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“Friendly hotel, excellent location” 5 of 5 stars
Review of ANA Crowne Plaza Hiroshima

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ANA Crowne Plaza Hiroshima
4.0 of 5 Hotel   |   7-20 Naka-machi, Naka-ku, Hiroshima, Hiroshima Prefecture 730-0037, Japan (Fukuromachi Station)   |  
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Ranked #4 of 107 hotels in Hiroshima
London, United Kingdom
Top Contributor
67 reviews 67 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
60 helpful votes 60 helpful votes
“Friendly hotel, excellent location”
5 of 5 stars Reviewed May 8, 2013

Crowne Plaza has a reputation as being a decent, reasonably priced chain, and their Hiroshima branch didn't let them down.

Opposite the tram stop (takes about 20 minutes from the main train station) and a few minutes walk from the Peace Park/museum, you couldn't really ask for a better location as a tourist in Hiroshima.

The chain is obviously very keen on maintaining standards - friendly check-in staff, comfortable and clean room (with little touches such as eye masks and a bedtime tea!) and a good array of on-site amenities. We ate at their buffet restaurant for dinner (Frutier) out of sheer exhaustion, and were happy with the variety of food and level of service. The only issue was no Wi-Fi, which was a bit strange.

Overall, a highly recommended hotel for tourists wanting somewhere convenient and comfortable to stay.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, May 10, 2013
Thank you for your stay at our ANA CROWNE PLAZA HIROSHIMA.
We pleased to hear that you were satisfied with our hotel, and we appreciate to give us many good comments.
Our hotel's location is good for tourists, and you can easily access many places.
Peace Memorial Park and Museum are within 10min by walk, and Hondori Arcade shopping area is within 5min.
Moreover, Tram(Street Car)station is one or two min from the hotel.
Because we put a great effort on the guests' good sleep, and thus we prepare some amenities in the room to help you having a good sleep (those are complimentary: a tea bag, eye warmer, bath powder)
Unfortunately, WiFi is available only at the lobby floor and restaurants, but it will be available in the room pretty soon.(we work on now)
Thank you very much for your stay and your high recommendation for our hotel !!!
We are waiting for your next stay!!!!!
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 7, 2013

Ticks all of the boxes, great location opposite Peace Park, friendly staff and a A$12 taxi ride from the train station if you can't be bothered catching a local train.
Close to main shopping mall and many restaurants. Peace Park is very moving and the museum is a must but get there early before hoards of noisy school children descend.
Rooms clean, largish by Japanese standards and has many staff with good English.
Japan is not big on organised tours believing that the transport system is so efficient that you don't need it. It would be helpful though if hotels carried tour brochures in English. Tour operators can be hard to find and hotel staff go blank when you ask about tours.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, May 9, 2013
Thank you for your stay at our ANA CROWNE PLAZA HIROSHIMA.
Our hotel is located on the center of Hiroshima city, and you can go many places easily.
Hiroshima Peace Memorial Park and Hiroshima Peace Memorial Museum are within 10min by walk from hotel, and Hondori Arcade shopping area is within 5min.
There are some staff can speak English well, and they glad to help the guests from the abroad.
Thank you for your stay at our hotel, and we look forward to having you as our guests again!!
Sincerely,
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Australia
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 6, 2013

The modern hotel is a short taxi ride from the railway station through light traffic. Most of Hiroshima is planned as a grid so that negotiating the city is relatively easy. The Peace Park is just a few minutes' walk from the hotel. Modern shopping centres are also within easy walking distance. The room was a reasonable size overlooking the street in front of the hotel. Unlike some other reviewers, we found the bed very comfortable and were not aware of noise from outside. We stayed one night only in Hiroshima and enjoyed a well-planned buffet breakfast which was moderately priced for a wide range of suitable food options. Wifi was complimentary.
A suggestion: the island of Miyajima is close to Hiroshima and if you have a JR pass it can be used for he train journey and ferry trip. It's well worth a visit to the island as even a half day excursion. The island provides a lot of sight-seeing and plenty of food options.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, May 8, 2013
Thank you for your stay at our ANA CROWNE PLAZA HIROSHIMA.
We appreciate to give our breakfast a good comment.
We are sorry that you cannot use TV and WiFi, and we deeply apologize for any inconveniences you had.
Unfortunately, we only have WiFi at the lobby floor and restaurants now, but you can use wifi in the room near future.(we work on now)
Moreover, it is not free, but you can enjoy Video On Demand in your room now.
Thank you very much for your stay, and we look forward to having you as our guests again.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 5, 2013

We selected this hotel because it seemed like a great location (which it was) and that it would have all of the expected amenities of a decent business hotel (which it didn't).

My main issue was probably the lack of wi-fi outside of a few common areas. Not only was this rather odd (even the ryokan run by an elderly couple in Kyoto had wi-fi in each room) but it resulted in huge groups of guests sitting and standing around the lobby staring at their mobile devices at all times of the day and night. Not a good look.

Furthermore, while we were there the cable TV service was broken. Not that we had intended to sit around watching television for our entire trip, but it was really just the icing on the cake.

Service was generally good, although when they didn't have the type of room we'd requested we were simply given a smaller room or offered a chance to upgrade...for a fee. Given issues mentioned previously, I would have thought a free upgrade might be in order, but apparently not.

One thing I will say is that it was one of the better breakfast buffets we had in Japan, so that was a nice touch, and that you could choose a proper Japanese breakfast was also a nice touch.

