We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Quirky hotel, but in a good way” 4 of 5 stars
Review of Hotel Flex

Save Saved
You added Hotel Flex to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hotel Flex
7-1 Kaminoboricho | Naka Ward, Hiroshima, Hiroshima Prefecture 730-0014, Japan (Hiroshima Station)   |  
Hotel amenities
Ranked #21 of 107 hotels in Hiroshima
Seattle, Washington
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Quirky hotel, but in a good way”
4 of 5 stars Reviewed June 29, 2012

Rooms here are postage stamp-sized, as with most hotel rooms in Japan, but are clean, comfortable and relatively affordable. The location is good for local sightseeing, and the staff are eager to assist with sightseeing and dining plans. Most of the people we encountered at the hotel spoke good English. I had requested a non smoking room for heath reasons, but due to a disproportionate ratio of non smoking rooms, we were assigned a room that clearly was NOT non smoking. This is a serious issues for those of us with health issues such as allergies, or pulmonary disease. But that's an issue that is country wide, as everyone seems to smoke in Japan, and it's almost impossible to escape second hand smoke. Even China has more stringent non smoking regulations.

Room Tip: Even if you request a non smoking room, don't be surprised to find that is stinks of cigarette s...
See more room tips
  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

76 people have reviewed this hotel

Traveler rating
    14
    31
    26
    3
    2
See reviews for
14
28
8
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Melbourne
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 9, 2012

We stayed for 1 night on a whirlwind tour of Japan and we really enjoyed Hotel Flex. The foyer and restaurant are beautifully decorated in simple, natural style with a funky edge. iMac for guest use is a nice touch. If the weather was nicer we would have had drinks on the deck overlooking the lovely river but breakfast with complimentary blankets was nice enough! Am puzzled why they used plastic with a pattern instead of clear for their conservatory as it blocks much of the view....

The rooms are simple and smallish but perfectly fine for one night where we barely unpacked. Little desk with chair was appreciated. I can't remember the bed so it must have been comfortable!

Staff were helpful in printing maps for us to find our recommended izakaya. Highly recommend a walk through the red light district for a bit of colour!

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 30, 2011

My wife, daughter and I stayed at this hotel from October 1 to October 3 this year.

We wanted to say how much we enjoyed staying at Hotel Flex. The staff were very helpful, the rooms very clean and tidy and the café was also very good.

The breakfasts were terrific. In other places we stayed, we often found the hotel breakfasts to be too big. Hotel Flex has everything just right.

Added to the above, Hotel Flex is so convenient to Hiroshima Station too. We arrived in Hiroshima with no accommodation booked and the lady at the Hiroshima Visitor Information Centre recommended Hotel Flex to us, and booked us in straight away. We could not have been happier!

We will recommend Hotel Flex to anyone we know who travels to Hiroshima.

Thank you Flex for a pleasant, comfortable stay. We hope to see you again some time.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MIlano
Top Contributor
128 reviews 128 reviews
24 hotel reviews
Reviews in 38 cities Reviews in 38 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed September 1, 2011

This is a wonderful hotel in the centre of Hiroshima. Very trendy and modern hotel. The rooms are small but the price is worth the quality of the room and the location. We were 2 nights in a small room perhaps it would be better to choose a bigger room even if the price is slightly bigger. Hihghly reccomended!

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kobe, Japan
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed October 29, 2010

We stayed here as we could not get accommodation out on Miyajima Island so I'm not sure how far away we were from the Peace Park, but being in Hiroshima in the past the transport is very good to get around everywhere here. But this was a great little hotel in a nice location with very helpful staff. The room was modern enough but for 2 adults travelling with a 4yr old & 3yr old (sharing one bed) it was very tight in a "Triple Room" which was two single beds with a fold out single sofa bed which took up what little other floor space there was left. But we had a high floor with a great River View below. We drove to the hotel and it was raining when we arrived after dark, but where the hotel is located there is no where to stop out the front to unload luggage or Children. They do provide a pre-paid discount parking voucher for car parking stations within a 2-3 minute walk away. The Breakfast was very nice and even though it was raining we sat out in a fully enclosed annex with a lovely feel to the place overlooking the garden. The breakfast cost is about JPY1,400 but was worth it I thought for the lovely selection on offer, scrambled or hard boiled eggs, chunky style baked ham, salad, pastries, breads, quiche, cereal, coffee, teas and juices plus of course Japanese options too like miso soup, rice etc. All in all I would stay here again but only for overnight stays as rooms are too small for a long stay with children in tow. But would be great for Couples since it is really well priced for Japan. About JPY12,000 for a Triple Room.

