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“Best location for west lake” 4 of 5 stars
Review of Sofitel Hangzhou Westlake

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Sofitel Hangzhou Westlake
4.5 of 5 Hotel   |   No.333 Xihu Avenue, Hangzhou 310002, China   |  
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Hotel amenities
Ranked #56 of 1,914 Hotels in Hangzhou
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Best location for west lake”
4 of 5 stars Reviewed June 15, 2014

Ideal location for tourists visiting hangzhou, very close to west lake can be reached less than five minutes by walk, very nice reception and understanding customer service. Rooms are very clean and spacious in short very ideal for business and pleasure !!

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review, June 16, 2014
Dear Chellasamy V,

We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager
Sofitel Hangzhou Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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354 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • Indonesian first
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English first
London, United Kingdom
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stayed for 6 nights beginning of March 2014. The whole experience truly reflects the 5 star status.
Breakfast-choice was abundant and food is good. The proximity of the hotel to the Westlake is a definate plus.I would stay there again if I were to visit to Hangzhou again.

Room Tip: Stay in the deluxe room on the 4th floor. This hotel is very central to visit all the attractions an...
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review, May 29, 2014
Dear TWGoh,

We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager
Sofitel Hangzhou Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 27, 2014

Planned to spend the weekend in Shanghai but ended up in Hangzhou on short notice. Was stressing out about lodging because it was a busy weekend. Ended up at Sofitel West Lake and my problem was solved.

It's China so I was prepared to be put thru the ringer for last second booking. After some negotiation, their ***extremely charming*** front desk manager Linda found me a room at a reasonable price. Linda even threw in free breakfast. Was prepared to proposed at this point, but sadly all I had was a bag of Jelly Belly.

Did not experienced the renovation problems staff mentioned. No construction noise, AC was ice cold. Room had great city view with a slice of the lake. The fresh fruits and cookies were nice touch.

Can't complaint about the location. walk thru the underpass the lakeside mall greets you with Starbucks and Haagendazs. After the familiar, venture out to the scenic West Lake and blend in with the gracious locals. Here's a pro tip - take the island ferry, two hops get you far. Walk as much as you want, then take the taxi back.

One of the best "change of plan" ever.

Room Tip: Ask for Linda Zhang.
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  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review, May 29, 2014
Dear ChuckL_Seattle,

We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager
Sofitel Hangzhou Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 20, 2014

I enjoyed staying at this hotel. It's in a great location. The only downside was that I thought we would have a lake view. It is not on the lake at all.

The staff were great, the hotel was very clean. They just recently re-painted some of the rooms. Make sure you don't get one of those rooms, unless you like breathing in strong paint air. They should open the windows to let the air out. They have a great spa that opens super late. Ask for the free breakfast.

I would stay here again. :)

Room Tip: Make sure you ask for a room that doesn't have the paint smell.
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review, April 22, 2014
Dear Brigitte2000,

Thank you very much for your comments regarding your stay at the Sofitel Hangzhou Westlake.

I am delighted to read that you are satisfied with our staff and hotel cleaness. We regret that the construction work caused inconvenience during your stay. However, as you have noticed, we are on the process of renovation and we will try our best to minimize the effects to the guests.

I sincerely invite you to visit our hotel again and I believe that our hotel can serve you better in near future.

Regards,

Quality Manager
Sofitel Hangzhou Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 18, 2014

I believe the hotel is very good however the staff should be less passive in communicating and be more trained.

The ladies at the check-in desk were wonderful and helped us very kindly to check in. As a platinum card holder we got upgraded, complimentary drinks, breakfast and access to the executive lounge.

The hotel's location is great, fantastic breakfast with a wide selection of Western and Asian food, the room was fantastic, great bed, comfortable bathroom, nice toiletries and fast service from housekeeping. Unfortunately the room temperature was way to high however the air conditioning was not working which made it quite uncomfortable to sleep though the bed was great.

My partner booked a special spa package which turned out to be great however we had to inform ourselves instead of the staff informing us.

This communication issue came back during our entire 3 day stay. Staff is very kind and patient however a bit helpless as they are seem clueless about most issues. Also, while we were arranging our treatments it was hard while there were so many staff we talked to and we were not assisted by one person. This also caused us to follow up a bunch of times to handle things. As well when asking if someone could fix the air conditioning we were told the first time that it would be fixed. Upon returning back to the room at night it was not fixed yet and after another call it turned out that it has been disable trough out the entire hotel (as this is obliged by law while it is not hot enough yet). It would have been better if we would have been told this the first time.

On our last day we made sure to inform the front desk we wanted to book a taxi which was no problem. We confirmed this another 2 times afterwards. Once we checked out and sat down to wait for our taxi the general manager told us it is not possible for the hotel to book a taxi. This gave us a some stress as we had to catch our train. The congiere managed to get one on the phone which was in the neighborhood and showed up after 10 minutes.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review, April 22, 2014
Dear Ilovepannekoeken,

We sincerely appreciate you taking time to provide us your feedback and we are delighted to read that you are satisfied with our location, breakfast and room. Meanwhile, we regret that the Air-conditioning system upgrading caused inconvenience during your stay. As for the staff communication, I have instructed departments concerned to ensure issues will not happen again in the future.

However, your comments inspire us to strive harder in servicing our guests.

I sincerely invite you to visit our hotel again and I believe that we can serve you better in near future.


Regards,

Quality Manager
Sofitel Hangzhou Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 14, 2014

The hotel is OK, it does the job but nothing special. It is clearly not up to the Sofitel standards in terms of modern, classy design and luxury feel (which it has not) inside the rooms, the lobby and restaurants. It is in need of renovation and work is undergoing. That said, staff was friendly and the breakfast is just incredible with great French food that make it difficult to leave the table.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review, April 16, 2014
Dear Bea013,

Thank you for choosing Sofitel Hangzhou Westlake!

We are effectively on the process of hotel room renovation as it is our aim to provide better service and elegant living environment. All ambassadors in Sofitel will continually strive to improve service quality, thus make you feel good value for money.

I believe our hotel will meet your expectations better in near future. I’m looking forward to meeting you again soon!

Regards,

Quality Manager
Sofitel Hangzhou Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Hangzhou
#42 Luxury Hotel in Hangzhou
#130 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Hangzhou Westlake 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
Sofitel Hangzhou Westlake is located on the banks of the city's famous West Lake, close to the central business district. The hotel features 200 elegantly furnished rooms, 2 restaurants, 1 bar, an indoor swimming pool, spa, fitness center and beauty salon. The executive lounge offers panoramic views of West Lake and there are conference facilities available for up to 150 delegates. ... more   less 
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel

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