Stayed for 2 nights in Sapporo, and to be honest we really could of done with another nights stay as we really did enjoy the city itself.
After getting a tad confused with the exit to the hotel (there is a underground labyrinth as ever which means you can get from the station into the hotel without going outside) We arrived to a warm welcome by reception, and a bell boy soon had everything ready to go to our room, all very efficient.
Our room was a very nicely decorated refurbished room, large and spacious with 2 queen beds (thats what was on offer at time of booking) but with a small window that could not be opened, however the air-con which was need was very good. WI-FI was very fast, and tea/coffee facilities however I do object to being charged for ice, even if it was delivered promptly with another very friendly member of staff.
Both the bed and bedding were of good quality and comfortable nights sleep was had with excellent blackout curtains. The bathroom was the usual type of ships cabin (but watch that step out into the bedroom from the bathroom itself) but the toiletries were very good and the towels were large, white and fluffy and were big enough for Western guests unlike some hotels. Both rooms were spotless as well.
There are many places around the hotel to eat/drink and a Starbucks is attached to the hotel downstairs.
We left our luggage to collect later on after checking out, this was all done again with friendly helpful staff. Each and every member of staff we dealt with was the same, well done the Grand for this.
All in all I thought this hotel was excellent value for money at 16,000JPY (£50!!!! Per night) for the 2 nights for the standard of the room we had and the facilities and would defiantly stay again, this is why I'm giving this hotel 5* for value above everything else
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