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“Near peace park” 4 of 5 stars
Review of ANA Crowne Plaza Hiroshima

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ANA Crowne Plaza Hiroshima
4.0 of 5 Hotel   |   7-20 Naka-machi, Naka-ku, Hiroshima 730-0037, Hiroshima Prefecture (Fukuromachi Station)   |  
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Ranked #4 of 123 Hotels / Ryokan in Hiroshima
4.0 of 5 stars 673 Reviews
Pontypridd
Top Contributor
106 reviews 106 reviews
72 hotel reviews
Reviews in 40 cities Reviews in 40 cities
123 helpful votes 123 helpful votes
“Near peace park”
4 of 5 stars Reviewed December 26, 2013 via mobile

We came here to visit the peace park and booked this hotel as I am a IHG member. The hotel was fine not far from the park and we had very good rooms. The facilities inside the room are fab, everything one needs. I had very sore feet from all the walking and I ordered a foot pillow for overnight sleeping. It was delivered promptly and was a very good added service for weary feet. Also the hotel offered lots of extras to encourage a good nights sleep, like eye masks, bath salts, green tea with mint etc. I would certainly recommend strapping at this hotel but I would not recommend eating at the Japanese restaurant here. We had a set menu meal here in the evening. It cost approx 35,000 yen for 4 people. (£220). Not worth it. The food was terrible. The rice cold and the desert was just 2 strawberries and a slice of fruit. The fish was not as good quality that I have had in Japan. I should have complained but my children did not want to make a fuss. We did have 15% off because of my IHG status but it still was not worth it. Ending on a positive note though the rooms etc are fab.

Stayed December 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, January 5, 2014
Thank you very much for staying at ANA CROWNE PLAZA Hiroshima on your recent trip to Hiroshima and we sincerely apologize for your unpleasant experience of dinner, which spoiled your happy memories in Hiroshima.
We take all possible measures to keep food quality for our guests. However, we deeply regret our unprofessional service, which was unable to serve a hot dish while hot and a cold dish while cold.
Taking your comment seriously, we immediately had a meeting to ensure a comfortable and delicious meal experience for our guests. At the same time, I will take initiative as a manager to further improve our service and prevent the same problem in the future.

We hope your business or pleasure will bring you back to Hiroshima and it is a great pleasure for all our staff to welcome you again at ANA CROWNE PLAZA Hiroshima.

Thank you again for your patronage.

Yours sincerely
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673 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Doncaster, United Kingdom
Top Contributor
99 reviews 99 reviews
32 hotel reviews
Reviews in 45 cities Reviews in 45 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed December 9, 2013

Good location for the Peace garden, the staff were all very helpful and the location fairly good in terms of the station.
The rooms are getting a bit dated and breakfast facilities are a bit basic but overall you could do an awful lot worse.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, December 25, 2013
Thank you very much for choosing our ANA CROWNE PLAZA HIROSHIMA.
Our hotel is located on the center of Hiroshima city, and you can easily access many places.
Peace Memorial Park and Museum are within 7-10min by walk, and Hondori Arcade Shopping Area is within 5min.
We appreciate to give our staff good comments and we are more than welcome to help our guests.
Thank you very much for your stay, and we look forward to having you as our guests again!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 3, 2013

The best thing about this hotel is that it is within walking distance to Peace Memorial Park.
From a station just outside JR Hiroshima station, I took the streetcar to Fukuro-machi (¥150 flat; child below 12 ¥80). Walk a few minutes & the hotel is just around the corner.
I requested for 2 adjoining rooms. Overall, the hotel is a bit dated but the cleanliness and immaculate service make up for the experience.
Although the room size is a little small, it is comfortable and the bed big enough.
There are 2 places for breakfast: international spread on Level 1 & Japanese breakfast on Level 5. Excellent value.

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, Public Relations Manager at ANA Crowne Plaza Hiroshima, responded to this review, December 3, 2013
Thank you very much for choosing our ANA CROWNE PLAZA HIROSHIMA.
Our hotel is located on the center of Hiroshima city, and you can easily access many places.
As you mentioned, there are Peace Memorial Park and Museum within 10min by walk, and A-Bomb Dome is within 15min from our hotel.
Moreover, nearest streetcar station(FukuroMachi station) is just one or two minutes from our hotel, and you can go around Hiroshima city with it.
Thank you for your stay and your good comments for our hotel, and we look forward to having you as our guests again!!
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singapore
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 1, 2013

