I stayed here for a few nights. I booked via their Japanese website, which seems to offer better deals. I was able to secure their top room (Premier) with breakfast for a fantastic rate.
Upon arriving, I took the airport shuttle from CTS and it drops you off literally a block away. However, you have to find your bearings a bit as it's not well marked. Overall, this is a very new-ish hotel and it shows. The location is very good and you can either take a short subway ride to the city centre or you can easily walk there in about 10-15 minutes.
Upon check-in, the service received was quite good. Normal Japanese hospitality. However, what was surprising was that they advised they'd be CHARGING THE FULL AMOUNT IMMEDIATELY. I'm used to staying in tons of hotels and the only other time this has happened was in a dodgy hotel in Rome. I was pretty surprised as also no other hotel in Japan (that I've stayed in) does this. Oh well, I let them do it as you soon learn it's pointless arguing "against the rules".
The room itself was quite modern. Somewhat spacious by Japanese standards. I also had a crib put in. The mattress was firm enough, the workdesk pretty large, and lots of plugs for charging a multitude of electronic gizmos. There was also an air purifier in the room, if you cared to turn it on. The bathroom was a little smaller than expected but perfectly functional.
The breakfast was a buffet that catered more towards quantity than quality. After I arrived there a little earlier on my 2nd morning, I understood why. This hotel is packed with tour groups. And, it seems the poor restaurant staff have to deal with this ridiculous number of people coming in. If you're to get a comped breakfast, you should have a coupon but I saw tons of tourists not bothering to show or, if stopped because they didn't have one, they'd return in 5-10 minutes and sneak in. Honestly, it's better to arrive for breakfast after 9 am as all of the tour groups have left and it's a little more sane.
It rained when I was there and there was a complimentary umbrella rack with all the cheapie see-through plastic umbrellas. I didn't really care that they were cheap but they worked and there were lots of them.
Upon check-out, it's a short walk again to the airport shuttle stop which offers a very convenient way to return to the airport.
I'd definitely return but gave it 4 stars due to the bizarre rule about full payment on check-in.
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