Stayed here for 4 nights. Initially booked a Double Room on Cross Floor (high floor), where we stayed for 1 night and upgraded to the Cross Room for 3 nights.
We checked in close to 11pm upon arrival from JR train station. The easiest way to get there if one is walking is to take the Eki-Mae Dori Underground Walkway (which links up Sapporo station to Susukino, the entertainment district), where once you go past the railway station, and subsequently go past the subway station, then take either Exit 3 or 5 located on the left hand side when you are walking away from the station. Exit 5 has an lift and so will be helpful if you are lugging heavy baggage. The hotel is situated on a parallel road to the underground walkway on the left hand side, between Exit 3 and 5.
The design of the hotel is one that is very contemporary, with incorporation of some artsy aspects and artwork on display. This is not in the league of international 5 star hotels and I do not think that this hotel strives to be competing with them either, but rather in a niche of their own. Whilst the design is new and fresh, some of it may border on being tacky and others being creative and interesting and that really depends on individual appeal. The room size is similar to most 4 star hotels by Japanese standard, albeit quite small. Furniture and appliances are good, but certainly not the top grade, but I was very pleased with the towels and bathroom amenities which consisted of a combination of Acca Kappa/L'Occitane in the Double Room, but had Acca Kappa/Thann products in the much larger Cross Room, which felt 2-3 times larger in size even though on description it was 22 vs 44 square metres on paper.
We were greeted and checked in efficiently at arrival. The gentleman's English was slightly difficult to understand and communicate with but we got by.he was very obliging and polite. After we arrive at our room, we found that the air conditioner was set at 23 deg and a bit warm, so we contacted reception about how to have cool air blown out as the controls were all in Japanese. Due to language difficulties, the same receptionist had no hesitancy to come up and assist us. Unfortunately he explained that the system did not have the capacity to cool but just warm, and the only way we could cool the room is to turn it off and let the room cool down by itself, which it did very slowly overnight without any windows that can be opened. The next morning, we woke up and got ready for our day and by 9am, getting ready to go, we were almost boiling in the room because the sun was shining straight into the room. It was cool as soon as we stepped out of our room.
We provided feedback at reception and a message was passed on to the duty manager. After being out for the day, we caught up with the duty manager who was very kind and assisted with several options including a change of room facing a different direction as well as a move to the larger Cross Room with an upgrade fee. We chose to pay the upgrade as we really valued the space which as described at least 2-3 times more, and so I do recommend that you consider choosing the Cross Room if your budget permits especially if you are staying for longer durations.
Due to limited time, we did not get to check the Double Room, but in e Cross Room, they had a Playstation 3, although no games or DVD in the room, and a super huge at least 50 inch of a flat screen tv with free video on demand. The bath room and toilet is separate, and large sitting area as well. The bed was one that was extremely comfortable and the soft velvety feel of their quilt cover was close to heaven for us, made me wanna get something like that for my home.
We had breakfast included on our stay, and found it reasonable but not outstanding. A good spread of western and Japanese options, and friendly staff, good for a bit of something for the tummy before I start my day rather than any form of indulgence at all. We skipped breakfast a couple of times as my partner was not too excited about it.
There is a bath house on the top floor which was very well kept, clean and inviting, with an indoor and outdoor options, and products by Ella Bachelor. It was really nice that they had 2 standing showers rather than the purely Japanese style shower where you sit down like in the onsens. I found it much easier, although probably because I am used to it, to just shower and bathe standing. The locker area is also well equipped and well kept.
Overall we had a fantastic but also more importantly although perhaps a blessing in disguise, the warm aspect of our room spurred us to have a spacious room that was great and made our stay truly enjoyable.
Give he Cross Room a thought if you value space, depending on your budget. I believe the Cross Room...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.