For us this was a great hotel to stay at during our 5 days in Hiroshima.
Getting to the hotel from the Hiroshima Airport, we took the Bus Limousine to the Hiroshima train station; cost 1,300 yen per person one way -- about 45 minutes. The drop-off point at the Hiroshima train station was very convenient because the hotel is located directly behind the drop-off shelter -- about 200 feet away.
The hotel personnel greet you on the ground floor and bring up your luggage to the check-in on the 6th floor and after check-in to your room. The check-in was quick and friendly. At check-in, we were informed that internet service in our room was complimentary.
Our room located on the Club Lounge level was spacious, very clean, lay-out was aesthetically pleasing, and plenty of toiletries were provided. Although spacious...there were few drawers available to store our clothes and accessories. A few times we could hear some of the trains going by but it was not a distraction.
The service in the Club Lounge was exceptional. The 3 ladies who staffed the lounge during different work shifts provided very professional, informative and friendly concierge services; they really looked after the visitors! The choices of meals in the Club Lounge were limited and monotonous and a bit odd in their choice of offerings. The Club Lounge atmosphere and view of the city made it a very relaxing place to use. There was only one computer station, which inconsistently provided a prompt option to change from Japanese to another language like English on the home page.
The fitness center had good equipment, well maintained and was clean. Minor point is that all the TV stations on the video equipment on the exercise equipment were in Japanese.
The hotel is located next to the Hiroshima train station, which made it convenient to visit Miyajima and Iwakuni. Also, it was close to the tram station, which made it convenient to visit the Hiroshima Peace Park and Hiroshima Peace Memorial Museum.
There are a lot of good and reasonably priced eating places and shopping areas close by. One of the hotel employee Kim, who helped with our luggage, provided good information on where to eat when we arrived there late in the evening and also places to eat okonomiyake and various types of food.
Located near to the hotel is a free shuttle from Hiroshima train station to Aeon Mall (shopping) and back which was a plus!
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