Superb location where the lake is literally at your door step. Service was superb as we left some personal items in the room. One email later, the items were couriered to our next stop, Hyatt on the bund in Shanghai.
We would definitely stay here again as we appreciate the proximity this hotel has to the lake. No need to get stuck in congestion to explore the vast West Lake.
The hotel arranged for our train tickets with no fuss at all. Extremely efficient and hassle free travel.