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“Overrated and expensive” 1 of 5 stars
Review of Shenanbei Boutique Hotel

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Shenanbei Boutique Hotel
4.0 of 5 Hotel   |   87 Siyanjing Xia Manjuelong Road, Xihu District | near Hangzhou Zoo, Hangzhou 310008, China   |  
Hotel amenities
Ranked #27 of 1,886 hotels in Hangzhou
Sydney
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
“Overrated and expensive”
1 of 5 stars Reviewed July 11, 2013

We chose this hotel based on the hotel's reviews. However, we were very disappointed with the hotel. The room is very spacious but for the rate we paid per night, you think it should include breakfast. The floors in the room were not mopped as we could see the dried dirt markings on the floor. This is probably the only hotel we know that do not refresh the bathroom's free shower gel or shower cap when the housekeeper comes into the room to tidy up. Also they do not vacuum the floor as the dead fly I killed was still on the floor. There is no fridge in the room to keep anything cold. There was a wine cooler fridge which does not work below 20 degrees.

The hotel do cater some sort of breakfast however they do not serve breakfast from 7.00 am onwards like most hotels do. It has to be a late breakfast - too bad if you want to have an early start.

The staff are friendly - however some of them are hopeless. They have no idea - its a bit like watching Fawlty Towers when you watched them running around trying to get information etc. We never try the restaurant on site however, the restaurant next door seemed to be popular and reasonably priced. I would not recommend to stay in this boutique hotel.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manoj K, Owner at Shenanbei Boutique Hotel, responded to this review, July 13, 2013
Dear Madaboutleo,

Thank you for choosing to stay with us and for taking the time to share your experience with us.

We are deeply concerned to find out that the cleanliness and quality of service way below your expectation and also our standards. We take your comments very seriously. We have Completed our investigation and found out that there was a communication error between the front office and housekeeping staff. We thus have taken necessary steps and introduced strong procedures to avoid future inconvieniences to our guests.

With regards to the breakfast, we have now started breakfast inclusive rooms with in room service starting 0730 hrs.

Once again, thank you for choosing Shenanbei Boutique Hotel and for posting your valuable comments on Tripadvisor.

Yours sincerely,

Manoj Kumar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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21 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Beijing
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 8, 2013

This was my second stay at Shenanbei in Hangzhou - the first was a work-related trip, and I liked it so much I stayed here again on a personal weekend getaway from Shanghai with my boyfriend.

The owners designed this place to have a boutique, french/european style with stand-alone bathtubs in the bedroom area and nice individualized finishes for each room such as bare wooden beams.

The mountain-view rooms are great, with beautiful scenic views of the green hills - definitely worth the little bit extra price if you're coming to escape the concrete jungle of Shanghai. If you're on a budget though, you can also get cheaper rooms that don't have a view, but are still very decent. Since this place is in the hills, it's a bit out of the way from city centre, which was a good thing for us especially since Hangzhou traffic can be terrible. The front desk will call you a cab if you need (give at least 15min for the cab to arrive), and it's about a 10 to 15min drive to downtown.

The restaurant in the hotel is apparently a local gem too - one of the best Italian restaurants in town. They make brick-oven pizzas and some pretty decent pastas too. You can eat out on the deck, which is perfect for a nice relaxing dinner.

Make sure you say hi to the owner, Manoj, who is an extremely friendly guy and really makes you feel welcome/like you're staying at a friend's house.

If you're looking for other places to eat around there, the Green Tea restaurant is a 5min cab away and is a beautiful local place to eat - right on a pond, with hills in the background, surrounded by tea plants. It's also right next to the tea museum which is pretty interesting if you're into that kind of thing.

All-in-all, if you're looking for a weekend getaway, this is the place to make your base camp. It's about half the cost of a 5-star chain hotel, and has a much better atmosphere/surrounding environment. My boyfriend used to hate Hangzhou because every time he came for work, he would stay in the city centre - the traffic congestion drove him nuts. This time, after taking him to stay at Shenanbei for the weekend, he has a renewed perspective of Hangzhou, and actually said he would want to come back again.

One more thing, since I did stay here for work once but didn't leave a review - this place also has good wi-fi connection if you need it.

Room Tip: Get a mountain-view room... it's worth the bit extra
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manoj K, Owner at Shenanbei Boutique Hotel, responded to this review, July 13, 2013
Dear Danni,

Thank you for choosing to stay with us and for taking the time to share your detailed experience with us.

We are delighted that you had a wonderful stay with us. We are honored to have you as our guest. Your comments have been shared with the hotel team and motivate us to continue improving our quality of service.
Thank you so much for staying with us and we hope to see you in near future.

Sincerely,

Manoj
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 28, 2013 via mobile

the is large and spacious. thr rooms are very well decorated. my rooms overlookd a beautuful mountain range. its really peaceful here. the location is a 15 minute walk from the westlake.

some negatives the cab drivers dont know where the hotel as i think its a new hotel.

otherwise it was just perfect.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manoj K, Owner at Shenanbei Boutique Hotel, responded to this review, July 13, 2013
Dear Tiberiusmoxy,

Thank you for choosing to stay with us and for taking the time to share your experience with us.

