No complaints really, except the usual Chinese hard beds. Wish the bed was as soft as the sitting chair in the room. But they have nice, soft feather pillows.
Otherwise the room was totally fine -all the usual 4 star amenities including toothbrushes, bathroom scales, two bottles of water complimentary per day. Plus a few not -so-common ones, like a welcome basket of fruits.
Location was fantastic -close to both West Lake and the train station.
Breakfast was ample -lasted till dinner. Some western dishes but heavily Chinese. We are in China, after all!
And the really nice part -there was always some English-speaking staff around to help with any travel needs, including advance train tickets. The level of travel service was as good as that of a good youth hostel. They even helped with city bike rentals -a hotel staffer physically walked me over to one of the city bike rental stations, provided me with a card, showed me how to use it and how to work the locks! You can figure it out yourself, but it's a bit more hassle. The only (minor) complaint is that at the end I found out it's not free. See, if you do it yourself, you can change bikes every two hours, and the rental clock never starts. If you do it through the hotel, you pay the rental regardless. But 7 hours of biking cost me something like $2.50 so I'm not really complaining.
They also arranged a private car to take me to Wuzhen water town for the afternoon/evening. Not before discouraging me because of traffic and supposed lack of time. But I insisted this is what I wanted to do. Their tour was much cheaper, but it would've required the whole day (no doubt including shopping and factories). Public bus would've been a big hassle. And I wanted to see it in the evening with fewer tourists and maybe better scenery with the lights reflecting off the water. So once I made it clear, they made it happen. Worked out just fine.
They also helped me hail a cab when I wanted to see the Leifeng Pagoda at night. Again, not before discouraging me (traffic, "maybe it's closed," etc.) But again, I insisted it was still open till 9PM, and I'm glad I did. The hotel made sure the driver used the meter and didn't take advantage of me with the usual bargaining.
They even provided me with two detailed maps of Hangzhou -one with all the city bike rental stations, and one with all the bus routes. Fantastic!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.