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“Great location, modest room” 3 of 5 stars
Review of ANA Crowne Plaza Hiroshima

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ANA Crowne Plaza Hiroshima
4.0 of 5 Hotel   |   7-20 Naka-machi, Naka-ku, Hiroshima 730-0037, Hiroshima Prefecture (Fukuromachi Station)   |  
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Ranked #3 of 123 Hotels / Ryokan in Hiroshima
Certificate of Excellence 2014
Perth, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Great location, modest room”
3 of 5 stars Reviewed January 11, 2014

This hotel is in the perfect location for everything we went to Hiroshima to see. The room was small and bed uncomfortable (hard bed with overly soft, thin pillows). Like other reviews, we were booked into non-smoking rooms. However there was still the smell of smoke throughout the hotel.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, January 17, 2014
Thank you very much for staying at ANA CROWNE PLAZA HIROSHIMA on your recent trip.
We deeply apologize for your uncomfortable stay because of the smell.
Taking this case very seriously, we will refresh our mind and strive to further improve our service
to make our guests' stay at our hotel the most comfortable and enjoyable.
We sincerely hope that your next trip will bring you back to Hiroshima.
It is a great pleasure for all our staff to welcome you again at ANA CROWNE PLAZA HIROSHIMA.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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761 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane, Australia
Top Contributor
59 reviews 59 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed December 30, 2013

Was extremely impressed with my stay at ANA Crowne Plaza Hiroshima. I had a double room, whereas my friend stayed in single room which was a bit small. I only think I booked a single room so might have been comped a larger room as I'm an IHG member. Excellently located close to the A bomb park and museum (only Y150 tram ride away). From Hiroshima JR station, take a cab - don't try to tram it as you would need to ride 3 different trams -about a Y15,000 taxi fare. There's a great Japanese izakaya (casual dining restaurant opposite the hotel).

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, January 1, 2014
Thank you for staying at ANA Crowne Plaza Hiroshima for your recent trip to Japan and posting your comments on Trip Advisor.
Our hotel is located in a center of Hiroshima city, and very convenient to access Peace park , shopping street, and night area as you know. Taxi is only around 1,500yen from Hiroshima JR station.
We hope that your pleasure or business will bring you back to Hiroshima and it is a great honor for all our staff to welcome you again at ANA Crowne Plaza Hiroshima in the near future.
Thank you very much for your patronage.
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London, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 29, 2013

We were booked into a double room (non-smoking) and upon arrival were told that the room was smoking. After working through the language barrier to explain that our room was non-smoking the booking was changed and we made our way to the room. The room turned out to have two singles. So back down to reception to explain that we booked a non-smoking double, only to be told one was not available. This room had been booked and confirmed months ago. After some polite but firm push back on my part and a 20 minute wait a room suddenly became available.

The rooms themselves are standard fare, clean, with everything you'd expect. The hotel didn't exactly win me over, but it is close to the Peace Park (the main purpose of our visit to Hiroshima), however I can't say that I would go out of my way to recommend it.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, December 30, 2013
Thank you very much for staying at ANA Crowne Plaza Hiroshima for your recent trip to Japan and posting your comments on Trip Advisor.
Taking your valuable comments seriously, we will further improve our service and quality to make our guests’ stay the most comfortable and enjoyable.
We hope that your pleasure will bring you back to Hiroshima and it is a great honor for all our staff to welcome you at ANA Crowne Plaza Hiroshima in the near future.
Thank you again for your patronage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pontypridd
Top Contributor
118 reviews 118 reviews
84 hotel reviews
Reviews in 50 cities Reviews in 50 cities
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed December 26, 2013 via mobile

We came here to visit the peace park and booked this hotel as I am a IHG member. The hotel was fine not far from the park and we had very good rooms. The facilities inside the room are fab, everything one needs. I had very sore feet from all the walking and I ordered a foot pillow for overnight sleeping. It was delivered promptly and was a very good added service for weary feet. Also the hotel offered lots of extras to encourage a good nights sleep, like eye masks, bath salts, green tea with mint etc. I would certainly recommend strapping at this hotel but I would not recommend eating at the Japanese restaurant here. We had a set menu meal here in the evening. It cost approx 35,000 yen for 4 people. (£220). Not worth it. The food was terrible. The rice cold and the desert was just 2 strawberries and a slice of fruit. The fish was not as good quality that I have had in Japan. I should have complained but my children did not want to make a fuss. We did have 15% off because of my IHG status but it still was not worth it. Ending on a positive note though the rooms etc are fab.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, January 5, 2014
Thank you very much for staying at ANA CROWNE PLAZA Hiroshima on your recent trip to Hiroshima and we sincerely apologize for your unpleasant experience of dinner, which spoiled your happy memories in Hiroshima.
We take all possible measures to keep food quality for our guests. However, we deeply regret our unprofessional service, which was unable to serve a hot dish while hot and a cold dish while cold.
Taking your comment seriously, we immediately had a meeting to ensure a comfortable and delicious meal experience for our guests. At the same time, I will take initiative as a manager to further improve our service and prevent the same problem in the future.

