This is considered to be a 5-star hotel, but I truly believe it is self-proclaimed 5 stars. The hotel definitely does not deserve its 5-star rating. First the lobby was weird and uninviting. When we walked in, the lobby was dark and eerie, and there were no couches around. There was no sufficient sound proofing - we heard karaoke BLASTING (with horrible singing by the way!) from somewhere within the hotel. Second, the rooms were not very comfortable - the bathroom looked old and dirty, and our light was not working inside - we had to ask multiple times before they would send someone to come fix it. They tried to include fancy light switches but the labels on the light switches were confusing or incorrect (english and chinese descriptions were completely different!). Also, the service was less than spectacular - the staff team handling our luggage was not very professional - you would think that if we tip them to carry our luggage to our rooms that they would actually carry to our rooms and not just to the elevators, which was what they asked us to do at first. After we pushed a bit, they finally delivered our luggage to our door. Finally, wifi was terrible - bad connection that disconnects often and very slow, and breakfast was not very good either!
- Reservation Options:
- TripAdvisor is proud to partner with Ctrip DaoDao so you can book your Hangzhou Huayue International Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.