This was my first experience with a Wyndham Hotel. And it didn't fail my expectations.
Overall the service was very well, at reception, roomservice, in the restaurants and so on. The only hickup was during our arrival. I was driven from the trainstation to the Hotel with a private chauffeur. And at the entrance they really made our life very difficult in wanting us not even to stop for 10 minutes to just be able to get out and get the luggage. We had almost to bribe the parking boy to let us use one of the free parking spots. And then when finally parked, there was nobidy to help us with the luggage. I mentioned this to the deputy manager at reception, just to be sure. We had no more problems afterwards. reception was swift and professional, I got a nice room, no upgrade though.
The room is very nice, quite big, very good matrass, good linen, bath and seperate shower, good quality products. Also a good quality internet line, which is sometimes not so easy in China.
Breakfast was good, a nice selection of both chinese and european dishes. Roomservice was also well prepared and swift, quicker then announced. I didn't go to any of the onsite restaurants, so I can't comment on that.
So overall my stay was pleasant. I have a difficult time now choosing between the Wyndham and the Hyatt just a couple of 100 meters further. I think its going to be the price that will decide that next time.
- Official Description (provided by the hotel):
- Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCOS WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. 301 various well-appointed guestrooms such as lakeview rooms, cityview room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste.7 well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature!It’s the perfect place to create long-lasting memories for your business, conference or leisure trip. ... more less
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- Also Known As:
- Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou