The hotel is quite central and 10 minutes by taxi to west lake. Anyway the staff is very helpful and very nice, they speak a few english also. Check in and out very fast.

The room its not too big but quite nice. there is a minibar not expensive at all, cable tv, safe, a spacious work area. All the informations on the brochure are in english and well explained.The only thing is that the beds are really too hard, but this is a personal view.
In general its a good hotel but probably next time i will choose another one.

This is the perfect location to discover the whole city, or nearly all of it, by foot.
Check in was quick and pleasant, staff very helpful!
The breakfast is excellent, don't know what else I could wish for. But then again, when in China, I like to eat like Cinese. Rooms are clean and you can't hear any sound from outside, or from inside the hotel.
Night market literally at your doorstep, there is a market on Sunday selling stonebeads and handmade stuff from villages.. heaven!
ONLY downside: the beds are so hard!!! You feel each spring in the night and each of your bones in the morning. It takes a while to walk it off, alternatively, a massage could help. Guess, this should be subsidised by the hotel ;-)

No complaints really, except the usual Chinese hard beds. Wish the bed was as soft as the sitting chair in the room. But they have nice, soft feather pillows.

Otherwise the room was totally fine -all the usual 4 star amenities including toothbrushes, bathroom scales, two bottles of water complimentary per day. Plus a few not -so-common ones, like a welcome basket of fruits.

Location was fantastic -close to both West Lake and the train station.

Breakfast was ample -lasted till dinner. Some western dishes but heavily Chinese. We are in China, after all!

And the really nice part -there was always some English-speaking staff around to help with any travel needs, including advance train tickets. The level of travel service was as good as that of a good youth hostel. They even helped with city bike rentals -a hotel staffer physically walked me over to one of the city bike rental stations, provided me with a card, showed me how to use it and how to work the locks! You can figure it out yourself, but it's a bit more hassle. The only (minor) complaint is that at the end I found out it's not free. See, if you do it yourself, you can change bikes every two hours, and the rental clock never starts. If you do it through the hotel, you pay the rental regardless. But 7 hours of biking cost me something like $2.50 so I'm not really complaining.

They also arranged a private car to take me to Wuzhen water town for the afternoon/evening. Not before discouraging me because of traffic and supposed lack of time. But I insisted this is what I wanted to do. Their tour was much cheaper, but it would've required the whole day (no doubt including shopping and factories). Public bus would've been a big hassle. And I wanted to see it in the evening with fewer tourists and maybe better scenery with the lights reflecting off the water. So once I made it clear, they made it happen. Worked out just fine.

They also helped me hail a cab when I wanted to see the Leifeng Pagoda at night. Again, not before discouraging me (traffic, "maybe it's closed," etc.) But again, I insisted it was still open till 9PM, and I'm glad I did. The hotel made sure the driver used the meter and didn't take advantage of me with the usual bargaining.

They even provided me with two detailed maps of Hangzhou -one with all the city bike rental stations, and one with all the bus routes. Fantastic!

We had no problem with the air conditioning on the 11th floor. The hallway was a bit of a maze but other than that we liked the room. It had 2 double beds (rather than 1 king size) which were comfortable. There was a small room fridge and the bathroom had many amenities. There was a soap and shampoo dispenser in the shower. There was also a clothesline in the shower. Wi-fi was in the lobby not in the rooms.
The view of the lake from the breakfast room is worth the visit. They had someone making eggs and omelets, yogurt, melon and small pastries. There was more Chinese food for breakfast than western but Hangzhou struck me as a city with more Chinese tourists than westerners. Many signs were in Chinese only. The hotel staff struggled a bit with English as well.
The hotel is a convenient walk to West Lake (try the dragon boats) where there are water and light shows set to Chinese music both day and night (reminiscent of the fountains at the Bellagio Hotel in Las Vegas). The hotel is a block from the night market where you can load up on cheap souvenirs. Many of the Chinese people were buying the clothes. You can buy Calvin Klien (note spelling) knockoffs and t-shirts.
Hangzhou was definitely worth the visit and I would return to this hotel again.