This hotel is a ripe off. Staff cannot speak English and the hotel is not 4 star.
We booked two rooms using Agoda to stay in this hotel for two nights at the begining of this year. When we arrived, staff at Merchant Marco told us that they are no longer associated with Agoda and would not honor our booking. We have already pre-paid $200+ USD per room per night so we were not very impressed when they told us that we had to fork out more money if we wanted to stay there.
We wanted to speak to the manager but the man called Carter at the reception told us he was the manager. The hotel is not very busy and they should have given us our rooms and sorted out the money with Agoda later on. Instead they argued with us for an hour before them finally having us one room (between the five of us) so we could drop our bags off. Staff at the reception are very arrogant and need to improve not only on their customer service skill.
We were under the impression from the internet that the hotel is 4 stars, but it is not. The room they gave us was very old and run down. It was more like a 3 star.
After dropping our bags off, we went out for lunch as it was getting very late in the day. We did not enjoy our lunch as the encounter has left a very bad taste in our mouth. We decided to move another hotel down the road. Even though the room was only used for an hour to hold our bags, the hotel charged the cost for one night accommodation. What a ripe off!!!
I do not recommend this hotel to anyone and i would stay in another Merchant Marco hotel again.
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- Also Known As:
- Merchant Marco Hangzhou