We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not your typical Chinese hotel” 4 of 5 stars
Review of Crowne Plaza Hangzhou Xanadu Resort

Save Saved
You added Crowne Plaza Hangzhou Xanadu Resort to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Crowne Plaza Hangzhou Xanadu Resort
4.5 of 5 Resort   |   No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #29 of 1,886 hotels in Hangzhou
Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Not your typical Chinese hotel”
4 of 5 stars Reviewed January 13, 2013 via mobile

Stayed for 3 nights Jan 6-9 and was pleasantly surprised , although the ground was covered with snow, the beauty of grounds were unlike I have ever scene in China. The lake and beautiful swans were an extra bonus. The rooms were large and comfortable , and extreme nice by China standards. This occupancy seemed very low, but I think it is off season, the breakfast buffet was also very nice . Only comment is that Chinese hotels don't heat the hallways and if you are there in the winter just know you need a down coat to walk the halls. Overall a very good experience and far beyond my expectations.

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

164 people have reviewed this hotel

Traveler rating
    63
    77
    16
    4
    4
See reviews for
11
15
7
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Qingdao, China
Top Contributor
114 reviews 114 reviews
63 hotel reviews
Reviews in 32 cities Reviews in 32 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 2, 2012

Happened to select this by chance due to the requirement of a quiet friendly place for relaxation and rest. Was greatly relieved that the choice was upto the expected objectives. Checked-in around midnight for two days stay.....staff were ready with my bookings, an upgrade, a lake-view room that was earlier misplaced due the upgrade was immediately corrected to an upgraded lake view room...all in just a few minutes! Room was big, clean, beds very comfortable in stark contrast to many other Crowne Plaza hotels, very good toiletries with the exception of the blunt shaving razor, as it seems to the blunt tradition of all crowne plaza hotels, good care of the bell boy, housekeeping staff, the club lounge custodian, etc. hotel has got a good swimming pool, fitness center nearby the club buildings. being a resort the rooms are to be first found like walking through a crystal maze! Breakfast was ok...no great international cuisine but food was go good quality and tasteful. The hotel has some convenient shuttles to the west lake, but could have had a couple more in the mornings too. There were not in vision anyone who commands a small army of the people who work here, sometimes that is visible with minor glitches in the quality of service and work here and here. Hotel gives bicycles on a two hour hiking around or free...a free tennis court usage, which I did not use. Staff are so oriented to the needs of the guests that I was enquiring at awe the fruits hanging in front of the hotel on the many trees and to my surprise I found one plucked and put on my table n the room when I returned back! Very intelligent guys, I could see. Kudos. In all, a property not much patronized but for sure a great wonderful lake view with a lot of birds giving u a more relaxed feeling than any other it's based hotels.

Room Tip: Choose rooms closer to the lakes and preferably third or fourth floor for better views.
See more room tips
  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, Texas
Top Contributor
61 reviews 61 reviews
12 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 26, 2012

Older hotel with many modern conveniences. Room furnished with beautiful "dark cherry" furnishings. Modern, western-style bathroom. Plenty of hot water for shaving and bathing, and bottle water furnished free for making tea in room. No problems with electrical or internet service. "Best" breakfast in buffet-style, offering wide selection of oriental and western food. Easy to eat quickly and get on about business. Conference center bright and efficient. All staff very helpful and friendly. Quick about duties.

This is a very pleasant place to stay as it has a beautiful view of Xianghu Lake framed by mountains. An early morning walk on hotel grounds to view gardens, swans, and geese is recommended for a peaceful start to the day. I found it very calming, in contrast to the tourist activity at West Lake.

Hangzhou is one of the most beautiful cities in China, with the absolute latest fashion and convenience as shown in the "Sun and Moon" architecture and the new mall. It's gardens and lakes are fabulous, and I heartily recommend a visit to a tea plantation for a better understanding of the methods and value of Chinese teas.

One small thing. I would have preferred slightly lighter color carpet in the halls and rooms, as it gave the impression of being a bit too dark in those areas at night and during foggy days, suggesting perhaps not being cleaned well. But that was only a personal thing, and I found the room to be spotless.

Room Tip: This is a resort area. 2nd floor Executive wing was quieter.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 18, 2012

Our tour group flew from Beijing and came here before going to Shanghai. It was a welcomed day of slower pace. The hotel is picturesque with the swans and ducks floating by and fireworks at night. Breakfast was very good. The next day we went to the tea plantation and saw the highlights of the town and the new projects on which they are working to change the downtown area.

