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“Definitely not 5-star quality” 2 of 5 stars
Review of Hangzhou Huayue International Hotel

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Hangzhou Huayue International Hotel
No.160 Huafeng Road, Xiacheng District, Hangzhou, China   |  
Ranked #1,043 of 1,886 hotels in Hangzhou
Los Angeles, California
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Definitely not 5-star quality”
2 of 5 stars Reviewed October 31, 2013

This is considered to be a 5-star hotel, but I truly believe it is self-proclaimed 5 stars. The hotel definitely does not deserve its 5-star rating. First the lobby was weird and uninviting. When we walked in, the lobby was dark and eerie, and there were no couches around. There was no sufficient sound proofing - we heard karaoke BLASTING (with horrible singing by the way!) from somewhere within the hotel. Second, the rooms were not very comfortable - the bathroom looked old and dirty, and our light was not working inside - we had to ask multiple times before they would send someone to come fix it. They tried to include fancy light switches but the labels on the light switches were confusing or incorrect (english and chinese descriptions were completely different!). Also, the service was less than spectacular - the staff team handling our luggage was not very professional - you would think that if we tip them to carry our luggage to our rooms that they would actually carry to our rooms and not just to the elevators, which was what they asked us to do at first. After we pushed a bit, they finally delivered our luggage to our door. Finally, wifi was terrible - bad connection that disconnects often and very slow, and breakfast was not very good either!

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Denver, CO
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 15, 2012

This hotel was chosen due to its proximity to the factory. We checked in Dec 2012 about 9:00 pm. The hotel lobby was colder inside than outside. Staff and visitors were all bundled up. Turns out the lobby is NOT environmentally controlled.
There was concern at check in that the room was going to be just as cold, but was only slightly warmer due to convection and insulation by other rooms. Our windows were left open, so some outside air was coming in. Took 3 hours for room to warm up. Had to use both comforters to stay warm until that time. Not good. The room was definitely old, considering how "new" this hotel was being touted. Shower was moldy.
The morning buffet was not very impressive. I went down at 7:00 am and they had a plate of fried eggs that had been sitting out for some time. As cold as it was in the lobby and the eating area, I am positive that the eggs were as cold as the air.
As I was sitting at the table, the air kicked on, pulling more cold outside are in to the lobby. This chilled it even more, to the point to where I could see my breath! I would avoid and stay at the Hyatt in future visits.

Room Tip: We were next to the elevator and heard all noises and loud crashing noise all night.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
84 reviews 84 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed November 27, 2012 via mobile

Hotel is in good location and there are shops outside the hotel.

Our room on level 7 room cleanliness to be improve definitely. Upon checked in, entrance ceiling inside & outside were fused. Contacted Hskp to arrange technician to replace them within few mins.

There are visible stains on the room carpet and shower room grouting was very dirty.

Pillows are too soft and found small hairs on the bed.

Room cleaning, hygiene and maintenance required to be improved.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hangzhou Huayue International Hotel

Address: No.160 Huafeng Road, Xiacheng District, Hangzhou, China
Location: China > Zhejiang > Hangzhou
Hotel Style:
Ranked #1,043 of 1,886 hotels in Hangzhou
Price Range (Based on Average Rates): $
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