I took up the package for deluxe room at executive level. This package is really worth the penny as it comes with breakfast, free wifi and access to executive lounge. The executive lounge is a great place for a drink at night after your tour, and snacks are available from 530pm-930pm. You can also choose to have your quiet breakfast at the executive lounge at 26 floor while enjoying view of the west lake. The young ladies that served us on both morning in the executive lounge were very friendly and provided wonderful service.
Prior to my arrival, email was sent from the executive lounge seeking my preferences and requests for my stay. The pick-up by the hotel was also on-time, and check-in was fast and hassle-free as the driver had coordinated with the manager on the way to the hotel.
The deluxe room is small but cosy. The bed is comfortable and everything is new and clean. A nice touch is the heated floor in the shower, especially taking a bath in the cold winter. I have requested for an adapter before my trip, and it was provided for in the room when I checked in. I really appreciate it.
I frequent the gym and I was very happy with the well-equipped fitness room that opens 24 hrs. The steam and sauna in the changing room is open till 2300hr and is a good place to relax after a day of tour.
I have deliberately plan half of my tour staying in JW Marriott for easier access to the city and shopping and the other half in a resort by the west lake for sight-seeing. The location of Marriott did not disappoint me as the hotel is only a few minutes walk from 4 big shopping complex. If your pocket is deep enough, you can indulge yourselves in the luxury goods available there. For Chinese food, Grandmother's place at one of these mall is good choice. Price is reasonable and food is great. It was recommeded by the helpful conseige who made a call to check the opening hours for us as we were going for a very late lunch. The supermarket at the basement which sells more upscale products is worth a visit too.
If you are looking for a hotel away from the sights in the downtown, I would recommend this hotel. My family had a comfortable stay here and enjoyed wonderful service.