Great location for both business and pleasure. All the facilities required for a comfortable travel is there, the only negative is some patrons were noisy on the level I was on. I was disappointed that the free massage that came with the room rate I chose was between 11:00am and 6:00pm during a time when patrons are not in the hotel. I felt cheated.
The gym did not have a complete set of equipment but adequate for a work out.

The hotel is nicely located next to the famous West Lake of Hangzhou, definitely convenient for tourist visits. The overall experiences were great except the rooms and the decoration are a bit outdated and need urgently renovations. I properly will book again, but with considerations.

I had a chance to stay there for one night only. The bed was very comfortable, the room very modern with some typical Chinese furniture which made the stay even more pleasant. The breakfast was ok. The best thing of the hotel is that when you cross the street you are straight at the shore of the Westlake. Wonderful place! And if you stay in Hangzhou on a business trip, there is no better place to get some relax as by walking near the lake. If I come to Hangzhou again, deffinitely I will chose this hotel.

I stayed with my family during 3 nights and it was amazing ! The location is just perect, you can visit the best place of the city by walk and just 2 min from the wanderful westlake ! Regarding the facilities, the rooms are clean and the beds exceptionnal ! Staff very kind and very helpful, always smiling ! The breakfast is good, a large choice of continental and chinese food. We haven't try the spa. I recommend Sofitel Hangzhou especially for family or couple.