to start of with something positive, the hardware of the hotel looks decent - it just recently opened and "New Century" (Kay Yuan) is actually a favorite chinese hotelchain-brand - their property in Zhuji for example is simply excellent.

now why is this hotel a disaster than ?
- the location is in about the ugliest quarter pf Hangzhou. the block adjacent to the hotel consists of one "chicken"-street after another.- it couldnot be a worse area really
- to go to anywhere in Hangzhou from the hotel - city-center, Westlake, trainstation you need at least half an hour depending on the traffic it could be more - per taxi/car - thats about the only option. and if you dont have one booked in advance, expect to wait, arranging a taxxi quickly is not the strong suite of the hotel-staff. best is go there if you must by your own car.

the frontdesk staff - english-skills and suitability of this hotel for non-chinese ?
well you will get checked in and out but dont expect to be able sorting out anything except the most basic in english - i wouldnot bet on it that they could handle for ex. room-service orders trouble-free - this one is frequented predominantly by chinese as for its out-of-center location. we didnot see any other foreigners there, so the staff doesnot have much chance to practice on english

i did have a bizarre incident with the frontdesk that left me puzzled and speechless for the first time in 8 years traveling china.
when i went there i booked through booking.com - they had a special rate.package online btw
i guess thats the route most tripadvisor-users would book this one.

well, suprise suprise. - upon check-in the frontdesk bluntly said they wouldnot give us the special rate package we booked through booking.com.
there they were - having the booking-confirmation from booking.com in hands and refusing to acknowledge what we had booked.
i complained with booking.com - their reply: give us 7 days to work that out with the hotel ....... Uh, 7 days ? - i might be 6 timezones westwards in 7 days time.

so the conclusion of this stay:
- this hotel is rubbish !
- booking.com is a nice tool for booking online and is far better than for.ex. agoda, but in case there is a problem with a hotel booking, you are left on your own - their customer-service is useless basically.

I searched for awhile for a one a night stay, was gonna go with Tea Boutique or Crystal Orange, but both were fully booked. Was a little weary of booking an unknown Chinese luxury hotel, but decided to go on faith after reading some of the other reviews.

Very pleasantly surprised!! Room was very spacious, clean, well furnished, and new. Usually the pictures in the hotel websites are better than the real thing, but in this case, what you see is what you get. Bath room is extremely spacious and clean, with both a soaking tub and standing shower. Overall, the room quality is the same as a $200 night Rennaisance hotel in Shanghai.

It coms with a breakfast too. Not as good as renaissance but its free and has a good selection, so can't complain. The service of the hotel staff was great as well. Genuine care about helping the customers. Im bilingual and conversed with them in chinese, but overheard front desk staff speaking English and it was good.

The only downside was that its about a 30 yuAn taxi ride from west lake. Only there for a day so wasnt a deal breaker bc i didnt need to travel back and forth. If you do it might be a factor as hangzhou traffic can get pretty nasty.

Got a good deal on agoda for 70 usd, definitely a great bang for my buck!

Stayed for one night, very clean, very good beds, washroom clean and very bright.
Breakfast buffet was loaded with options for every taste.

This is a very nice hotel. Stay was only one night. Beds very comfortable. Room well appointed. Hotel is brand new. Limited business center hours. Has nice area outside of hotel by the canal. Able to watch an old couple fishing early in the morning.