Hotel is located on the big main street, easy to find, not too far from West Lake (use taxi / tourist bus). Bus stop is exactly outside the hotel. Not an impressive Hotel when you look from outside, not until you come inside and enter the big lobby and you'll find the 4* Hotel atmosphere. English speaking staff (some at the front desk), Fast check-in, although the rooms are not ready yet when we arrived early at around 10.00, had to wait for half an hour and all set up. Quite spacious rooms, large & very comfy bed. All decent and clean. A little bit old but for this rate, it's a good value. Meet a very helpful staff which now become my friend!
No Wi-fi inside the rooms, have to go down to lobby to use it for free. You could also ask for a free Hangzhou city maps from front desk, they have it in Chinese / English.
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