Located 100m walking distance from Fukuro-machi tram stop (line #1) & 250m from the Hiroshima Peace Memorial & the A-Bomb Dome. Shopping district Honbori about 4 blocks north. Choice of free buffet breakfast at the 1st floor cafe or traditional Japanese breakfast on the 5th floor. I was pleasantly surprised & happy that i didnt have to pay to make 5 copies of a work document at the business center. Just use your room key to access entry & free to use the copier, printer & computer there. A pharmacy "Wants" just outside the hotel if you need anything. Hotel provided air purifier & humidifier without our asking. Free internet & wifi. Only "complaint" we have is no complimentary bottled water but instant coffee & tea bags & kettle are provided.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, December 3, 2013
Google Translation
この度もANAクラウンプラザホテル広島をご利用賜りまして、誠にありがとうございます。
また、お褒めのお言葉まで頂きましたことを重ねてお礼申し上げます。
お部屋のアップグレードにつきましては、当日お部屋に空きがある場合、急なキャンセルにてお部屋に空きが出た場合に追加のご料金で上階、もしくはお広めのお部屋をご準備させて頂いております。
お客様にご満足頂けたようで、私どもスタッフも嬉しく思います。
ご朝食につきましては、1階のブッフェ、もしくは5階の日本料理レストラン”雲海”にて和定食がご利用頂けます。次回お越しの際は、ぜひ5階の和定食もお試し下さい。
この度のご利用、本当にありがとうございます。
お客様のお言葉を心に刻み、お客様のご滞在がさらに良いものとなるよう努力して参る所存でございます。
今後ともANAクラウンプラザホテル広島をご愛顧賜りますよう、宜しくお願い申し上げます。
お客様のまたのご利用を従業員一同、心からお待ち申し上げております。
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Menlo Park, CA
Top Contributor
119 reviews 119 reviews
63 hotel reviews
Reviews in 70 cities Reviews in 70 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed November 24, 2013

This hotel has a very central location close to the Peace Park and Museum. It is very easy to get to from the train station by the #1 tram. The rooms are comfortable, if perhaps a bit dated. The staff is exceedingly helpful. Altogether an excellent value in the under-20K yen price point.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, November 29, 2013
Thank you very much for choosing our ANA CROWNE PLAZA HIROSHIMA.
Our hotel is located on the center of Hiroshima city, and you can easily access many places.
As you mentioned, Peace Memorial Park and Museum are located 5-7min from our Hotel,
and A-Bomb Dome is about 15min by walk.
We appreciate to give our staff a good comment, and we are more than welcome to help our guest.
Thank you very much for your staying at our ANA CROWNE PLAZA HIROSHIMA, and we look forward to having you as our guests again!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 22, 2013

Staff was really friendly and helpful. They tried their best to make you feel "at home".
The hotel is 3mn walk from the street car stop, and 7 mn walk from the Hiroshima A bomb museum.
The room was quite spacious and we had an amazing view 19th floor).
The choice for the breakfast buffet was really good.
I really recommend this hotel.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, Public Relations Manager at ANA Crowne Plaza Hiroshima, responded to this review, November 27, 2013
Thank you very much for choosing our ANA CROWNE PLAZA HIROSHIMA.
Our Hotel is located on the center of Hiroshima city, and you can go to Peace Memorial Park and Museum within 7-10min by walk.
Moreover, Street Car Station(Fukuromachi Station) is within one or two min, and A-Bomb Dome is within 15min by walk from our hotel.
We appreciate to give our staff good comments, and we are so glad that your stay at our hotel was seemed to be satisfied.
Thank you very much for your recommendation and your stay.
We look forward to having you as our guests again!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, United Kingdom
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 13, 2013

The hotel is about 100m from the Peace Park, and around the corner from the tram line that runs to the station. Ideal for getting to Miyajima. It is welcoming, with friendly and, of course, efficient staff. The room we had for our two night stay was a good size, but the bed was on the hard side. TV instructions were impenetrable & the only western channel was CNN, but for two nights who cares? The bathroom was a little dated, but fine for purpose.

The restaurants in the hotel looked a little 'cold', but there are plenty of small Japanese restaurants nearby, and even a couple of Italian places. Breakfast was fine, with plenty of western options. The coffee shop on the ground floor was very good.

Despite the negative sounding comments, it is a very good hotel for a short stay.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, お客様担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, November 20, 2013
Thank you for your staying at our ANA CROWNE PLAZA HIROSHIMA.
We apologize for your inconveniences about TV instructions and TV program, and we are working on the TV instructions to improve now.
For your breakfast, you can choose one of two restaurants, one is on 1st Floor "FRUITIER" and another is on 5th Floor"UNKAI".
You can take Japanese&European style of buffet at FRUITIER, and you enjoy Japanese traditional breakfast(as set menu) at UNKAI.
Please try UNKAI for your breakfast next time!!
Thank you for choosing our ANA CROWNE PLAZA HIROSHIMA, and also appreciate giving many good comments for our staff.
We look forward to having you as our guests again!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ANA Crowne Plaza Hiroshima

Address: 7-20 Naka-machi, Naka-ku, Hiroshima 730-0037, Hiroshima Prefecture
Phone Number:
Location: Japan > Chugoku > Hiroshima Prefecture > Hiroshima > Fukuromachi Station , Chudenmae Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hiroshima
#4 Business Hotel in Hiroshima
#4 Family Hotel in Hiroshima
Price Range (Based on Average Rates): $
Hotel Class:4 star — ANA Crowne Plaza Hiroshima 4*
Number of rooms: 409
Official Description (provided by the hotel):
The ANA Crowne Plaza Hiroshima established in the economic and cultural center of Japan's Chugoku-Shikoku region, stands testament to city s renowned hospitality. Modern amenities, chic design and friendly, personal service awaits your stay at the hotel, one promised to be memorable and enjoyable. ... more   less 
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Also Known As:
Ana Crowne Plaza Hiroshima Hotel Hiroshima
Crowne Plaza Hiroshima
Hiroshima Crowne Plaza

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