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“Great Service” 5 of 5 stars
Review of Sheraton Hotel Hiroshima

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Sheraton Hotel Hiroshima
4.0 of 5 Hotel   |   12-1 Wakakusacho, Higashi-ku, Hiroshima, Hiroshima Prefecture 732-0053, Japan   |  
Hotel amenities
Ranked #1 of 107 hotels in Hiroshima
Charlotte, NC
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Great Service”
5 of 5 stars Reviewed May 6, 2013

We stayed here in March, 2013. Can't beat the location for convenience if you are traveling by rail; it's right next to the station. Transportation is easy enough to the city attractions from the station area, though we found ourselves taking taxis a lot due to time constraints. It would be a rather long walk from the hotel to the main tourist area, but very feasible in nice weather.
I can't say enough about how helpful the staff was! One woman spent at least half an hour tracking down details on a concert for us to attend during our stay. Every time you would pass through the reception lounge on the way to the elevators, someone would ask if you needed anything.
Very clean, like most Japanese hotels. We ate breakfast there one day, it was fine, priced like a hotel breakfast.
Would definitely stay here again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, May 7, 2013
Thank you posting this nice comment and for praising the positive attitude of our associates. We are delighted to hear you had a great stay and hope to see you back here soon,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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653 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Manila, Philippines
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 4, 2013

We stayed at the Sheraton from April 1 to 4. The hotel is conveniently located near the Hiroshima station. It's located just outside the south exit. The executive lounge had a good view of the mountains. The staff at the lounge were very helpful when we asked about the good places to eat. The lounge served evening cocktails and breakfast. We loved hanging out at the lounge because it was cozy. I love Hiroshima and the encounter with sumo wrestlers at the station was the highlight of the trip. We got to have our picture with the yokozuna, Harumafuji.
I'll definitely stay at Sheraton again if I'm in Hiroshima.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, May 5, 2013
Thank you very much for staying with us and glad to know you had memorable stay in Hiroshima. We hope you come back again to stay here at Sheraton Hiroshima Hotel.
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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 2, 2013

From check-in to check-out you cannot fault the quality of service and attention to detail of this hotel. When you then add in the cleanliness and quality/range of facilities and you would be hard pressed to find anything to fault. Easy access to all the tourist attractions and nightlife and the airport transfer bus stops right outside (alternative airport transfer options are very expensive by comparison).

Room Tip: Worth the club room upgrade.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, May 3, 2013
Thank you very much for your review. We hope to have you as our guest again very soon,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
123 reviews 123 reviews
121 hotel reviews
Reviews in 112 cities Reviews in 112 cities
204 helpful votes 204 helpful votes
5 of 5 stars Reviewed May 1, 2013

Out of the south gate of Hiroshima Station, turn right and there's the Sheraton just across the road. Walk in the side or front entrance and the very friendly check-in staff will relieve you of your bags and send you up a few floors in the lift to check-in. Check-in was a breeze and then we were shown up to our room on an upper floor. We had been upgraded and our good-sized corner room had great views and was really nicely decorated with excellent furnishings and an extremely comfortable king-size bed. The bathroom was also very good. Concierge staff were very helpful when we asked directions to local sites and Tram 2 to the Atomic Dome, the Peace Park and to Miyajimaguchi (where the ferry goes to Miyajima) goes from the tram station almost outside. We had a good dinner and drinks in Bridges, in-house casual dining, complete with a great night-time view of the city. Breakfast was also good. We had a wonderful night's sleep then it was back to the station in the morning for our train to Kanazawa. For value, service and convenience the Sheraton was superb and we would recommend this hotel to anyone.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, May 2, 2013
Thank you for choosing to stay at Sheraton Hiroshima Hotel on your recent visit to Hiroshima.
I’m glad you enjoyed your dinner at "Bridges" as well as the facilities of the hotel. We look forward to having you back as our guest in the near future,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
144 reviews 144 reviews
68 hotel reviews
Reviews in 66 cities Reviews in 66 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed April 30, 2013

Stayed two nights as a side trip from Tokyo in an executive floor room. Used the hotel car service for pick up from the airport and it was expensive - about 150 USD. Airport Limosine bus is only 100 meters from the hotel - could have saved a small fortune, had I known. Also, the hotel is next to the main train station, so easy to get the bullet train to Tokyo, or the street car to Peace Memorial Park. The hotel is pretty new and has a nice modern look and feel. The rooms are very nice with light wood, although a little unconventional in that there isn't really a bathroom. The wash basin is in the room, then small toilet stall and a stall that has a soaking tub and shower - not necessarily a bad layout, just different. The only potential issue it is not very private.

I had a problem with a train ticket and the hotel manager actually went to the station and fixed the problem - Great service! As a result I have to give 5 stars.

6 USD to use sauna, 20 USD to use pool - you are warned

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, May 2, 2013
Thank you for choosing to stay at Sheraton Hiroshima Hotel on your recent visit to Hiroshima.
We look forward to having you back as our guest in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 29, 2013

I stayed here for my birthday and loved it! We were on one of the higher levels and it had a lovely view. The bar was really expensive so we opted for drinks in our room which had a better view than the bar. The bed was really comfortable and the room was modern and clean. I would come here again. It is close to the train station.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, May 2, 2013
Thank you posting this nice comment. We are delighted to hear you had a great stay and hope to see you back here soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne Australia
Top Contributor
56 reviews 56 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed April 26, 2013

WOW . . .what a huge room and such a comfortable bed. Anyone reading this who is building a hotel and if you want a suggestion for a bed to buy for your hotel . . . Use this hotels bed. Simply wonderfully comfortable.

There is one strange thing about the room and that's the bathroom setup . . . It is an open plan layout . . .there are doors on the toilet and shower/bath but they are glasses (opaque down the bottom). While you can't see clearly through then with the light on behind who ever is in the room you can still see them.

We didn't do much more than sleep and shower here but the king bed room we had was ... Wow. We were facing the JR station and car park but didn't hear any train/car/bus noise at all. Our daughter who was in the room opposite ours said she did hear a couple of the local trains.

I only looked at breakfast and it seemed a reasonable spread with a good selection. Cost for it was Y2400 but if you request it at the front desk hey give you a Y400 discount .. Well while we were there is was.

Free wifi in the lobby but paid (Y1050 for 24 hours) in the room. You also only get a hour of free wifi not sure how you go about it if you want to use it again in the same day.

Water pressure in the shower was good. Overall a very pleasant stay .. Wish it was for longer now.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, April 29, 2013
Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Hotel Hiroshima

Address: 12-1 Wakakusacho, Higashi-ku, Hiroshima, Hiroshima Prefecture 732-0053, Japan
Location: Japan > Chugoku > Hiroshima Prefecture > Hiroshima
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 107 hotels in Hiroshima
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Hotel Hiroshima 4*
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