected to the Shin-Kobe Sta. I was there for a business trip but the Kitano Ijinkan area, one of the popular tourist spots, is within walking distance.

I stayed at the Club Floor but was a little disappointed that the bathroom size was normal. But the bed was really comfortable and I enjoyed the complimentary warm eye mask available in the room. The breakfast at the Club House restaurant was good too. A great view from the windows.

I wish the card-key reader in the elevator was better - it sometimes did not read the card well and before I could choose my floor someone else called the elevator and I was taken to the floor I did not intend to go...

Overall the service was good and I enjoyed my stay very much.

Date of stay: October 2014
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank WhiteMoka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JeanRaphael, General Manager at ANA Crowne Plaza Kobe, an IHG hotel, responded to this reviewResponded December 11, 2014

Dear WhiteMoka,

Thank you for choosing to stay with us and for sharing your feedback. I am very pleased to hear that you enjoyed your stay on our club floor and that our service met your expectations.
We are working on the elevator issue and it will be fixed by end of January next year.
I hope to have the opportunity of welcoming you back in the in the near future.

Yours Sincerely,

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Reviewed December 6, 2014

1. Great Location, just above the bullet Train station,lots of convenient store below and surrounding the property. There is also an Loop bus-stop outside the hotel at the lower floor outside the hotel
2. Sightseeing and tourist attraction are just 15 to 20 minutes walk
just below the hotel, there is a store that sell basically every souvenir and snack that you will see on the street, prices are almost the same,so just pick it from the store and head back to the room, dun not need to carry all around during your sightseeing
3. Rooms are Big and the view are just great.
one thing which i dislike was the service provided by the restaurant which we have buffet dinner "the Terrace" was terrible in terms of japanese standard.
If you are an IHG member, remember there are discount coupons in the rooms, use it for your meals in the hotel.

Date of stay: November 2014
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank CK2012_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JeanRaphael, General Manager at ANA Crowne Plaza Kobe, an IHG hotel, responded to this reviewResponded December 17, 2014

Dear CK2012_12,

Thank you for your recent review following your stay in our hotel.
We are glad that you could enjoy your stay in Kobe and found our hotel convenient.
I appreciate the comment on service in our restaurant and will act with the team to solve this issue so it does not recur again.
Thank you again and looking forward to welcoming you again soon,
With my best regards

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