We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing atmosphere surrounded by uncertain quality.” 4 of 5 stars
Review of Amanfayun

Save Saved
You added Amanfayun to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Amanfayun
5.0 of 5 Resort   |   No.22 Fayun Alley, Xihujiedao, Xihufengjingmingshen District, Hangzhou 310013, China   |  
Hotel amenities
Ranked #23 of 1,900 hotels in Hangzhou
Singapore, Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Amazing atmosphere surrounded by uncertain quality.”
4 of 5 stars Reviewed November 22, 2012

Note:
We did not stay at this facility but we visited this place with intention for a weekend brunch, after reading about the story of the village concept somewhere. We only ate there and strolled around the compound.

The uphill ride in itself supports the idea of a pilgrimage to the secluded resort, and the foggy weather and golden sun rays that morning further helped to create the wonderful feeling of discovering a hidden gem.

Everything felt perfect... until we arrived at the pavilion with the 'security', who asked us what was our business being there. We said we would like to visit the restaurants for a meal, and he asked if we made reservations. (It was around 9.30am) We did not (and did not expect that we had to), and he said the restaurants are probably full. I asked if I can enter and try to check at the restaurant anyway, the man said, "well if there is no other matter...." Certainly not very welcoming. It is my first time at an Aman so I am not sure what to expect (that is, if Aman is a very snobbish resort or not?) but there is no way I am going downhill after coming all the way up without entering the premises, so I asked again if we could enter to check the restaurant out and he agreed. (Now I am wishing I have noted his name.)

The planner/landscape architect/designer did a fantastic job. We loved the journey going through (although the reception staff also gave us another cold welcome). It is not the 'real deal' village of course but it was moving... and on a small bridge, we met the first warm face of Aman - Mr Carl Fang - who directed us to the restaurants and gave a quick run down on the types of restaurants in the resort.

We visited the Chinese and Western restaurant - which were both empty when we arrived, so I wonder why the 'security' was so concerned about our lack of reservations - and settled for the Chinese one that looked more rustic. (We were also told at one of the restaurants that the others were not open till 12, but we found out later the vegetarian one is actually opened before 12) The food was slightly disappointing - it is not expensive by resort standards world-wide, but compared to the typical standard I have been having, I would say the value of the meal lies in the setting not the taste. We had Char Siew Buns (dry... below average), special noodles (OK), and porridge (rather nice) for around 200RMB. The service in the restaurant was also mediocre as staff were not attentive (surprising for a restaurant with less than 10 medium size tables).

In the gift shop, we met another wonderful person that made our day. Ms Lian Chen gave excellent explanations on many of the exquisitely designed items in the shop. If I could, I would have bought the entire shop based on her patience to share the stories of the designer pieces. She also offered to help us contact reception to call for cab in advance when she knew we were leaving.

We did not stay till the night but based on our observations, I do think that once night falls, the resort will be consumed by darkness.

The people I mentioned were instances I made an effort to notice their names because I think they deserve to be praised - they looked so happy to be (working) there, to be meeting visitors and making sure that they are well taken care of and that they feel good. These are the people that make me want to revisit Amanfayun, and hope that we will meet these good people again when I am there.

Amanfayun is a beautiful place, and it needs cheerful, kind people to make this 'village' welcoming and warm. Let not the grouches ruin the village.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

138 people have reviewed this hotel

Traveler rating
    72
    41
    11
    9
    5
See reviews for
19
43
11
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
West Lafayette
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 4, 2012

Great place! Right beside the famous Lingyin Temple. A little bit far away from the city center, but a perfectly quiet place. Just go and feel the ancient China. They have great food but limited choices. Spa was not good as I imagined.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston, Connecticut
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 1, 2012

China is a fascinating country to visit but it is very crowded with both Chinese and foreign tourists and the real old China that many of us are looking for is almost non existent. Aman has done a superlative job of accurately restoring a 700 year old Chinese village into a luxury resort set in a tranquil area adjacent to a lovely complex of seven beautiful bhuddist temples. The amenities of the resort are exceptional and the restaurants (two of which are locally run) serve by far the best food that we had in China. The suites are very spacious (albeit a bit dimly lit for authenticity). The grounds are lovely and truly transport you to a different era. The spa is luxurious and expertly staffed and even offers a bath in a real antique wooden Chinse tub. The pool is delightful.

The best thing about the resort is warm, welcoming and helpful staff that overlooks no detail in ensuring a pleasant stay. The general manager, Lucas Prendke and his wife Monica make sure the place runs like a Swiss watch and made us feel like honored guests in their own home.

The resort is near the town of Hangzhou, known for the beautiful West Lake which is well worth visiting but only if it is not mobbed by tourists. The evening performance of "Remembrances of West Lake" is not to be missed. The town of Hangzhou and the market there should be avoided as it is a crowded area with shops selling mostly tourist trinkets of minimazl interest.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 25, 2012

Amanfayun quickly redeemed itself from 4 to 5-star if not more by quickly acknowledging its early 'mistakes' of being slightly disconnected with not-so-perfect internal communication expected from our usual Aman stay (this is our 7th stay in an Aman resort in other countries).

