I only spent a night in Wyndham Grand Plaza Royale Hangzhou as I was on a tight schedule for my business trip and I have a lot of nice things to say about this hotel and its staff.

The best thing about this hotel is its service. The staff is warm and seem to know when you arrive (provided you let the hotel know in advance) and also your transportation arrangements (if you get their concierge to handle it for you). I nearly missed my departing bus due to misinterpreting the bus tickets I had on hand, and if it wasn't for Garry Wang, I would have missed it - he arranged a hotel car to send me to the nearest bus station (the soccer stadium).

Now, on to the food. The hotel supposedly has a great Thai restaurant, but I didn't try that as I thought it would be pointless to eat Thai food in China, so I decided to try the Chinese restaurant on the 10th floor. I decided to go for the local specialties instead of the usual fare, but I found them a bit on the salty and oily side (don't know whether this is normal) as well as pricy. But the coffee house on the 2nd floor is very good - I had tiramisu and cappucino, which were very good and huge in portion (prices seem to commensurate). I even had my breakfast there - and the spread was awesome - especially for Chinese food, so in short, I had more than enough for breakfast! Very satisfied with the coffee house!!!

The room itself was big, my only gripe was that I wish that I had chosen the rooms facing the West Lake area (as mine faces the Fengqi Road, which didn't have a great view). Big king-sized bed, with 6 pillows. Big flat screen TV. Very nice looking study area which feels like a boss's office. Wifi and LAN internet connections are complementary.Very comfortable bedroom.

Bathroom was huge, with separate shower room, bathtub and also dressing table area! And it comes well-stocked with amenities. Too bad I had no time to soak myself and enjoy the room. However, I managed to squeeze some time to swim in the hotel pool at the B1 level. The lap pool was just ~20 metres long, depth about 1.2 metres, heated - which is not bad. Not much to shout about, but it suits me well.

Will I stay at Wyndham Grand Plaza when I visit Hangzhou the next time? YES, and this time I need to stay at the rooms facing the West Lake, ideally at the highest floor for the best view.

From the moment we entered your lovely hotel, we were made to feel welcome, and special. The staff all went the "extra mile" to make sure we were comfortable, and happy, and our time with you was memorable in the nicest way. We shall always have very happy memories of our stay with you, We enjoyed making friends with the lovely Sheyma - so much so, we took pictures of each other and hopefully shall keep in touch in the future. Eva also was extremely kind and helpful, and we enjoyed meeting your Italian manager the morning we left. Sheyma was not on duty that morning, but we left with very happy memories of a delightful and well-run hotel. To make things perfect, we had a heavy shower of snow,the day before, and during the night, and woke in the morning to a winter wonderland!
I am 83 years old,and was traveling with my daughter and son-in-law,and we were all most appreciative of the wonderful service and kindness we received from your friendly staff. The Xmas tree in the foyer was a delight, and I had to restrain myself from taking one of the beautiful Xmas dolls home with me!
We enjoyed our meals at the hotel, and the Thai restaurant was superb.
Thank you for making our time in Hangzhou such a happy one.
We have just arrived home in New Zealand, and loved our Chinese adventure.I am very happy to give your hotel our highest recommendation.
Sincerely, Patricia Thomas

A warm welcome the moment you step into this hotel.Staff are well-trained and make plenty of effort to make guests as comfortable as possible.Special thanks to 'Patricia', her folksy manners to the customers that every staffs should follow.The Hotel - right on the lake with incredible views out to lake and over 'Hangzhou' - is one of those hotels you won’t want to leave, and nor will you need to.As you’d expect in a hotel of this calibre, the polite but not obsequious staff know exactly what they’re doing, and show a good knowledge of the city for those that need advice.

My stay in this hotel was simply amazing. From the beginning and the warm welcome done by the international english speaker to all my expectation, i was feeling as my own home. The staff is so friendly and helpfull. Always keeping a eye to you, gave the best services and called you by your name. Moreover the concierge are knowledgeable about the city. My room was quite big, with a lovely lake view and several amenities perfect to be comfortable. Differents restaurants inside the hotel are succulent. The food was fresh and high quality, which is the most important thing for myself. The health club was well equiped. I definitely suggest this hotel for any stay in Hangzhou!!