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
119 reviews 119 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed June 9, 2010

This hotel was a pretty good value for the money, but they try so hard to be a boutique hotel that it was not as relxed and comfortable as we would have liked. We arrived an hour before the official check out time and they would not let us checkin. They did take the bags up to the room before we came back, which was a classy touch you don't often see in budget hotels. The location is nice as it's right beside the river. Although the hotel is very close to the JR station, it's tucked away on a sidestreet and not very easy to find. The staff are nice in a hipster sort of way. The room was nice. The breakfast is served in a French restaurant downstairs. It was a little expensive at 1,200 yen and again, really trying to hard to be a "french" restaurant. It was nice, however, to eat breakfast next to the river and people watch by the bridge.

Stayed May 2010, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, England
Top Contributor
53 reviews 53 reviews
39 hotel reviews
Reviews in 45 cities Reviews in 45 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed May 2, 2010

Apart from the attractive pics on their website we chose the Flex due to how its location fitted in with our itinerary. Our route was an am start from Tokyo so arrival was around 3pm which fitted in anyway with their published check in times. With only a 2nt stay planned our idea was to follow a fellow TA recommendation to go to Myijima island that late afternoon (possible sunsets over the Tori gate). On paper the location looked just across from the station so this would fit in with checking in and then walking back to the station for a bit of sightseeing to make the most of that day.
Flex Hotel theme is modernist particularly over the communal areas, Londoners will know the South Bank exposed concrete look. The rooms have a nod at white minimalist which is reflected even in our pics. However don't expect high quality fittings and finishes, when you get close it looks like a teenage student of architecture has been in control and taken a can of white paint to all the surfaces of the previous existing furniture and surfaces. The other half couldn't get on with the ceiling to floor column “design statement” that is in the way of the window and room either. The chairs are of a primary school size and the bathroom is like a cabin from a caravan too.
We originally requested the superior room but as there were no non smoking rooms left accepted a standard A room. Don't get me wrong the room was quiet, the bed was ok and for the price Y9k it was reasonable. They also offer a buffet breakfast for Y1.2k each which was not bad too and you don't have to reserve it in advance.
However contrary to our map perspective it is more like a 10-15min walk from the station. So you could commit to a taxi from the station to other hotels if they offer a better overall deal and then catch the street car back to the station and still achieve what we did on that day. (Would confirm that Hotel Active is just around the corner from a tram stop, the entrance looked very nice, but that doesn't mean the rooms are of course, and best of luck as we couldn't navigate their Japanese only website.)
We did enjoy the late afternoon on Miyajima island even though the waters were out and the gate was exposed. But be aware this island does seem to be totally given over to the day tripper and providing endless souvenir shops rather than a tranquil cultural centre. We then spent the second day at the Peace Park and the museums, this was well worth the several hours that went by, emotionally tiring but cannot emphasise how much rewarding, so we didn't try and fit anything else in that day other than having a walk around the shopping centre and a meal in the early evening.
Overall if you are aware of the limitations that we judged above it is still worth considering Hotel Flex as an option for a brief stay in Hiroshima.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Hotel Flex? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Flex

Address: 7-1 Kaminoboricho | Naka Ward, Hiroshima, Hiroshima Prefecture 730-0014, Japan
Location: Japan > Chugoku > Hiroshima Prefecture > Hiroshima > Hiroshima Station
Amenities:
Restaurant
Hotel Style:
Ranked #21 of 107 hotels in Hiroshima
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Hotel Flex is located on the riverbank where the Kyobashi river and the Enko river diverge. Facing the rich greenery of its surroundings, it is a certainly a city type designer's hotel, being positioned so as to afford the guest easy access to downtown Hiroshima. Hotel Flex is only a seven-minute walk from JR Hiroshima station, making the hotel one of the most convenient as a base for both sightseeing and business. We offer guestrooms from a compact single room, a maisonette, and also a personalized room with a terrace. We also have a living-room like open cafe and banquette rooms, all arranged in our ten-story premises . We are always there for our guests to make their stay in Hiroshima as comfortable and safe as possible. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, JAPANiCAN, Recruit Holdings Co Ltd (Inbound), Rakuten and HostelBookers so you can book your Hotel Flex reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Flex Hotel Hiroshima

Owners: What's your side of the story?

If you own or manage Hotel Flex, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.