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“Nice indeed especially for the price” 4 of 5 stars
Review of Sheraton Hotel Hiroshima

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Sheraton Hotel Hiroshima
4.0 of 5 Hotel   |   12-1 Wakakusacho, Higashi-ku, Hiroshima 732-0053, Hiroshima Prefecture   |  
Hotel amenities
Ranked #1 of 123 Hotels / Ryokan in Hiroshima
4.5 of 5 stars 772 Reviews
Honolulu, Hawaii
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Nice indeed especially for the price”
4 of 5 stars Reviewed February 3, 2013

The hotel is on the north side of the Hiroshima JR Station, so ask when you debark the train to save you walking around as we did. You will see the hotel on the right. Enter on the ground floor and take the elevator up to the lobby on the 4th (?) floor. You'll walk past the restaurant and lounge area with computers for guests to use then right to the reception counter. Low stands are on the floor next to each station for guests to rest their luggage, purses, briefcases, etc. Everyone speaks a little English. The service was as expected, polite and quick but not warm.

Take a look at the decor in the lobby and when you step out of the elevator. There is a better than expected, for the great price of the room, attention to interior decoration. This is not the typical Sheraton. We had a corner double room which was again quite contemporary and well-appointed. The windows are double glazed and not just a double paned window, but an inner and outer window. Although we faced the station, the room was very quiet. The light-blocking drapes inside the curtain overlap a foot in the corner so the room stays completely dark in the morning. The bathroom was clean and modern. There was a small window in the separate shower for natural light. The bed and linen were cool, inviting and comfortable.

There was not wi-fi, so we had to use the computer in the lounge. One was always available. We did not eat in the hotel restaurant. There are many good restaurants in the station but generally quite crowded around the mealtime. You can buy pastries and sandwiches from little shops in the station or go across the street to a good-sized grocery/sundries store. We dinner at the noodle shop at the corner of the hotel building which had good inexpensive food and very cold beer.

To get to the tram to the city, you go down some stairs on the north side and underground to the south side where the tram and bus stops are located. The station is not a a shopping area. The hotel will give you a map but it is simple a one tram ride to the downtown area or the Atomic Park. The tracks are in the middle of the street and each stop is well marked. It is about a 10-15 minutes ride. Most tourist will spend time in the park and museums as they should. Then find the covered arcade which runs parallel to the tram about a block or two on the Atomic Park side of the tracks. Walk around, have something to eat, stop for coffee, or like my wife buy a pair of ankle length boots.

We went to the well-known Okonomiyaki (a type of Japanese pancake with is grilled with different fillings---seafood, chicken, pork, beef vegetables) building which housed several small counter-restaurants. We felt the service was distant, the food good and the beer cold and delicious. Yes, we love Japanese beer.

Our experience with the concierge was satisfactory.

Western, contemporary, well-appointed, quiet, clean, polite, located well enough---great price---what is there not to like?

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, February 5, 2013
Thank you for your stay with us and for taking the time to post a review. Wifi in room will be available in March 2013. Thank you for your feedback and we will continue to improve even harder to meet guest's expectaions.
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772 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 31, 2013

Very nice modern hotel with a comfortable modern room. Perfect location right near the station. Only problem was the mediocre service in comparison to every other hotel we stayed at in Japan. A bit disappointed that the concierge were unable to provide any maps and helpful advice. Also what's with the no wifi in the room? a bit annoying if you want to quickly check directions or email and you have to head down to the foyer area.

Still, Hiroshima is a beautiful historic city and we enjoyed our time there.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, February 12, 2013
Thank you very much your feedback for concierge service which we would take this opportunity to share this within my team and improve services.
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Edmonton, Canada
Top Contributor
55 reviews 55 reviews
40 hotel reviews
Reviews in 38 cities Reviews in 38 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed here for two nights and were greeted quickly by the staff who spoke good English. They checked us in quickly and helped us up to our room. Our room had a great view of Hiroshima at night. The bathroom was large with a huge shower. The hotel is steps away from the JR station which makes it great for a home base for exploring the area. Shopping is just steps away (there is a big grocery store in the basement of the department store if you want a few snacks in your room) and so is the bus station. We didn't eat at the hotel, due to the high prices.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, February 5, 2013
Thank you for your review and staying with us. We are delighted to hear you were able to feel comfortable in our guestrooms and your visit to Hiroshima was a truly enjoyable one. We hope to see you again soon.
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Tokyo
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 23, 2013

brand new, affordable, top location (short walking distance from the train station on the Shinkansen side). Famous Sheraton True Sleeper bed (much better than what you get in Japanese Hotels).
I will definitely stay there again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, February 5, 2013
Thank you very much at staying at Sheraton Hiroshima and happy to hear that you had pleasant stay. We hope to see you very soon again.
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Brisbane, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

Efficient and thoughtful service! Clean and immaculate from the lobby to the highest floor. We had mentioned to the receptionist that we were interested in a certain museum and wondered where it was located. Shortly after we arrived in our room, we got a phone call, they had called the museum to check the hours of operation without us asking. The breakfast is fantastic too!
A gem!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, February 12, 2013
Thank you very much for taking time for posting review and very happy to hear that you enojoyed staying at Sheraton Hiroshima Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Top Contributor
59 reviews 59 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 12, 2013

The location is good; next to the JR station. The hotel is new and staffs are wonderful. As a platinum member we didn't get upgrade to the suite, however, only been upgraded to the corner room.

We had breakfast at the club lounge; same food every single days for all meals (breakfast and snacks) which is unbelievable. (we stayed 9 nights) I recommend the hotel chef change the menu at least every couple days.

Internet is slow and there is no wireless connection in the room. The management should consider to improve this service.

The Japanese restaurant is good, we had Kaiseki set during Christmas and it was wonderful . The restaurant at the lobby floor is popular among the local people, and always full.

We love the location of the hotel and the wonderful staffs here.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, February 5, 2013
Thank you very much for always choosing Starwood hotels. Your feedback for the items at Club lounge will be shared with chef and take action appropriately. I hope you come back again at Hiroshima.
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Minneapolis, Minnesota
Top Contributor
156 reviews 156 reviews
55 hotel reviews
Reviews in 82 cities Reviews in 82 cities
151 helpful votes 151 helpful votes
4 of 5 stars Reviewed January 7, 2013

We were here for a quick one night stay and had a very good experience. The staff was on their game, the breakfast buffet was very good and came with our room package and the room itself was nice allthough the glass bathroom door seemed to lack privacy. It is very expensive for food and drink compared with what you can get nearby though. We went to the hotel happy hour which was only on certain drinks on specific days. This day was a handfull of vodka drinks for 850 yen or so which is still pretty expensive. The everyday tap beer is 1200 yen...Yikes. Norway is the most expensive place we've been and tap beer here rivaled those prices. $15 dollar tap beer is just over the top. I never looked at the hotel menu so can't take about the food. You should never eat or drink in a hotel like this anyway unless breakfast comes with the room. There are great options all over the city.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Hotel Hiroshima, responded to this review, February 5, 2013
Thank you very much for your comments and will consider for the pricing by considering market trend. Please come back to stay again in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Hotel Hiroshima

Address: 12-1 Wakakusacho, Higashi-ku, Hiroshima 732-0053, Hiroshima Prefecture
Location: Japan > Chugoku > Hiroshima Prefecture > Hiroshima
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 123 Hotels / Ryokan in Hiroshima
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Hotel Hiroshima 4*
Number of rooms: 238
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