The hotel is on the north side of the Hiroshima JR Station, so ask when you debark the train to save you walking around as we did. You will see the hotel on the right. Enter on the ground floor and take the elevator up to the lobby on the 4th (?) floor. You'll walk past the restaurant and lounge area with computers for guests to use then right to the reception counter. Low stands are on the floor next to each station for guests to rest their luggage, purses, briefcases, etc. Everyone speaks a little English. The service was as expected, polite and quick but not warm.
Take a look at the decor in the lobby and when you step out of the elevator. There is a better than expected, for the great price of the room, attention to interior decoration. This is not the typical Sheraton. We had a corner double room which was again quite contemporary and well-appointed. The windows are double glazed and not just a double paned window, but an inner and outer window. Although we faced the station, the room was very quiet. The light-blocking drapes inside the curtain overlap a foot in the corner so the room stays completely dark in the morning. The bathroom was clean and modern. There was a small window in the separate shower for natural light. The bed and linen were cool, inviting and comfortable.
There was not wi-fi, so we had to use the computer in the lounge. One was always available. We did not eat in the hotel restaurant. There are many good restaurants in the station but generally quite crowded around the mealtime. You can buy pastries and sandwiches from little shops in the station or go across the street to a good-sized grocery/sundries store. We dinner at the noodle shop at the corner of the hotel building which had good inexpensive food and very cold beer.
To get to the tram to the city, you go down some stairs on the north side and underground to the south side where the tram and bus stops are located. The station is not a a shopping area. The hotel will give you a map but it is simple a one tram ride to the downtown area or the Atomic Park. The tracks are in the middle of the street and each stop is well marked. It is about a 10-15 minutes ride. Most tourist will spend time in the park and museums as they should. Then find the covered arcade which runs parallel to the tram about a block or two on the Atomic Park side of the tracks. Walk around, have something to eat, stop for coffee, or like my wife buy a pair of ankle length boots.
We went to the well-known Okonomiyaki (a type of Japanese pancake with is grilled with different fillings---seafood, chicken, pork, beef vegetables) building which housed several small counter-restaurants. We felt the service was distant, the food good and the beer cold and delicious. Yes, we love Japanese beer.
Our experience with the concierge was satisfactory.
Western, contemporary, well-appointed, quiet, clean, polite, located well enough---great price---what is there not to like?
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