I stayed with my family during 3 nights and it was amazing ! The location is just perect, you can visit the best place of the city by walk and just 2 min from the wanderful westlake ! Regarding the facilities, the rooms are clean and the beds exceptionnal ! Staff very kind and very helpful, always smiling ! The breakfast is good, a large choice of continental and chinese food. We haven't try the spa. I recommend Sofitel Hangzhou especially for family or couple.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 31, 2012
Dear Sir/Madam:
We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
General Manager
Sofitel Hangzhou Westlake
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.