This place is great but and I accept that reception and waiting staff don't need to speak English, but a simple menu translation, or (god forbid, my pet hate) picture of the food on the menu, would mean that I could have had an excellent meal rather than the ok meal off of the room service menu that I actually had to have seated in the lovely restaurant.
Breakfast was also an issue as 95% Chinese patrons = 95% chinese breakfast leaving me to eat toast & jam and fruit.
These little remedies would mean I would stay here every trip I come to Hangzhou, as the decor and rooms are superb giving a relaxed feel of a cool Thai hotel! Excellent value non-the-less
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