Room Tip: We were at the "0" building right on the water and the view was most pleasant
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 5, 2012

We were on a tour the week of 10/21. This was our third stop. This resort was gorgeous. The room was extremely elegant and comfortable. The breakfast was very nice, the view from the dining room was lovely. The hotel was quiet, clean, well appointed. The grounds were flawless and looked so relaxing. This was a quick stop so we never got to completely explore this hotel, but what we saw was extremely pleasing.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaga, Spain
Top Contributor
63 reviews 63 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 13, 2012

Good room - clean, good amenities. Poor selection of foreign language channels on TV, No wifi in rooms so cant use your smartphone.
Nice location on Lake very well looked after.
Buffet breakfast only average.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 6, 2012

I stayed there for the weekend with the family. The hotel is located away from the downtown in a very nice environment. The staff was very helpful and friendly. The only small constraints were that the staff did not speak good English and that the concierge was not fully aware of the good sights and scenery within the neighborhood.

All in all, this is an excellent getaway from the busy China city life.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Crowne Plaza Hangzhou Xanadu Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hangzhou Xanadu Resort

Address: No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Hangzhou
#24 Luxury Hotel in Hangzhou
#128 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hangzhou Xanadu Resort 4.5*
Official Description (provided by the hotel):
Located in Wenyan Town, near the junction of the Qiantang, Fuchun and Puyang Rivers, the Resort presents an idyllic natural environment and incorporates the Xiang Lake tourism area, an official venue for the World Leisure Expo 2011. Hotel covers an area of 94,000 square meters; forested 28,221 square meters. Situated by Tiger Mountain, the hotel has its own Swan Lake, where the Swans, Ducks and Mandarin Ducks are dwelling. In the hotel, you will enjoy the natural beauty away from the modern life. Having a meeting or on a trip – whatever your purpose is, our hotel will provide every convenience to guarantee your trip is a success. Our hotel can be used as an extension of your office. We have 301 distinctive rooms, including 19 suites, 62 Crowne Plaza Club rooms. All rooms are well-designed with the minimum size of 40 square meters; some rooms even have a feature balcony for you to enjoy the stunning view of the lakes and mountains. Zest CaféZest Café located on the first floor of Conference centre, the elegant and stylish lake-view International restaurant, you can order exquisite food delicacies cooked by our hotel chef. It also serves International buffet, with seafood selection, authentic Brazilian barbecue, cocktails and desserts, presenting you a feast of delicacy.Waterfront Terrace Waterfront terrace on the Swan Lake can be used for various outdoor parties and is an ideal choice for private gatherings, weddings, product promotions, cocktail receptions and company meetings.Tao Yuan Chinese RestaurantIn a luxurious and elegant atmosphere, enjoy the modern-style Cantonese cuisine, delicate Hangzhou cuisine, local Sanjiang special cuisine and a variety of afternoon tea dim sums. 37 private rooms in diversified styles and a function room for 550 guests can accommodate functions of all sizes. Muse Lobby BarRelaxing and easy atmosphere, flavorful coffee, authentic tea, exquisite snacks and mellow wines, Muse Lobby Bar is an excellent venue for a business negotiation with your partner or a friends gathering. The resort is at the prime location of Hangzhou whether it’s for business or leisure purpose.It has 21 meeting rooms in different size and design. The impressive Xanadu ballroom offers 864 square meter of event space and accommodates up to 800 guests for a theater style meeting and 550 guests for a round table dinner set up. The 460-square-meters Xiang Lake ballroom can accommodate up to 350 guests for a classroom set up, and cocktail reception for 550 guests. The VIP Reception Centre located by the Swan Lake, it is an exclusive meeting and dining venue and ideal for private dinners, weddings, cocktails and corporate meetings. Other meeting rooms of various sizes that offer the organizers and participants ample space which can handle groups of 10 to 450 people.The resort offers meeting organizers and participants world-class meeting facilities including the latest audiovisual equipment which are supported by the services of a team of professionally trained staff. For absolute relaxation, you can unwind with an invigorating swim in our 25-meter lap pool; practice your swing at the tennis court, test your skills in the billiard chess and table tennis room, enjoy fishing and boating in the lake that commands a majestic view of the surrounding with the company of swans. The health centre features a gymnasium with state-of-the-art exercise equipment. For a moment of serenity, the jogging or bike trail provides an interesting option. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Agoda, Orbitz, BookingOdigeoWL, Despegar.com, Hotels.com, Priceline, Tingo and Ctrip DaoDao so you can book your Crowne Plaza Hangzhou Xanadu Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Xanadu Hotel Hangzhou
Sofitel Hangzhou
Accor Xanadu Hotel Hangzhou
Hangzhou Sofitel

Owners: What's your side of the story?

If you own or manage Crowne Plaza Hangzhou Xanadu Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.