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“Avoid 3rd floor” 4 of 5 stars
Review of Holiday Inn Express Hangzhou Grand Canal

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Holiday Inn Express Hangzhou Grand Canal
3.5 of 5 Hotel   |   No.329 Shangtang Road, Hangzhou 310020, China   |  
Hotel amenities
Ranked #105 of 1,968 Hotels in Hangzhou
Jakarta
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Avoid 3rd floor”
4 of 5 stars Reviewed July 6, 2013

Location is not very good, away from attractions, shops & restaurants, and right in front of the hotel is a highway which is about the same level of the 3rd floor. For your information, room with sofa bed are allocated on 3rd floor, either you deal with the noise or move to different type of room.

The good thing with this hotel is they serve complimentary breakfast even to the 3rd people as they don't bother to check how many people stays in. And the hotel have coin operated washing machine on the 2nd floor, buy the coin from the front desk @ RMB 30 for both washing & drying machines, detergent & steam iron are there, no need to worry.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harry Y, Assistant Revenue Manager at Holiday Inn Express Hangzhou Grand Canal, responded to this review, November 13, 2013
Dear Guest, thank you for having chosen to stay with us on your previous visit. Your comment is of out utmost concern and is believed to help us improve our service standards. We would highly appreciate it if you can advise us what kind inconvenience you have experienced during your stay, in order for us to improve. We are looking forward to your stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
    21
    45
    34
    3
    1
See reviews for
6
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24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Singapore, Singapore
Top Contributor
65 reviews 65 reviews
47 hotel reviews
Reviews in 35 cities Reviews in 35 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed May 26, 2013

Was there in April 2011, we were there for 3 nights, like the room quite spacious and very cozy. Staff are super friendly. Opposite hotel there're lots of small restaurants and almost all of them open till late very convenient. If you are going to City area distance is a bit far need to ask receptionists which buses to city.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maryland
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 20, 2013

If only the wi-fi were working! A businessman's hotel but not up to par with holiday inn express in US. The lobby is not a very inviting place to sit, even with the comfy chairs. The physical facility is showing its wear, but the beds are comfy and the bathroom is decent. At 1/3 the price of the Crowne Plaza, to which it is connected, it is a good value if you are on a tight budget.

I only stayed here because my son is studying at University across the street. It is far from Westlake and center of town. None of my taxi drivers knew where it or the Crowne plaza are located. If you need wi-fi, take your own ethernet wireles access point - that way you can plug in in your room.

Staff speaks passable English - at least for purposes of checking in and out.

Room Tip: Beware of rooms facing the highway
See more room tips
  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville
Top Contributor
83 reviews 83 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 26, 2013

After staying at the Intercontinental in Shanghai, we were worried we would be disappointed at the Express but not the case. The front desk was warm and friendly. Loved having free internet access in their business center area of the lobby. Their coin laundry was the best and cheap. The free breakfast was wonderful with lots of variety of hot and cold items and tons of great chinese dishes to experiment with or plenty to not.

Room Tip: The double bedded room with the sleeper sofa was an unexpected plus with three travelers. The cab dr...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Top Contributor
103 reviews 103 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed September 3, 2012

I had to stay at the express as one of my clients was always stays here. I am not normall a holiday inn express guests, but thought that I would try it.

Rate included breakfast ( was not bad, limited selection of fod, but hot and they had both Chinese and western food) and free wireless ( was a bit slow but ok)

If I am traveling on a limited budget I would use again

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Top Contributor
58 reviews 58 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 9, 2012

Our room looked perfect at first sight. Yet by looking around, water leak stain on the ceiling and carpet near the bathroom could be found. It really needs to be refurbished. There are comfortable beds in the room though.

I am pleased with the breakfast which has quite a lot of varieties. There are Chinese as well as western food.

Room Tip: Ask for a reburbished room if possible
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Stayed April 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 10, 2012

Only highlight was proximity to walking street full of great restaurants and night eating. Not that close to Xihu and price reflects that, as it is much cheaper. Rooms were Holiday Inn standards, but were damp and smelled. Probably are nicer hotels for this price in Hangzhou, but not a bad property.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hangzhou Grand Canal

Address: No.329 Shangtang Road, Hangzhou 310020, China
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#25 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Hangzhou Grand Canal 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
Holiday Inn Express Hangzhou Grand Canal (no.329 Shangtang Road) centrally located at mid-north of Hangzhou is managed by InterContinental Hotels Group nearly 15 minutes drive to Westlake through overhead highway linking hotel to Westlake, city center and Hi-Tech development area. You can conveniently access Xiasha Economic Industrial Zone, Shanghai, Ningbo, and Nanjiang through Desheng express highway. ... more   less 
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Also Known As:
Holiday Inn Express Hangzhou Grand Canal Hotel Hangzhou

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