Was my third time in Hiroshima, second time staying at the hotel. The location was decent, wasn't that great but not that bad either. Rooms are decently clean like any of the business hotel chains in Japan like Toyoko Inn. However, the service is really really bad.
On the day I was supposed to check out, I woke up with very very bad stomach flu and was vomiting non-stop for over an hour or two. As such, when it was time to check out, the front desk called my room. I explained that I was sick and vomiting and needed some time, the guy just replied "one hour extra 1050 yen". I told him I just needed about 30 mins or so to try and stop vomiting, clean up the toilet, and carry my bags down, and I did not require a time extension. He replied "okay."
When I went down, he requested the 1050yen anyway, and looked like he won't allow me to check out unless I paid up.
I paid up anyway. Left my bags at the hotel and dashed to a nearby clinic to see the doctor immediately.
I will never, never, never, never, stay at this pathetic hotel again.
This is definitely the worst hotel in terms of service I have ever stayed in in my life so far. Even really cheap Hotel Chuo Group hotels near the Shinsekai area have way better service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.