I stayed here while in Hangzhou for work: our workshop hosts had arranged the logistics ... and they arranged very well. The rooms are probably larger and more luxurious than any I've stayed in on my travels. Quiet, comfortable, modern with technology so uptodate that you are almost 'guided' to your room from the moment you step into the lift. There's a range of food options - though not entirely easy for a vegetarian, I didn't go hungry. I was happy to eat local food but do also try the Italian restaurant - the service was great and everyone was very happy to practice their English (just as well because my mandarin is rather pitiful).