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“Beautiful connected rooms, good service, a bit pricey” 4 of 5 stars
Review of Sheraton Hotel Hiroshima

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Sheraton Hotel Hiroshima
4.0 of 5 Hotel   |   12-1 Wakakusacho, Higashi-ku, Hiroshima, Hiroshima Prefecture 732-0053, Japan   |  
Hotel amenities
Ranked #1 of 107 Hotels in Hiroshima
Sunningdale
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
“Beautiful connected rooms, good service, a bit pricey”
4 of 5 stars Reviewed January 13, 2014

Rooms were expensive but we were happy. We stayed here with two children in December. Great location, nice hotel. We had two rooms and though they said when we booked we could not have connecting rooms, when we booked we did get connecting rooms.

They were nice rooms. Well appointed and sizeable enough for 4 Americans with big personalities. Kids complained TV offerings were "lame" but otherwise happy.

The bathrooms were not private in the King room. Fogged glass showed enough detail to make me lock the kids' door before I showered. I was not comfortable.

The kids had a room with two twin beds and their bathroom was more private. Still fogged glass separating bath from toilet/sink but they had a wood door separating whole bathroom from bed area.

Staff was very friendly and accommodating. We did not eat in the hotel -- too many good local options.

Room Tip: Higher floors - good view.
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, January 15, 2014
Dear Mr. artcaro,


Thank you very much for posting your comments about our restaurant on Trip Advisor, and we will do our best for reviewing our guests' opinions. We hope you come back again to stay with us in the near future.
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671 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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  • English first
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São Paulo
Top Contributor
55 reviews 55 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 13, 2014

This hotel is right next to the train station, could not be more convenient. Very comfortable, great staff. The food at the club level is excellent. Very easy to get downtown, either on foot or by tram (the tram stops on the other side of the station). Free wifi. Highly recommended.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, January 15, 2014
Dear Mr. Buriti,


Thank you very much for staying with us at Sheraton Hiroshima Hotel. It is our great honour that you call our hotel "Comfortable", and we, all staff are happy that you had a pleasant stay with us and enjoyed your meals in Hiroshima. We provide free wifi system on the Club Level floor and at the lounge "Sheraton Club". Please come back Hiroshima, and we would like to welcome you again in the near future.
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michigan
Top Contributor
65 reviews 65 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 27, 2013

You can't help but be happy while traveling in Japan. Everyone in the service industry smiles, bows and wants to make you happy - the Hiroshima Sheraton is the embodiment of this. The service is wonderful - relaxed and gracious. A great hotel lobby, very large and relaxed room and an easy location to get to by the train station. It is a nice walk into the main part of town or for a run in the morning. The breakfast is excellent and large. The only downside is the food in the main restaurant upstairs or drinks in the bar are very expensive. But they have a more relaxed cafe that serves dinner and snacks if you'd like.

Room Tip: All the rooms seem to have a good view of the city, but higher is always better
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  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, December 29, 2013
Dear Mr. michiganmmt,

Thank you very much for staying with us at Sheraton Hiroshima Hotel. It is our great honour that you call our service "wonderful - relaxed and gracious", and we, all staff are happy that you had a pleasant stay with us and enjoyed your meals in Hiroshima. Please come back Hiroshima, and we would like to welcome you again in the near future.
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San Mateo, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 22, 2013

Stayed here on a week-long visit to Hiroshima, Tokyo, and Nikko in late summer...spacious and clean accommodations (compared to similar and costlier Tokyo hotels) with separate toilet and shower/bath facilities...sumptuous breakfast buffet in a westernly-furnished room overlooking the train station...conveniently located next to central train station (we simply walked from our train from Osaka out of the station to the hotel)...short 10-minute walk through an underground tunnel to the south side of the station to get to the trams that take you out to the Peace Memorial Park and eventually, at the end of the line, to the ferry to Miyajima Island. Agree with others about the wifi (in)accessibility and while free in the lobby, it is not always working. Despite that, would stay there again on a return visit.

Room Tip: We always prefer rooms on higher floors in case of street noise. Our room on the 13th floor was ver...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, December 23, 2013
Dear Mr. wecaresf0,

Thank you very much for posting your comments about our restaurant on Trip Advisor, and we will do our best for reviewing our guests' opinions. We hope you come back again to stay with us in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 20, 2013

The hotel has a very central location, directly near the train station - which makes it perfet when travelling the area on business. Not so nice is the fact that wifi is very expensive and only available for free in the lobby > a hotel in that price range should include wifi as a complimentary services > for Mc Donalds that seems a basic need of people ;-)
The rooms are very clean and for japanese standards spacious and very modern!

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, December 22, 2013
Dear Mr. eetschman,

Thank you so much for your stay with us, Sheraton Hotel Hiroshima and posting your impressions.
For the charge of internet, we also offer the room package with free internet charges and also various kinds of attractive packages such as the room package plan with Miyajima pass. Please check our HP when you visit in Hiroshima again.
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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 19, 2013

My wife and I stayed here for one night when visiting Hiroshima. The hotel is right next to the main train station so the location is excellent.
The room was about twice the size of the other rooms we had in Japan and it was very clean and modern. The service was very good and the hotel is very upmarket in general.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, December 21, 2013
Dear Mr. PKMKlondon,

Thank you very much for staying with us at Sheraton Hiroshima Hotel. It is our great honour that you recomended our service and called us the "upmarket" hotel. We, all staff are happy that you had a pleasant stay with us. Please come back Hiroshima, and we would like to welcome you again in the near future.
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Austin, Texas
Top Contributor
69 reviews 69 reviews
26 hotel reviews
Reviews in 35 cities Reviews in 35 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 19, 2013

Coming from the States, I was iffy about staying at a Sheraton because they aren't exactly known as a luxury brand. This one is - it is great. Clean, modern, great location, great shower, etc. It is the place to stay in Hiroshima (which is a fascinating city). Highly recommend.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, December 21, 2013
Dear Mr. AdamLoewy ,

Thank you very much for posting your comments about our restaurant on Trip Advisor, and we will do our best for reviewing our guests' opinions. We hope you come back again to stay with us in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Hotel Hiroshima

Address: 12-1 Wakakusacho, Higashi-ku, Hiroshima, Hiroshima Prefecture 732-0053, Japan
Location: Japan > Chugoku > Hiroshima Prefecture > Hiroshima
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 107 Hotels in Hiroshima
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Hotel Hiroshima 4*
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