It is a little daunting to try to pick a hotel in a place you have never been and one that your friends or family have never heard of. I guess that is why TripAdvisor is so popular and such a great service. I had a business meeting in Hangzhou – WestLake, China. The Sofitel Hotel, Shangri-La Hotel and the Dahua Hotel were recommended by the meeting organizers. I picked the Sofitel hotel because of the ease in booking the reservation, prices offered and the confirmation after the booking process, but most importantly the location. I have to say, this was the best and most satisfying hotel stay (for business) I have had is a long time. The check-in process was flawless, reception staff extremely responsive and communicated in English very well. I had booked a luxury class room and was upgraded (a smile and courtesy goes a long way in China) to the 5th floor club level which provides breakfast and evening happy hour. The room was excellent, very clean, quite, well appointed, fabulous bed- linens- bath etc. The location of the Sofitel Westlake is perfect, across the street from the park that is the hub of the beautiful and historic sights of Westlake.
What made this stay so perfect was the hotel staff. Extremely professional, well trained and providing a genuine customer care attitude. The view from the 5th fl club lounge is magnificent. The complimentary evening cocktails, beer, wine and an excellent spread of Hors d'oeuvres, fruit & cheese was extraordinary and well appreciated. The morning complimentary breakfast for club level guests, in the same location, was outstanding, with quick made to order egg service. I can’t say enough about the excellent experience; except that I am sure it is due to their superb Director of Food and Beverages, Mr. Philippe Gueltzer. I saw Philippe inspect each service and he greeted each guest to make sure they were comfortable and their needs attended to. The lobby concierge, Jerry, was world class. His helpfulness and customer service attitude was infectious. He obtained a taxi for me to tour the area for 2 hours before I had to go to the airport, negotiated the price, instructed the taxi driver on where to take me and be sure to bring be back satisfied. The taxi driver would call Jerry during the tour to confirm the stops we made and see if I wanted to go to several of the cool tourist sites and pagodas, this was Top Class Service! Check out was another efficient and professional experience, certainl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Stan S ,
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Thank you for your positive feedback! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As part of Sofitel Value, we strive to chasing excellence, constantly to get one step closer to perfection and push our service better. I’m very pleased to hear from you that you are satisfied with our service and I look forward to meeting you again at Sofitel Hangzhou Westlake!
Sofitel Hangzhou Westlake
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.