This was our first stay at the Banyan Tree resort, as we were nearing the end of our tour of China. We stay in many 5* hotels and resorts and have been looking forward to staying at a banyan tree resort for some time. Our first impressions were very good, the service was good not outstanding but considering that it is in China it was good, from the golf car pickup to the welcoming tea and just good etiquette from the smiley staff. We had booked a double room jet pool villa which was beautiful, with lovely rooms and nice balcony overlooking the wetlands. There were a few things that we noticed that could have been improved though, dust in cupboards and under the tv unit, also a farm of cables under the tv, quite visible and unattractive to the eye, night light in one of the bathrooms just left hanging and not attached to the wall properly, jet pool waterproof sealant hanging lose and quite old making it very visible in the day and unpleasant to the eye, balcony tables and seats stained with marks left from cups. There were however very nice touches with adding candles and incense sticks, but noticed that they left burned out candles from previous guests.
All in all the resort is beautiful and its a shame that these are the very few small things that don't always meet the high 5 star standard, its a small step to take to make it a wonderful experience. We will be staying in a few more Banyan Tree resorts in the coming weeks in Thailand and hope that it will meet our expectations to have the best service and an experience to remember. Ps you will hear military jets fly over quite often as mentioned in previous review but I assume there is very little the resort can do about that.
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Thank you very much for taking the time to provide us with this thoughtful review regarding your stay at Banyan Tree Hangzhou...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.