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“Good location but service should be improved.” 3 of 5 stars
Review of Zhejiang Narada Grand Hotel

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Zhejiang Narada Grand Hotel
4.5 of 5 Hotel   |   No.122 Shuguang Road, Hangzhou 310007, China   |  
Hotel amenities
Ranked #57 of 1,886 hotels in Hangzhou
Beijing, China
Top Contributor
85 reviews 85 reviews
40 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
“Good location but service should be improved.”
3 of 5 stars Reviewed April 6, 2013

Location is the best point of this hotel: walking distance from/to the West Lake and in the heart of the city. Service is so-so (too much time to check-in and check-out, room service did not speak Eglish etc.). Rooms are a bit old and the hotel facilities in general need some renovation. Overall not a bad stay but for these rates Hangzou has better hotels.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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109 people have reviewed this hotel

Traveler rating
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    3
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See reviews for
2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Shanghai, China
Top Contributor
62 reviews 62 reviews
55 hotel reviews
Reviews in 39 cities Reviews in 39 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed December 26, 2012

I wanted to give the hotel a "Good" grade but can only chose "average" or very good", so had to go for "average". One of the original "modern" hotels in Hangzhou, the Narada Grand is a little dated now but the owners seem to have invested a lot of money and are bringing all the rooms up-to-date. Clean and comfortable but lacking the eye for detail that the real prime brands have. They haven't got to the lobby or the outside yet. Located a little far away from the main shopping but close to west lake and other areas of interest

Room Tip: Ask for one of the new rooms, the old rooms are not up to much.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Staden Kobenhavn, Denmark
Top Contributor
54 reviews 54 reviews
21 hotel reviews
Reviews in 37 cities Reviews in 37 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 22, 2012

I have had the pleasure of staying here for a couple of nights.
The staff is very friendly and service oriented, but the english skills are not too good, but with some patience it works out fine.
Great breakfast buffet, which should accommodate most needs.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 13, 2012

Decent quality of room, and reasonably quiet (though depends on your neighbours - TVs can be heard through walls if turned up) so long as you choose the North side. Staff were always very helpful - allowed a couple of hours' extension for early check-in and late check-out without difficulty. Walmart and Westernised restaurants/shops five minutes' walk away; West Lake accessible by a lovely 30-minute walk up and over the hills opposite the hotel.

Room Tip: I'd recommend choosing a room (odd-numbered) on the North side of the hotel: facing away from th...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed November 2, 2012

I was in a remodelled room and it was nice and spacious. The "pillow menu" offered many choices of pillow like buckwheat, bamboo, all kinds of foam pillow etc, pretty neat. But the best thing was the breakfast buffet, the selections were huge, both Western and Chinese and since I'm a big breakfast eater, I had the greatest time. Service is alright by Chinese standard and the venue is bright and spacious AND clean. Part of the West Lake is just opposite the hotel so it offers a nice stroll after a huge breakfast. Oh yes, the lobby is bright and spacious too and most of the front desk staff speak decent English. Easy to get a cab to go anywhere.

Room Tip: If you get a room on the smoking floor, ask them to do a "spray" which miraculously gets r...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midwest USA
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 30, 2012

I have stayed at this hotel twice now and they are eliminating the "World Trade Center" part of their name for probably obvious reasons. The rooms that have not been remodeled are showing their age but they are still acceptable. I recommend asking for and paying for the remodeled rooms. The breakfast buffet is very good with many choices. It's not as far to West Lake as some reviewers have stated. If you can't walk about a mile and half to get to the lake you probably don't really need to go walk around the lake either. There is a hiking path across the street from the hotel that goes over the "mountain" and comes out by the Shangri-La hotel right by the lake...very pretty walk.

Room Tip: Ask for a remodeled or "new" room.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 24, 2012

Not sure why anyone would stay at this hotel if they weren't put up at this place because of a business conference. It's old and tired. Only stayed one night and that was enough. Not in a convenient location if you want to sightsee / go to the West Lake.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Zhejiang Narada Grand Hotel

Address: No.122 Shuguang Road, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 1,886 hotels in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Zhejiang Narada Grand Hotel 4.5*
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