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Shangri La Hotel Hangzhou: Traveler Reviews

4.5 of 5
No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Hotel amenities
Shangri La Hotel Hangzhou
Ranked #25 of 1,553 hotels in Hangzhou
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533 reviews from our community

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Traveler rating
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    237
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Date Rating
Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
47 helpful votes 47 helpful votes
“OK, not Shangri-La standard, too expensive”
3 of 5 stars Reviewed January 27, 2013

I stayed here in Jan 2013 for 2 nights. At check in the two clerks offered an upgrade to a lakeview room at extra cost. I declined. So then they 'gave' me a free upgrade to said room. D'Oh! They obviously had no other room and had tried me on for an upgrade fee! The room in the annex wing was huge. But essentially unused space that just made it a treck to get from bed to bathroom. And the TV was probably about a 32 inch. From the bed it looked like the size of an iPad, being about 10 meters in the distance! Bit tatty around the edges. eg the bathroom mirror had rust and the chrome lifting off. Bed was comfy. I suspect the view of the lake is very nice, but with fog on both mornings, hard to tell! I grabbed a pizza from the mezzanine restaurant; not bad. The gym is small, but reasonably equipped. At a stretch this is a 4 star hotel; probably a 3.5. They should charge accordingly.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Cowombat2 about Shangri La Hotel Hangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taiping, Malaysia
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Not worthy of being a shangri-la..”
2 of 5 stars Reviewed December 28, 2012

Located in a great spot BUT there are other hotels that also have excellent choices around the lake and if you only plan to walk (taxi's are close to impossible).

The breakfast was of limited choices and staff were not helpful as it seemed that not having breakfast in house and getting takeway was an alien concept. In other shangri-la's this wasn't a problem as they understood that business guests at times needed a coffee/tea + sandwich to go in the mornings.

the hotel is dated, staff are not friendly (checkin/reception/breakfast) and it's the only Shangri-la that I've written into complain about the terrible service/staff.

  • Stayed January 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask MacGyver-SG1 about Shangri La Hotel Hangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great location”
4 of 5 stars Reviewed December 28, 2012

Maybe the hotel is a bit old as it is one of the oldest 5 stars hotel in Hangzhou, so the rooms arent fancy enough, but if you consider the price and location - nearby the west lake, it is the perfect hotel for your short stay in Hangzhou.

Stayed December 2012, traveled as a couple
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Ask katya k about Shangri La Hotel Hangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“A little old fashion”
4 of 5 stars Reviewed December 16, 2012

The location of this hotel is excellent: close to the West Lake and some famous spots. I really enjoyed the food there, it was not so expensive compared to the room rate. We lived in a villa and it was incredibly quiet and secret.

However, the hotel was a little bit old - as written by most of the reviewers. This was very 90's China style, but they should have make some changes so the room would at least appear to be worthy of the expensive rate.

Room Tip: Rooms in Villa is great
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Michael S about Shangri La Hotel Hangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Good location, hotel is a bit old”
4 of 5 stars Reviewed December 13, 2012

Because the public transportation is not very convinient in Hangzhou, it's lucky that I chose to stay here. Easy to access most of the famous attractions in Hangzhou. I went there in November, the weather was nice. Hotel room is a bit old though, with funny smell in the room.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask KAILIN1010 about Shangri La Hotel Hangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri La Hotel Hangzhou

Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La
Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Region: China > Zhejiang > Hangzhou
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 1,553 hotels in Hangzhou
Price Range: $$
Hotel Class:4.5 star (4.5*)
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