We are delighted that you had a wonderful stay with us. I understand its a little difficult with taxi as we are indeed a new hotel but Our reception is available on call for taxi assistance.

Thank you so much for staying with us and we hope to see you in near future.

Sincerely,

Manoj
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 27, 2013 via mobile

The minute we walked we knew this is a beautiful hotel. The rooms are very artfully decorated. The bed is super comfortable. They have a deck with beautiful mountains. We sat on the deck and drank cuvée de trols beer. This hotel also very close to west lake. The hotel booked us tickets for the west lake impression show and also booked a taxi for us. The best thing about this hotel is that they understand a non Chinese speaking persons plight. We were told to call invade we got lost. Indeed we did. Unable to talk to the taxi driver we just gave a call to the hotel. And all sorted. With on call assistance we got see the best sites of hangzhou and also managed to get a blind person massage. Not a fancy place but that's what we wanted. If we would have just travelled we would have never found the right places. Thank you shenanbei.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manoj K, Owner at Shenanbei Boutique Hotel, responded to this review, July 13, 2013
Dear Richierich2211,

Thank you for choosing to stay with us and for taking the time to share your experience with us.

We are delighted that you had a wonderful stay with us. I have shared your review with hotel team to motivate us and continue our efforts to provide a great experience of our hotel and also of hangzhou city.

Thank you so much for staying with us and we hope to see you in near future.

Sincerely,

Manoj
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 27, 2013 via mobile

this is one of the most beautiful hotel i have seen in china. its just fantastic. our room was spacious and bed was super comfortable. the large bathtub was very comfortable after the ling journey. we were here on a business trip. so when we were offered the wine celkar/meeting room complimentary we were delighted. the dinner the restaurant was thr best i have had in a long long time. the only hiccup was finding a taxi. but after we spoke to.the receptionist who is a foriegner they called a cab for us in 5 minutes. i will.be back.. try the al fresco breakfast..

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manoj K, Owner at Shenanbei Boutique Hotel, responded to this review, July 13, 2013
Dear Marlenee1,

Thank you for choosing to stay with us and for taking the time to share your experience with us.
We are happy to know you found our rooms and hotel beautiful and comfortable and that our staff ensured to get cabs on time.

Your comments have been shared with our team and they serve as an encouragement to continue improving our services.

Once again, thank you for your valuable comments. We look forward to welcoming you back soon.

Yours sincerely,

Manoj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2013 via mobile

I love this hotel.. We booked this hotel through Agoda last minute.. We just got to hangzhou and came here late in the night. At the reception we were greeted by the owner. A nice smiling face.. This is a small lovely boutique hotel. The people who run this place are really nice. I have never had such an experience before. I go to big hotels and though they are good. I have never felt this kind of warmth. I felt like I was at my friends place.. When we mentioned that its our honeymoon. We quickly got a room upgrade. The honeymoon room. A very large room with a heart shaped bathtub. A really huge bathtub... And for an unbelievable price.. The room was perfect. The bed was super comfortable... We requested a late breakfast for our lazy day.. And they served us breakfast in our room at 1230.... Wow.. Breakfast buffets in other hotels end at 10. It really felt like home... We got up at our time... The restaurant is Italian French restaurant and it serves the best food in china.. The pizzas are better than what we are used in shanghai... Or even the states... Personally I recommend this hotel.. I will be back.. Thanks shenanbei for making our honeymoon an unforgettable one...

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manoj K, Owner at Shenanbei Boutique Hotel, responded to this review, July 13, 2013
Dear Samy F,

Thank you for choosing to stay with us and for taking the time to share your experience with us.
We are happy to know you found our rooms and hotel beautiful and comfortable and that our staff ensured to get cabs on time.

Your comments have been shared with our team and they serve as an encouragement to continue improving our services.

Once again, thank you for your valuable comments. We look forward to welcoming you back soon.

Yours sincerely,

Manoj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 7, 2013

After hearing about a new opening in Hangzhou I decided to give Shenanbei Boutique Hotel a try.
I was quite disappointed with the experience. The service was very inconsistent. Some employees were willing and attentive, but there were also plenty of them who did not feel like working or were unhappy for other reasons, which showed in their (lack of) service skills.
The food was mediocre at best and it looked my knife was not cleaned after the previous guest used it.
It is nice to have a good wine cellar, but it does not help if the employees have absolutely no clue about wine and do not even know how to correctly open a bottle.
Not good enough to return

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shenanbei Boutique Hotel

Address: 87 Siyanjing Xia Manjuelong Road, Xihu District | near Hangzhou Zoo, Hangzhou 310008, China
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #27 of 1,886 hotels in Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — Shenanbei Boutique Hotel 4*
Official Description (provided by the hotel):
SheNanBei Boutique Hotel a member of the coveted Small Elegant Hotels (SEH) has 16 unique rooms, including, a King Suite and a Queen Suite. The room size ranges from 30 Sqm to 56 Sqm. The hotel has 2 basic type of rooms Mountain View and Garden View. The Mountain View room offers a Grand view of the Manjuelong Area. The early morning sunrise and 180 degree views will surely set you in the right mood.The Garden View rooms offer absolute serenity. An afternoon on the Tatami Table watching the dance of leaves of the chestnut trees is highly recommended ... more   less 
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