We stayed for 4 nights 5 days in this serene, beautiful, near-heavenly place nestled in mountains & green where we saw not a single tall concrete buildings. The main purpose was to celebrate my 79-yr old father's birthday on our 4th night. However, their Western restaurant got mixed up on the date to be our 2nd night with birthday cake prepared. Aman apologized repeatedly & gave us free car-rides & little gift with extra attention to details.

What I like about Amanfayun:
1. Crisp, clear fresh air blessed with good Feng Shui (obvious with major temples surrounding Aman) that earned a rare raving comment from my father on how well he slept the first time in many years!

2. Outstanding service of the Spa in opening their yoga studio for us as an exception at 5:30 am instead of their usual opening time at 7 am for 3 days in a row. Further, we'r given ginger tea in a delicate tea pot set whereby the tea was readily heated by a long-lasting candle throughout our yoga practice. Their Bath House is also worth checking out.

3. In terms of dining experience, is the Linyin Vegetarian which serves delicacy food made by Lingyin Temple Monks serving set menu in two different price: 500 & 800 yuan. Each dish is an art itself.

4 Next favorite is Steam House which serves outstanding simple basic dishes like as fresh home-made soy milk, steam vegetable buns & steamed brown rice. The best deep fried dough or you tiao (油条)can be found here. We even came back to Steam House after a highly disappointing lunch at the Four Seasons Hangzhou where we experienced terrible salad & bread with poor service. We went there purely to check out if they deserve the good ranking & we'r glad to confirm Amanfayun was far better in food, service & especially surprised to see the 4-Seasons Hotel much 'loud & tacky' interior decor.

5. Security is excellent. There're a few cases whereby our rooms were locked immediately after we left forgotten about locking our door.

The only thing we did not like is the western Restaurant in Amanfayun: expensive & little vegetarian options (except Lingyin restaurant which offers only fixed menu). The Aman salad was overly diced with much cheese. The pesto & tomato pasta were disappointing, greasy & oily.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taiwan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 24, 2012

Don't think anyone could've done a better job to transform a Chinese village into a luxury resort. Naturally set in bamboo mountains, tea plantations and a stream of river with two Buddhist temples adjacent to the other end of the resort, this place is like a Chinese painting. You instantly feel a sense of calm and relaxation from the moment the driver hit the private road leading to the resort. Manager Lukas and his PA Janet are wonderful and very helpful. We had two rooms to share a court yard, very spacious and well appointed with all high tech facilities as Aman would do. Although some laid-out design a bit out of usual distance but you can understand they tried to preserve the old houses and utilise the space. The restaurants are all very good with Eastern or western food. Spa treatments are very good. The library is my favorite space of the whole resort, definitely spend a hour or two there if you can. An don't miss the Chinese musicians in the library every afternoon.
We had a very knowledgeable tour guide for the temple excursion, she speaks fluent English too! Will definitely go back soon!

Room Tip: Take rooms which share a court yard if you are in a group or with kids. More space and a nice way to...
See more room tips
  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing
Top Contributor
100 reviews 100 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed October 17, 2012

The restoration of this village set in a mountain glen and integrated with nearby monasteries and temples was perfect. But perhaps too perfect because the rooms, which could have been light-filled retreats with views and private courts, have been held hostage to exterior preservation. They are dark and oppressive with a very poor lighting strategy. The food in the several outlets we tried was OK. The outdoor swimming pool was excellent but the spa felt claustrophobic and completely separated from nature. Service was very nice. All in all, mere preservation is sterile.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
153 reviews 153 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 18, 2012

We were so fortunate to attend an event held at Amanfayun. The place is LOVELY. Serene, lodge-like yet high end & sophisticated. The service was impeccable from the manager & her husband, to checkin, waitstaff in the restaurants & our event held in the western restaurant, to the men monitoring along the walkways on property. I didn't get to partake in the spa, but it looked divine. Photos could not do this resort justice.

Just outside the gate is the most wonderful park with hiking trails to Buddhist temples. There are statues carved in the stone. Across the road, behind the parking lot is a Bamboo Walk that is really like a bamboo forest, breathtaking. There are trails along the mountain ridge to the right where you could walk for an hour to four or five if we had provisions. Highly recommended. Take the fast train from Shanghai if you have a few extra days. I wish we had more time to spend in Hangzhou. On the drive out it looked like there were many more beautiful parks and hikes to see. Somewhat of a secret to westerners.

Room Tip: We were in room 46, very private and spacious.
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Amanfayun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Amanfayun

Address: No.22 Fayun Alley, Xihujiedao, Xihufengjingmingshen District, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#5 Top resorts Hotel in Hangzhou
#21 Luxury Hotel in Hangzhou
#151 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Amanfayun 5*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Travelocity, Expedia, Ctrip DaoDao and Hotels.com so you can book your Amanfayun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Amanfayun Hotel Hangzhou

Owners: What's your side of the story?

If you own or manage Amanfayun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.