Room Tip: If you choose a standard room, it might be the smallest room you end up staying in while in Japan (w...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, May 8, 2013
Thank you for your stay at our ANA CROWNE PLAZA HIROSHIMA.
We appreciate that you give us many good comments.
Our hotel is located on the center of Hiroshima city, and you can easily access to Peace Memorial Museum, Peace Memorial Park, and A-bomb Dome.
Moreover, Hondori shopping area is within 5 minutes by walk from the hotel, and Nagarekawa area(where many restaurants and bars are) is 15 minutes by walk.
Our hotel put great effort on our breakfast, and you can enjoy variety of food in the restaurant.
Unfortunately, we only have WiFi at the lobby floor and restaurants, but we will have WiFi in the room near future.
Thank you for your stay at our hotel, and we look forward to having you as our guests again!!
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 1, 2013

Very central, lovely rooms, yummy coffee and cake. Adel was fantastic with providing assistance to get to tourist sites and recommendations for meals! I didnt eat in the restaurants because they were a little out if my price range. I would be happy to stay here again.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, May 3, 2013
Thank you very much for stay at our ANA CROWNE PLAZA HIROSHIMA.
We are glad to hear good comments of our hotel, and we surely give Adel your good comment.
We are sorry for our restaurants price, but lunch possibly match your price range, and thus please try them next time!!
Thank you for your stay again, and we look forward to having you as our guests again!!
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne Australia
Top Contributor
53 reviews 53 reviews
35 hotel reviews
Reviews in 37 cities Reviews in 37 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed April 26, 2013

Check in was a breeze, our clerk had very good English. Overall the staff we excellent when it came to answering questions and helping out. ... The BIG let down we're two things.

The beds are HARD .. Ok this is a common thread through all my reviews of our time in Japan. We were on the 19th floor in a deluxe twin room .. Great room pretty spacious .. But .. The windows had no sound proofing or it was broken !!! We overlooked the busy intersection below and could hear each and every siren, car/bus/motorbike noise out there. The staff tried to find us another room but the smoking rooms far out way the non-smoking. The deluxe twin rooms are only situated in those positions on each floor.

Now back to the beds .. Our daughter was in a single room on the same floor but around the back .. Perfectly quiet and a such a comfortable bed she would not give it up. We even asked to swap to two single rooms but none were available.

The bathroom was compact .. Two people would not be able to use the basin at the same time but it had all you need. Water pressure was also great.

No laundry on site but there is a map in the room to where one is located, about a 10 min walk. We made use of it and while waiting for the cycle to be done just wandered the area.

Internet is free via LAN cable in the rooms and wifi in the lobby.

It is great to be able to make tea/coffee in your room and while the fridge had drinks in it there was still room to put in your own.

Breakfast buffet was adequate, it was included in our room rate. Ask when you check in if they can give you a discount voucher for Y500 off. That was what we got when we asked if there were any discounts available for our daughter.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, May 1, 2013
Thank you for your stay at our ANA CROWNE PLAZA HIROSHIMA.
We appreciate to give our reception staff good comment.
We are sorry for the noise from the outside, and deeply apologize not be able to prepare another room.
Unfortunately, we do not have laundromat in our hotel, but we have laundry service, and thus please use our laundry service next time!!
We are pleased to hear that you satisfied with our breakfast, but we have to inform that we occasionally cannot give the guests a discount voucher.
Thank you for your stay at our hotel, and we look forward to having you as our guests again!!
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 22, 2013 via mobile

The staff are amazingly friendly, speak perfect English and went out of their way to help. The location is perfect right adjacent to the peace park and restaurants. Streetcar 1 runs from the station to basically the front door for 150 yen. From the airport, apparently they are starting a new coach service straight to the peace avenue which would have been much more convenient than going via the station. The room was as you'd expect from any business hotel and very comfortable and clean. The wifi, which only works in the lobby, was good and there are plenty of seats.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACP広島三國, 広報担当マネージャー at ANA Crowne Plaza Hiroshima, responded to this review, April 24, 2013
Thank you very much for stay at our ANA CROWNE PLAZA HIROSHIMA.
We appreciate to give our staff many good comments.
Our hotel is located on the center of Hiroshima city, and you can easily access many places which are Peace Memorial Park,
Peace Memorial Museum, and A-bomb Dome. Moreover, Hondori arcade shopping area is within 10min by walk, and
Nagarekawa area, where many restaurants and bar are, is also 10min from the hotel.
As you informed, we now have new route of Limousine bus from Hiroshima Airport, and you can get on and off the Limousine bus at
the bus stop that is just one or two min from the hotel.(Attention: During May 3rd to 5th, we will have Flower Festival at the Peace Avenue, and thus this route will be suspended.
Now, Hiroshima has a big sweets festival, and you can enjoy many sweets at there.
Thank you for your stay again, and we look forward to seeing you pretty soon!!
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about ANA Crowne Plaza Hiroshima

Address: 7-20 Naka-machi, Naka-ku, Hiroshima, Hiroshima Prefecture 730-0037, Japan
Phone Number:
Location: Japan > Chugoku > Hiroshima Prefecture > Hiroshima > Fukuromachi Station , Chudenmae Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Hiroshima
#3 Spa Hotel in Hiroshima
#3 Romantic Hotel in Hiroshima
#4 Family Hotel in Hiroshima
Price Range (Based on Average Rates): $
Hotel Class:4 star — ANA Crowne Plaza Hiroshima 4*
Official Description (provided by the hotel):
The ANA Crowne Plaza Hiroshima established in the economic and cultural center of Japan's Chugoku-Shikoku region, stands testament to city s renowned hospitality. Modern amenities, chic design and friendly, personal service awaits your stay at the hotel, one promised to be memorable and enjoyable. ... more   less 
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Also Known As:
Ana Crowne Plaza Hiroshima Hotel Hiroshima
Crowne Plaza Hiroshima
Hiroshima Crowne Plaza

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