The hotel has grown old since we've been here about 6 years ago. It is not a bad hotel, but it is not very good either. Take a room with a lakeview, we had a room on the other site which had a view at an indoor courtyard. We didn't get any fresh air, which was no fun because the airco created a very dry atmosphere.
The restaurant is not very good. We didn't have breakfast because, despite of what we expected, it wasn't included and compared to the roomprices, very expensive. We tried the buffet once at dinnertime, that wasn't very good, we didn't like trying the a la carte-menu.
This all sounds bad, but it is not a bad hotel, just not very good.

This hotel is a disgrace to the Ramada chain. This dated hotel has staff that do absolutely nothing when it has guests smoking on a non-smoking floor. Instead of dealing with the issue they suggested moving us to a different room when it was already 11pm at night. Terribly dissappointed...thanks Ramada for ruining my wife's Christmas gift.

Hotel is old and outdated. Room was dirty. Bed was Hard. Staff did not speak any english. Foods that should have been hot were cold and food that should have been cold were hot. The hotel is not located in a good part of town. Stay some place else. There are better hotel in Hangzhou.

A one time opulent hotel that is now looking rather worse for wear. Room was executive king non-smoking, tiny room by modern standards, poor sound proofing could hear traffic all of the time (China never sleeps outside this hotel). All looking rather dated and walking through corridors is smokey, due to smoking rooms on same level as non-smoking which baffled me. Everywhere smells of stale cigarettes.
Plus side is nice choice of breakfast and places to eat. Very overpriced in my opinion as you can walk outside and eat for half price in similar surroundings.
As usual any imported beers are shockingly overpriced, but then again a coffee was expensive as well.
I got a lakeview room, I'll try and upload photo - yeah you can see the lake...just behind that huge building and that huge building and if you squint.