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“Great service!” 5 of 5 stars
Review of Courtyard by Marriott Hangzhou Wulin

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Courtyard by Marriott Hangzhou Wulin
4.0 of 5 Hotel   |   No.28 Hushu South Road, Hangzhou 310006 , China   |  
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Ranked #5 of 1,963 Hotels in Hangzhou
4.5 of 5 stars 257 Reviews
Shanghai, China
1 review
“Great service!”
5 of 5 stars Reviewed February 1, 2013

Checked in 1st Feb, for 3 nights. Great service at the Front Desk, all staff are very welcoming and friendly. Room is comfortable, bed soft, and shower great! Staff offered to put us in the executive room for an extra 345rmb/night, which includes breakfast, free drinks and nibbles 5:30pm – 9:30pm on the top floor. Decided not to do it tonight but I think I will take the offer tomorrow for the remainder of my stay

The pool is not open due to maintenance, which is the only let down; apparently it will reopen on the 7th of Feb. The rest of the fitness centre facilities are open including spa, sauna and steam room.

I'll definitely stay here again when I’m next in Hangzhou

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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257 reviews from our community

Traveler rating
    149
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
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  • Spanish first
  • Any
English first
Nanjing
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 27, 2013

Was there last October with my colleague. We two shared a twin room. The room's a bit old (the furniture and the decoration), but sort of big.

They provide a lot free movies and comedies in the cable TV which in many other hotels you can only enjoy part for free. And the mirror in the bathroom is 'anti-steam', which impressed me.

Breakfast's good but a bit crowded so better go down early.

Will take about 15 mins drive to the West Lake (if the traffic's ok).

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Madrid, Spain
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 23, 2013

Huge rooms, excellent services, club floor has good breakfast and excellent per dinner aperitifs
Sauna, swimming pool, clean, and not far from west lake.
I would definitely go back.
It's very close to many fashion shops.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, NY
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 15, 2013

The staff is extraordinarily friendly and helpful. I am here on a business trip for 3 weeks. So far, after the first 7 days I am very satisfied. Because of my platinum status with Marriott (price to pay for being away from home at least 75 days in a year!) I was upgraded to a larger room with a bathtub and access to the Executive Lounge. All of the staff members are willing to go the extra mile to make my stay pleasant. Even though I checked out last weekend for a side trip to Beijing, I was able to leave my luggage at the hotel so that I could travel very light during the weekend. I was also able to use their safe to leave my laptop.

The reason I rated this hotel "Very good" instead of "Excellent" is because the Momo Cafe for dinner was a bit on the expensive side (for China and even for the U.S.) and not the best tasting. In addition, even though we ordered appetizers and main course, we received the main course first and not everyone at the same time as is usual in the US and by the time the appetizers were delivered one of us was done with dinner, I was almost finished, and the other person in our party had just received his main course. Obviously they did not have the concept of having everyone eat at the same time and no distinction was made between appetizers and main course. Perhaps this is the Chinese way but this is not how Western food should be served.

As far as location, there are many shops and local restaurants in the area. There is also a mall within 10 minutes walking distance with many fancy stores and restaurants.

Room Tip: They have rooms facing the major road (Hushu Road) and others facing the rear. I am facing the rear...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 14, 2013

We stayed in this hotel for two nights. The facilities were new so the you would easily get a very good impression. But when you really get to the place, you find it much more than just nice exteriors.

Staff members were friendly and helpful. They really try their bests to accomendate your requests and make your life most convinient possible. My wife found the laundry bag very nice so she decided to put all of our changed underwears in the bag on the first evening. After we came back to our room on the next day, we found the laundary was already done with a note saying that they found we put some laundries in the bag without filling out the laundry form so they decided to do the laundry for us anyway. I called the front desk to tell them that the resaon why we didn't fill the form was because we didn't want them to do the laundry. They were very polite and waived the laundry expenses immediately.

This property is adjacent to the JW Marriott so the pool area is shared by the two properties. I got to enjoy the JW standard pool by just paying Courtyard standard price. The pool area is very nice and the locker room condition is excellent.

The location of the hotel is not the best in town assuming the closer to the westlake the better the location is. But you can actually walk for 15 minutes to get to the westlake, which is alright convenient. If you take a cab, you will not feel the distant at all.

Their complimentary breakfast has a wide variety of foods to choose from. You will not be disappointed. The best part of the breakfast is that they serve till 11:00. If you want to go cheap, you can actually save some money for lunch if you go in there late in the morning and have a nice brunch.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 11, 2013

Great room new, clean but shower only + rain shower, no bath tub. We stay at Twin bed with 5* bedding. Breakfast amazing with a lot of cake Western & Chinese.
Location walking distance to great shopping mall in Hangzhou.
Nice for sleep & rest.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scituate, Massachusetts
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 3, 2013

I travel to Hangzhou four or five times a year and usually spend a week at a time at this hotel. The people who work at this hotel are SPECTACULAR! On one of my last visits a collegue had a major stomach/digestive issue (not contracted from this hotel). Michelle who runs the Executive Lounge translated the antibiotics that were needed into Chinese and then arranged a bellman to walk me to an apothecary some five blocks away to secure the right medicines (Flagyl and Chinese herbs). The rooms in the hotel are fully adequate for Western standards and access to the J.W. Marriott next door (especially the Crue Steakhouse) are just bonuses. Breakfast or lunch in the MoMo Cafe are very good, especially from a value standpoint.

Room Tip: A room on the 16th floor gives great access to the Executive Lounge
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Hangzhou Wulin

Address: No.28 Hushu South Road, Hangzhou 310006 , China
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Hangzhou
#4 Business Hotel in Hangzhou
#5 Luxury Hotel in Hangzhou
#6 Romantic Hotel in Hangzhou
#84 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Courtyard by Marriott Hangzhou Wulin 4*
Number of rooms: 330
Official Description (provided by the hotel):
The Courtyard Hangzhou Wulin makes life on the road most enjoyable. The hotel’s guest rooms feature comfortable bedding with fluffy pillows, comforters and plush mattress toppers, individual climate control thermostats, mini-bar and many extras with deluxe or executive rooms as well as spacious suites available. The executive lounge boasts spectacular views of downtown where beverages and light snacks are served daily. We're also proud to share a modern lobby where you can sit, use the personal computers, be connected to free Wi-Fi or grab something light from MoMo-to-go. Take full advantage of the on-site amenities including an indoor pool, whirlpool and fitness center. Our on site restaurant, MoMo Café offers full breakfast and all day dining serving Hong Kong tea café specialties. Whether visiting Hangzhou for business or leisure, you'll find friendly staff, many amenities and superb location at the Courtyard Hangzhou Wulin. ... more   less 
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Also Known As:
Courtyard By Marriott Hangzhou Wulin Hotel Hangzhou

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