As said in previous reviews, this hotel used to be a RADISSON hotel. Since the Chinese management took over there has been some changes , not for the better though.
Okay let me start with the hotel overhaul: nice comfortable rooms, clean, spacious. Exactly what a Radisson would offer you. Restaurant had a great breakfast buffet, beautiful seafood buffet (did not make use of it). An Australian chef who really want to keep the standard up... As Hangzhou is building a new metro system it is one construction site, which causes lots of traffic jams and do not get me started on the level of the drilling noise (which by the way starts at 6 am!)
So what is it then that makes it not getting all of the approvals?
Like in most hotels: communications. We arrived quite late at the hotel as our flight was delayed for several hours. The night manager on duty was alone behind the reception and barely spoke English; he could not answer our questions as he did not know what we were trying to say
The general manager returned from dinner or so and he was able to assist us. The next day - as we were having a bite to eat after our wonderful day visiting the sights - he came and sat with us and was genuinely interested in hearing our point of views on improving the service as he really wanted to get more and more clientele from the US and Europe.
As said in all of my reviews on my Chinese trips; it all comes down to make yourself understood and being able to provide the solution if not at least an answer.
But yes I would stay in this hotel again and do recommend it
- Official Description (provided by the hotel):
- Located in the heart of Hangzhou's business and shopping district yet only minutes away from the timeless beauty of the magical West Lake. ... more less
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- Also Known As:
- Radisson Hangzhou
- Hotel Landison Plaza
- Hangzhou Radisson