We hope your business or pleasure will bring you back to Hiroshima and it is a great pleasure for all our staff to welcome you again at ANA CROWNE PLAZA Hiroshima.

Thank you again for your patronage.

Yours sincerely
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Doncaster, United Kingdom
Top Contributor
112 reviews 112 reviews
35 hotel reviews
Reviews in 50 cities Reviews in 50 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed December 9, 2013

Good location for the Peace garden, the staff were all very helpful and the location fairly good in terms of the station.
The rooms are getting a bit dated and breakfast facilities are a bit basic but overall you could do an awful lot worse.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, December 25, 2013
Thank you very much for choosing our ANA CROWNE PLAZA HIROSHIMA.
Our hotel is located on the center of Hiroshima city, and you can easily access many places.
Peace Memorial Park and Museum are within 7-10min by walk, and Hondori Arcade Shopping Area is within 5min.
We appreciate to give our staff good comments and we are more than welcome to help our guests.
Thank you very much for your stay, and we look forward to having you as our guests again!!
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 3, 2013

The best thing about this hotel is that it is within walking distance to Peace Memorial Park.
From a station just outside JR Hiroshima station, I took the streetcar to Fukuro-machi (¥150 flat; child below 12 ¥80). Walk a few minutes & the hotel is just around the corner.
I requested for 2 adjoining rooms. Overall, the hotel is a bit dated but the cleanliness and immaculate service make up for the experience.
Although the room size is a little small, it is comfortable and the bed big enough.
There are 2 places for breakfast: international spread on Level 1 & Japanese breakfast on Level 5. Excellent value.

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, Public Relations Manager at ANA Crowne Plaza Hiroshima, responded to this review, December 3, 2013
Thank you very much for choosing our ANA CROWNE PLAZA HIROSHIMA.
Our hotel is located on the center of Hiroshima city, and you can easily access many places.
As you mentioned, there are Peace Memorial Park and Museum within 10min by walk, and A-Bomb Dome is within 15min from our hotel.
Moreover, nearest streetcar station(FukuroMachi station) is just one or two minutes from our hotel, and you can go around Hiroshima city with it.
Thank you for your stay and your good comments for our hotel, and we look forward to having you as our guests again!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 1, 2013

Located 100m walking distance from Fukuro-machi tram stop (line #1) & 250m from the Hiroshima Peace Memorial & the A-Bomb Dome. Shopping district Honbori about 4 blocks north. Choice of free buffet breakfast at the 1st floor cafe or traditional Japanese breakfast on the 5th floor. I was pleasantly surprised & happy that i didnt have to pay to make 5 copies of a work document at the business center. Just use your room key to access entry & free to use the copier, printer & computer there. A pharmacy "Wants" just outside the hotel if you need anything. Hotel provided air purifier & humidifier without our asking. Free internet & wifi. Only "complaint" we have is no complimentary bottled water but instant coffee & tea bags & kettle are provided.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, December 3, 2013
Google Translation
この度もANAクラウンプラザホテル広島をご利用賜りまして、誠にありがとうございます。
また、お褒めのお言葉まで頂きましたことを重ねてお礼申し上げます。
お部屋のアップグレードにつきましては、当日お部屋に空きがある場合、急なキャンセルにてお部屋に空きが出た場合に追加のご料金で上階、もしくはお広めのお部屋をご準備させて頂いております。
お客様にご満足頂けたようで、私どもスタッフも嬉しく思います。
ご朝食につきましては、1階のブッフェ、もしくは5階の日本料理レストラン”雲海”にて和定食がご利用頂けます。次回お越しの際は、ぜひ5階の和定食もお試し下さい。
この度のご利用、本当にありがとうございます。
お客様のお言葉を心に刻み、お客様のご滞在がさらに良いものとなるよう努力して参る所存でございます。
今後ともANAクラウンプラザホテル広島をご愛顧賜りますよう、宜しくお願い申し上げます。
お客様のまたのご利用を従業員一同、心からお待ち申し上げております。
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Additional Information about ANA Crowne Plaza Hiroshima

Address: 7-20 Naka-machi, Naka-ku, Hiroshima 730-0037, Hiroshima Prefecture
Phone Number:
Location: Japan > Chugoku > Hiroshima Prefecture > Hiroshima > Fukuromachi Station , Chudenmae Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hiroshima
#4 Family Hotel in Hiroshima
#5 Business Hotel in Hiroshima
Price Range (Based on Average Rates): $
Hotel Class:4 star — ANA Crowne Plaza Hiroshima 4*
Number of rooms: 409
Official Description (provided by the hotel):
The ANA Crowne Plaza Hiroshima established in the economic and cultural center of Japan's Chugoku-Shikoku region, stands testament to city s renowned hospitality. Modern amenities, chic design and friendly, personal service awaits your stay at the hotel, one promised to be memorable and enjoyable. ... more   less 
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Also Known As:
Ana Crowne Plaza Hiroshima Hotel Hiroshima
Crowne Plaza Hiroshima
Hiroshima Crowne Plaza

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