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“Really Outstanding” 5 of 5 stars
Review of Wyndham Grand Plaza Royale Hangzhou

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Wyndham Grand Plaza Royale Hangzhou
4.5 of 5 Hotel   |   No.555 Fengqi Road, Xiachang District, Hangzhou 310006, China   |  
Hotel amenities
Ranked #1 of 1,963 Hotels in Hangzhou
Singapore, Singapore
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Really Outstanding”
5 of 5 stars Reviewed February 8, 2013

Stated quite plainly, this is an outstanding hotel with a terrific product, service and price combination. Stayed 6 nights, arrived around 10pm and greeted by name even though I had not stayed there before, which for me indicated a concern for welcoming and serving guests which I hadn't expected. Great sized room, a balcony allowing you to get fresh air into the room which is all too rare. Supportive but very comfortable bed - also rare in China - and it was quiet at night allowing extended sleep (no banging doors, or noise in corridors or nearby rooms). Reasonably priced breakfast with excellent range including fresh squeezed juices. Excellent teamwork amongst the staff. Special requests managed with ease (including fresh flowers for delivery to my local colleagues) and after experiencing a minor problem in the Thai restaurant it was fixed on my next visit with the Head Chef and Restaurant Manager enquiring whether everything was now OK. This hotel is ranked highly on Trip Advisor and it thoroughly deserves it.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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483 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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KL
Top Contributor
92 reviews 92 reviews
39 hotel reviews
Reviews in 31 cities Reviews in 31 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed January 23, 2013

I only spent a night in Wyndham Grand Plaza Royale Hangzhou as I was on a tight schedule for my business trip and I have a lot of nice things to say about this hotel and its staff.

The best thing about this hotel is its service. The staff is warm and seem to know when you arrive (provided you let the hotel know in advance) and also your transportation arrangements (if you get their concierge to handle it for you). I nearly missed my departing bus due to misinterpreting the bus tickets I had on hand, and if it wasn't for Garry Wang, I would have missed it - he arranged a hotel car to send me to the nearest bus station (the soccer stadium).

Now, on to the food. The hotel supposedly has a great Thai restaurant, but I didn't try that as I thought it would be pointless to eat Thai food in China, so I decided to try the Chinese restaurant on the 10th floor. I decided to go for the local specialties instead of the usual fare, but I found them a bit on the salty and oily side (don't know whether this is normal) as well as pricy. But the coffee house on the 2nd floor is very good - I had tiramisu and cappucino, which were very good and huge in portion (prices seem to commensurate). I even had my breakfast there - and the spread was awesome - especially for Chinese food, so in short, I had more than enough for breakfast! Very satisfied with the coffee house!!!

The room itself was big, my only gripe was that I wish that I had chosen the rooms facing the West Lake area (as mine faces the Fengqi Road, which didn't have a great view). Big king-sized bed, with 6 pillows. Big flat screen TV. Very nice looking study area which feels like a boss's office. Wifi and LAN internet connections are complementary.Very comfortable bedroom.

Bathroom was huge, with separate shower room, bathtub and also dressing table area! And it comes well-stocked with amenities. Too bad I had no time to soak myself and enjoy the room. However, I managed to squeeze some time to swim in the hotel pool at the B1 level. The lap pool was just ~20 metres long, depth about 1.2 metres, heated - which is not bad. Not much to shout about, but it suits me well.

Will I stay at Wyndham Grand Plaza when I visit Hangzhou the next time? YES, and this time I need to stay at the rooms facing the West Lake, ideally at the highest floor for the best view.

Stayed January 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
auckland New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2013

From the moment we entered your lovely hotel, we were made to feel welcome, and special. The staff all went the "extra mile" to make sure we were comfortable, and happy, and our time with you was memorable in the nicest way. We shall always have very happy memories of our stay with you, We enjoyed making friends with the lovely Sheyma - so much so, we took pictures of each other and hopefully shall keep in touch in the future. Eva also was extremely kind and helpful, and we enjoyed meeting your Italian manager the morning we left. Sheyma was not on duty that morning, but we left with very happy memories of a delightful and well-run hotel. To make things perfect, we had a heavy shower of snow,the day before, and during the night, and woke in the morning to a winter wonderland!
I am 83 years old,and was traveling with my daughter and son-in-law,and we were all most appreciative of the wonderful service and kindness we received from your friendly staff. The Xmas tree in the foyer was a delight, and I had to restrain myself from taking one of the beautiful Xmas dolls home with me!
We enjoyed our meals at the hotel, and the Thai restaurant was superb.
Thank you for making our time in Hangzhou such a happy one.
We have just arrived home in New Zealand, and loved our Chinese adventure.I am very happy to give your hotel our highest recommendation.
Sincerely, Patricia Thomas

Room Tip: I shall send photos ujnder separate cover - unable to get into Picasso at the moment. - Patricia
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONDON
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 20, 2013

A warm welcome the moment you step into this hotel.Staff are well-trained and make plenty of effort to make guests as comfortable as possible.Special thanks to 'Patricia', her folksy manners to the customers that every staffs should follow.The Hotel - right on the lake with incredible views out to lake and over 'Hangzhou' - is one of those hotels you won’t want to leave, and nor will you need to.As you’d expect in a hotel of this calibre, the polite but not obsequious staff know exactly what they’re doing, and show a good knowledge of the city for those that need advice.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint-Raphael, France
1 review
5 of 5 stars Reviewed January 8, 2013

My stay in this hotel was simply amazing. From the beginning and the warm welcome done by the international english speaker to all my expectation, i was feeling as my own home. The staff is so friendly and helpfull. Always keeping a eye to you, gave the best services and called you by your name. Moreover the concierge are knowledgeable about the city. My room was quite big, with a lovely lake view and several amenities perfect to be comfortable. Differents restaurants inside the hotel are succulent. The food was fresh and high quality, which is the most important thing for myself. The health club was well equiped. I definitely suggest this hotel for any stay in Hangzhou!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 8, 2013 via mobile

Looks incredibile but , from the moment you enter the hall, reception, staff in perfekt or own language, room super, clean, breakfast ecellent , realy if you look for a nice nice hotel , go there and you see i am right

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Isernia, Italy
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 4, 2013

My work takes me to travel a lot and stay at least 6 months a year in China. Since I started attending the Wyndham seems to me to be at home. The hotel 'beautiful, the rooms are very spacious and the value for quality prices is very good

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Plaza Royale Hangzhou

Address: No.555 Fengqi Road, Xiachang District, Hangzhou 310006, China
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hangzhou
#1 Luxury Hotel in Hangzhou
#1 Business Hotel in Hangzhou
#2 Romantic Hotel in Hangzhou
#113 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Wyndham Grand Plaza Royale Hangzhou 4.5*
Number of rooms: 283
Official Description (provided by the hotel):
Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCOS WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. 301 various well-appointed guestrooms such as lakeview rooms, cityview room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste.7 well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature!It’s the perfect place to create long-lasting memories for your business, conference or leisure trip. ... more   less 
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Also Known As:
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou

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