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“Very nice hotel” 5 of 5 stars
Review of Hyatt Regency Hangzhou

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Hyatt Regency Hangzhou
5.0 of 5 Hotel   |   No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China   |  
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Ranked #10 of 1,962 Hotels in Hangzhou
Hong Kong
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Very nice hotel”
5 of 5 stars Reviewed April 4, 2010

The hotel is situated right next to the West Lake, and the newer development in the area. There is a music fountain throughout the day right outside the hotel. Although I did not book a lake view room, I was very satisfied with my room on the back side of the hotel.

The rooms are clean and of good size, and very comfortable. I think the hotel was completed some 5 years ago, but very well managed. The hotel staff are very helpful and friendly.

For breakfast, there is a Starbucks just downstairs on the side of the hotel. If you are adventurous, you can venture to the local shops which are about within 10 minutes walk, and much cheaper with quality of food reasonable.

Its Chinese restaurant, 28 Hubin, serves great Hangzhou food. Much better than the better restaurants that I went. I also tried to check in ion my return flight n the business centre without having to pay the normal charges. I would highly recommend this hotel.

  • Stayed April 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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628 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore
Top Contributor
87 reviews 87 reviews
73 hotel reviews
Reviews in 59 cities Reviews in 59 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed March 31, 2010

West Lake's musical fountain is right in front of the hotel which is a short walk from numerous shops, restaurants and entertainment. As it was our first trip to Hangzhou, we were unaware that locals typically eat dinner from 1700hrs; after 2100hrs, we had difficulty finding places to eat and settled for the hotel's excellent in-house Chinese restaurant, 28 Hu Bin Road.

We experienced consistently high service levels at the hotel, something that we learnt not to take for granted in China as many staff in the hotel and restaurant industries are new and untutored.

  • Stayed March 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 31 cities Reviews in 31 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 19, 2010

Both of us stayed at Hyatt Hangzhou for a night. Excellent location.Great staff who understood english. West Lake was located at the front of the hotel (the water/music syncronized show was located near to the front of the hotel. Also, there's a shopping mall located behind the hotel, this housed brands like Zara.

Not too sure about getting around hangzhou because we had our own transport arranged for those 2 days that were were there.

The only downside was that the price (as expected of Hyatt) did not include breakfast...additional charge for that.

  • Stayed February 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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melbourne
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 16, 2010

Great place from which to explore Hangzhou - across the road from the Lake, lots of sights nearby

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bellevue, Washington
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 25, 2010

This is my 4th stay at Hyatt Regency Hangzhou. The location and just about everything about this place is great. Most hotels in Hangzhou suffers from service issues due to local ownership and management. Hyatt stands above all else in its presentation and service. I will be back again.

  • Stayed January 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bad Vilbel, Germany
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 13, 2009

Very nice rooms, great breakfest, excellent location, directly at the West Lake.

Stayed December 2009, traveled with friends
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Hong Kong
Top Contributor
53 reviews 53 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 27, 2009

We arrived here after a 3+ hour bus trip from Huangshan. It was like an oasis. We stayed on the Executive Floor where we indulged in great wine and a selection of nice snacks. The rooms manager gave us outstanding service - for example since we were concerned about going to watch the Zhang Yimou show on the lake that night in the bitter cold, she prepared wool blankets for each of us to take along. She also helped us pre-order our post-show meal in their contemporary Chinese restaurant, where we had a great dinner. The rooms were very comfortable and the breakfast buffet extensive. I would definitely go back to this hotel.

  • Stayed November 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hyatt Regency Hangzhou

Address: No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Hangzhou
#6 Family Hotel in Hangzhou
#7 Business Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#10 Luxury Hotel in Hangzhou
#116 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency

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