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“full marks for service and room” 5 of 5 stars
Review of Sheraton Hotel Hiroshima

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Sheraton Hotel Hiroshima
4.0 of 5 Hotel   |   12-1 Wakakusacho, Higashi-ku, Hiroshima, Hiroshima Prefecture 732-0053, Japan   |  
Hotel amenities
Ranked #1 of 107 hotels in Hiroshima
Australia
Top Contributor
86 reviews 86 reviews
31 hotel reviews
Reviews in 42 cities Reviews in 42 cities
44 helpful votes 44 helpful votes
“full marks for service and room”
5 of 5 stars Reviewed July 1, 2013

After being sick from my smoke filled room and hotel in Takayama, we were given a room on the non smoking floor, what a difference coming out of the lift and having fresh air. Our room was on a higher level and we could see the hospital side, the bed was a large king big enough for us.
really high standard room, which we prefer.
We thought the breakfast and lunch were diverse and fresh food and juices. We love to try the different culture food, all the time and even the ice cream was yummy.

We arived on the Shinkansen train from Nagoya, we had a lunch box, which was delicious and tasty and again fresh. the ride itself leaves no doubt who has the best train service in the world.
the views were beautiful all the way from Takayama on the switch train too.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, July 3, 2013
Thank you for posting the positive comments on Trip Advisor and glad to know that you have a pleasant stay with us. We hope you come back again to stay with us in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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496 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
HAWAII
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 28, 2013

For us this was a great hotel to stay at during our 5 days in Hiroshima.
Getting to the hotel from the Hiroshima Airport, we took the Bus Limousine to the Hiroshima train station; cost 1,300 yen per person one way -- about 45 minutes. The drop-off point at the Hiroshima train station was very convenient because the hotel is located directly behind the drop-off shelter -- about 200 feet away.
The hotel personnel greet you on the ground floor and bring up your luggage to the check-in on the 6th floor and after check-in to your room. The check-in was quick and friendly. At check-in, we were informed that internet service in our room was complimentary.
Our room located on the Club Lounge level was spacious, very clean, lay-out was aesthetically pleasing, and plenty of toiletries were provided. Although spacious...there were few drawers available to store our clothes and accessories. A few times we could hear some of the trains going by but it was not a distraction.
The service in the Club Lounge was exceptional. The 3 ladies who staffed the lounge during different work shifts provided very professional, informative and friendly concierge services; they really looked after the visitors! The choices of meals in the Club Lounge were limited and monotonous and a bit odd in their choice of offerings. The Club Lounge atmosphere and view of the city made it a very relaxing place to use. There was only one computer station, which inconsistently provided a prompt option to change from Japanese to another language like English on the home page.
The fitness center had good equipment, well maintained and was clean. Minor point is that all the TV stations on the video equipment on the exercise equipment were in Japanese.
The hotel is located next to the Hiroshima train station, which made it convenient to visit Miyajima and Iwakuni. Also, it was close to the tram station, which made it convenient to visit the Hiroshima Peace Park and Hiroshima Peace Memorial Museum.
There are a lot of good and reasonably priced eating places and shopping areas close by. One of the hotel employee Kim, who helped with our luggage, provided good information on where to eat when we arrived there late in the evening and also places to eat okonomiyake and various types of food.
Located near to the hotel is a free shuttle from Hiroshima train station to Aeon Mall (shopping) and back which was a plus!

Room Tip: Highly recommend staying at this hotel and if possible on the Club Lounge level floor and/or having...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, June 30, 2013
Thank you very much for staying with us and happy to know that you had a pleasant stay at Sheraton Club. Please visit again to stay with us in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 27, 2013

The location was great, being very close to the train station. I was also able to walk, via an underground tunnel, to a mall nearby. I found the staff to be very accommodating and kind, and they communicated well in English. The breakfast was a bit limited in selection, but otherwise pretty good. The Japanese restaurant is amazing! Try to make a reservation if you know that you want to eat there.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, June 28, 2013
Thank you veyy much for choosong our hotel and glad to know that you had a pleasant stay and enjoying the meal at Miyabi-tei restaurant. We hope you come back again in near future.
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sao paulo, brazil
Top Contributor
99 reviews 99 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 16, 2013

We stayed there while visiting the Atomic Bomb Museum and Itsufukujima área. Very conveniently located near the train station and public transportation. Rooms were spacious and clean, breakfast was good (though not excelent), staff was attentive. Good standar for a train-station hotel.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, June 17, 2013
Thank you very much for choosing our hotel and our hotel is very much convenient for sightseeing as you said. We hope you come back again in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goiania, GO
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 16, 2013

Last may, I stayed with my husband for 4 nights in the Sheraton hotel in Hiroshima. The location couldn't be better: right in front of the train station. Since we had booked the hotel prior to 60 days and registered as a Starwood member, we got special discounts on the standard rate. The hotel is simply superb. We stayed in a spacious (specially considering the japanese standards), extremely clean and newly furnished suite with a wonderful super king bed. The recepcionist was extremely nice and even made a phone call for us to confirm some travel arrangements. The only negative remark is that they do charge the internet acess.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, June 17, 2013
Thank you very much for staying with us in last May and glad to know that you and your husband had a pleasant stay with us. We hope you come back again in Hiroshima in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 14, 2013

I booked this hotel through their website and got a great deal on one of their deluxe king rooms (I think this is their more basic room) and couldn't fault it. A lovely big bed, king pillows, heaps of room, modern bathroom. The mini bar was quite reasonable, I think you had to pay to use the pool which may annoy some people used to the pool being free and no free wifi anywhere which was a bit annoying, but convenient for transport as right at the train station. Maybe not so convenient for downtown Hiroshima but there are plenty of trams and plenty of eating options around the hotel. I just loved having some space in the room and loved the bed!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, June 16, 2013
Thank you very much for staying with us and your valuable comments will consider. We hope you come back again in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 14, 2013

The Sheraton Hiroshima would have to rate as the best overall during our two weeks in Japan. Staff were exceptional, as we had come to expect from Japanese hotels. The rooms were spacious, beautifully appointed, spotlessly clean and really, lacked for nothing.
Our only gripe and the reason that this review didn't receive 5 stars, was the additional charges for wi-fi and other hotel facilities, such as the pool, spa, and even lockers in that area. (The gym equipment was free.)
This was the only hotel of the four we used in Japan to charge for wi-fi and it was the most expensive. One hundred or so Yen per day is not a huge impost but on principle, hotels of this standard should offer complimentary wi-fi as a matter of course.

Room Tip: Be sure to ask for non-smoking in Japan.
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, June 16, 2013
Thank you very much for staying with us and your feedback will be considered for future service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Hotel Hiroshima

Address: 12-1 Wakakusacho, Higashi-ku, Hiroshima, Hiroshima Prefecture 732-0053, Japan
Location: Japan > Chugoku > Hiroshima Prefecture > Hiroshima
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 107 hotels in Hiroshima
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Hotel Hiroshima 4*
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